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Reviews of Embassy Suites by Hilton South Bend at Notre Dame

3.5 out of 5
Embassy Suites by Hilton South Bend at Notre Dame
1140 E Angela Blvd, South Bend, IN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 368 out of 496 reviews" "
Rating 8 - Good. 71 out of 496 reviews" "
Rating 6 - Okay. 34 out of 496 reviews" "
Rating 4 - Poor. 11 out of 496 reviews" "
Rating 2 - Terrible. 12 out of 496 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jared

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant, bar staff and housekeeping were extremely friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Thanks!
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location if visiting ND campus. Thoughtfully appointed and very comfortable room (stayed in a King Suite).
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

George, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Fantastic experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jeff S. on 7 Apr 2024
Thank you for the review! We look forward to seeing you again!

10/10 Excellent

Lazar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeff S. on 7 Apr 2024
Thank you for the review! We look forward to seeing you again!

6/10 Okay

Erwin

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the ND campus. The breakfast buffet was good.
Stayed 3 nights in Mar 2024
Response from Jeff S. on 11 Mar 2024
Thank you so much for your response! I'm glad you enjoyed our breakfast. Being so close to campus is always a plus.

10/10 Excellent

kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel we have stayed many times and I just do not get why the breakfast is not good. The staff working is fantastic. THE FOOD IS GROSS. Eggs, simple eggs why do they taste like that. Bacon raw. Hot oatmeal can have flavor. Go simply if you cant do these things. Come on someone must realize this. Everything is clean and great but how do you mess up simple breakfast and a good cup of coffee.
Stayed 3 nights in Mar 2024
Response from Jeff S. on 5 Mar 2024
Thank you for the review! I am so sorry our breakfast is not what you expected. I will make sure to pass this on to our Food and Beverage Department as well.

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed for 4 nights - Monday through Thursday. In Tuesday we returned with our room in the same state as we left it on the morning. Thursday was the same. It seemed they were fully booked and short on staff.
Stayed 4 nights in Feb 2024
Response from Jeff S. on 5 Mar 2024
Thank you for the response. I apologize you did not receive stayover service and that is not our standard. Please feel free to contact me at the hotel to see what we can do to make it right.

6/10 Okay

Gregory, Eagleville

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Suites are very nice and property is great. But too much noise from adjacent rooms. Bathrooms need to be cleaned better.
Stayed 2 nights in Feb 2024
Response from Jeff S. on 26 Feb 2024
Gregory,Thank you for your response. I'm sorry you experienced noise from adjacent rooms. I will also pass on the comments from your stay to our Executive Housekeeper. It is our goal to make every stay a 5 star experience and it looks like this one missed the mark. Please feel free to call the hotel and speak with me to see how we can make it right for your next stay with us.

10/10 Excellent

VINCENT

Stayed 2 nights in Feb 2024

10/10 Excellent

Zac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel within a 2 minute walk to restaurant, coffee, and the University of Notre Dame. Great breakfast. Friendly staff. We will for sure revisit!
Stayed 1 night in Feb 2024
Response from Jeff S. on 25 Feb 2024
Thank you for the review! We are glad you enjoyed your stay with us and are excited to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Notre Dame Spot
Clean and modern hotel. Great evening reception and morning breakfast. Close to all activities Notre Dame. Lots of eating spots within walking distance.
Stayed 1 night in Feb 2024
Response from Jeff S. on 22 Feb 2024
Thank you for the great review! It's our goal to provide a great experience for all of our guests!

6/10 Okay

Maira

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Jeff S. on 22 Feb 2024
Thank you for the rating. We strive to provide a great experience for our guests and it looks like we missed the mark. Please feel free to let us know how we can earn a 5 on your next stay.

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Most embassy suites the pool is open until 11pm. With this hotel being close to the central time border, it would be nice if this one would be too. This hotel not really family/kid friendly but loved being at Notre Dame
Stayed 1 night in Dec 2023
Response from Jeff S. on 12 Feb 2024
Kelly,We strive to constantly improve our guest experience and appreciate your feedback. While I understand your frustration due to the closing time of the pool, we do close it at 10PM for guest safety and security. I am glad you enjoyed being close to Notre Dame and will look at what we can do to make your next visit more enjoyable.

10/10 Excellent

Kathleen, ANY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Let us check in early and great breakfast and happy hour! Walkable to so many restaurants and shopping.
Stayed 1 night in Jan 2024

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

John

Stayed 1 night in Jan 2024

6/10 Okay

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
So much of the property was not available. I understand being short staffed but what good are amenities at the property if they are not available to paying guests? I rented 3 rooms. No access to rooftop it was locked. Would have been great to take photos staff would not open. No restaurant was open on site. Multiple fire pits all unplugged and non operational. Very frustrating.
Stayed 2 nights in Dec 2023

8/10 Good

Beth

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Beau

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel and convenient location for accessing the Notre Dame campus without actually being he den of noise and activities of the student life. I highly recommend this hotel for business, pleasure and an overall wonderful hospitality experience... truthfully!
Stayed 1 night in Oct 2023

10/10 Excellent

Jacquelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Stayed 1 night in Oct 2023

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness
Service not great-I believe they were understaffed. Room not stocked with bedding.
Stayed 1 night in Sep 2023

10/10 Excellent

Jamee

Stayed 1 night in Oct 2023

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t clean during my stay. I had to ask twice for the service. Otherwise the hotel was ok. The staff was nice.
Stayed 4 nights in Oct 2023

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to ND
Stayed 1 night in Oct 2023

10/10 Excellent

joseph, corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re coming in to visit ND then this is one of the easiest and best places to stay
Stayed 2 nights in Aug 2023

10/10 Excellent

Walter, Charleston

Stayed 3 nights in Sep 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I do find the front desk staff a bit clipped and short for no reason. I know it's a big game weekend but it was very quiet when we arrived Thursday evening. The rest of the staff was very friendly , particularly the cleaning staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location right across from campus.
Stayed 3 nights in Sep 2023

8/10 Good

James

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Per guidelines I requested housekeeping to do room. Bed was not made. Empty Toliet paper roll was left on spindle Did NOT tidy up room to any acceptable standard.
Stayed 2 nights in Sep 2023

10/10 Excellent

Samuel

Stayed 1 night in Sep 2023

8/10 Good

Maria

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Bob

Stayed 1 night in Aug 2023

10/10 Excellent

Edward, FORT WAYNE

Stayed 1 night in Aug 2023

6/10 Okay

Rob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel did not have the room type that we reserved, and did not notify us when we checked in. Upon our complaint, they upgraded us to a slightly larger room, but still without the two beds we'd reserved.
Stayed 2 nights in Aug 2023

8/10 Good

Paul, Elizabethtown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kathie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility.
Stayed 1 night in Jul 2023

10/10 Excellent

LaToya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The set up and all the different attractions
Stayed 1 night in Jul 2023

6/10 Okay

Augustine

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Marla

Stayed 2 nights in Jul 2023