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The staff were nice but we had issue with our room - smelled like an ashtray. unfortunately we arrived in the evening after a sporting event and my daughter was exhausted and it was too late to request an alternate room. Nonsmoking should be a clean nonsmoking room - this room was obviously smoked in by a recent guest.
kathleen
Stayed 1 night in Mar 2024
10/10 Excellent
Danielle
17 Mar 2024
Danielle
Stayed 2 nights in Mar 2024
10/10 Excellent
Juan, Brooklyn
17 Mar 2024
Liked: Cleanliness, staff & service
Staff and room were on point. The only thing there is construction going on the time
Great check in process. Representative was courteous and friendly. Hotel & room were very clean. Overall, a great experience. I would definitely recommend it.
If I had to issue grades, it would go this way:
Front desk staff: A. They were very friendly and helpful, meeting our needs with a smile.
Breakfast people: A. There was some variety each day, and they were service-oriented and friendly.
Housekeeping: F. They were MIA most of our trip despite repeated requests to clean our room. We had to go to the front desk for towels. When they finally did clean our room on the fourth day, they threw out a bag of souvenirs.
It was a pleasant stay except for the whole housekeeping fiasco.
I stayed for five days while visiting relatives in the area. I will always stay here in the future. The breakfast was so much better than I expected. Food was fresh, plentiful, and featured many different items from eggs, meats, cereals, pastry, etc. The bed was very comfortable, room was spacious, all in all, very nice. Staff was pleasant and helpful. I like this place!
Thank you for sharing your positive experience with us! We're glad you enjoyed your stay and appreciate your kind words. We hope to see you again soon for another memorable stay.
The front desk staff was very friendly. That's the only positive thing I can say about this hotel. The room hadn't been checked or cleaned properly: There was trash left behind from previous guests. We also found dirty washcloths tucked into a cubby under the bathroom sink. There were dried pee stains on the bathroom floor in front of the toilet. The bathroom door was covered in fingerprints, and there were makeup splatters on the mirror frame. The room had a fridge with a broken door that didn't close. There was a draft coming from the window. Fortunately, we were there for only one night. Not staying there again.
Claudia
Stayed 1 night in Nov 2023
Response from Gia on 20 Dec 2023
We're sorry that your recent stay didn't meet your expectations in terms of cleanliness. We take all feedback seriously and will address this with our housekeeping team. However, we're thrilled you had a positive experience with our staff. We strive for the highest level of customer service and will pass along your kind words to our team. We hope to show you improvements in the future. Please don't hesitate to contact us directly with any further concerns.
8/10 Good
Dawn
25 Nov 2023
Dawn
Stayed 3 nights in Nov 2023
10/10 Excellent
Monica, Hillsboro
22 Nov 2023
Monica
Stayed 2 nights in Oct 2023
10/10 Excellent
Shayla
17 Nov 2023
Liked: Amenities
Wonderful Friendly Staff. Very helpful in a lovely area. A great value.
Shayla
Stayed 14 nights in Oct 2023
Response from Gia on 20 Dec 2023
Hey there, thank you so much for sharing your amazing experience with us! We're absolutely delighted to hear that you had a fantastic stay and we can't thank you enough for your kind words. We're looking forward to your next visit and ready to create even more memorable moments for you!
Incredible staff and a wonderful breakfast. Everyone was extremely helpful and on top of things. The staff accommodated us in getting adjoining rooms and an early check in. We’ll definitely stay here in the future.
When we checked in, we were assigned an unclean room. After voicing our concerns at the front desk, we were given another room, only to discover that the AC was malfunctioning. There was no temperature control knob, and the AC ran constantly, producing a continuous fan noise. This lack of room temperature control was uncomfortable. Additionally, upon our arrival, we observed a group of people in the lobby area openly drinking. I'm not sure if this is a common practice in New York area hotels, as I haven't encountered such a situation in other hotels I've stayed at across the United States.
Harish Gokul
Stayed 2 nights in Sep 2023
2/10 Terrible
Atul
22 Sept 2023
Atul
Stayed 3 nights in Sep 2023
2/10 Terrible
Scott
Travelled with family
2 Sept 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
First room had a broken bed. Second room ac went out in and out all night. Poorly maintained facility.
Had a very nice stay, The breakfasts were quite good with a daily choice of eggs and meats along with waffles and a variety of beverages. Our room was spacious with good amenities for our 10 day stay. overall, I see me staying here again next year.
The front desk was nice and welcoming. The facility was really clean and my room was clean, comfy and spacious. The breakfast was okay!
I will definitely use their service again if I visit NJ again
Very helpful & friendly staff. Well stocked complimentary breakfast. Property was clean. Room was clean and ample size. Some minor room repairs needed, but did not effect stay or satisfaction. Very solid 4.5 star, great value!
Very clean, beds were comfortable. Hallways were quiet at night during our stay. Front desk staff was very helpful with dinner suggestions and very friendly.
I liked that for a decent price you get a comfy bed and nice room and best of all the tub in the bathroom is nicely sized for a relaxing bath with Jets.
Breakfast was a sham . They ran out most stuff in the morning. The staff at breakfast behave as though they were feeding you free! The coffee machine in the room was defective . The room door lock needed multiple tries to open. The safe deposit locker will not work and the staff were clueless on how to rectify it. Not worth the MONEY!