Spa Hotels & Resorts in Soma Bay from NZ$198

"At the beginning we were given a room with 3 beds in stead of 4 and it was too small to fit in an extra bed. So I asked and the hotel kindly upgraded our room to a 2 chamber room without extra fee. "

"Special thanks to Mr Haleem from the reception team, he made our stay exceptional "

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"I stayed here for many nights, the descriptions states it has few restaurants. But doesn't state you'll need to reserve 4 restaurants atleast 24-48hrs before.You cannot eat there without booking. There is only 1 main restaurant that has it's operating time. Breaky 7-10am, lunch 1-3pm dinner 7-9.30. There are not any snack places to eat if you have young children and want something for the them to have away from the designated times. Which is a downside to this resort as kids get hungry and need snacks throughout the day or your timings are just different. Ice cream is served daily 3-4pm only. Which is another downside for a 5star hotel. The are costs are extortionate for spa, and gym if you like to use it. You'll have haggle the prices not ideal for the guest. The hotel cleaning is utterly poorly. Our cleaner called Ahmed never changed our bedding, never refilled soaps or change towels. I used to tell him daily but he always ignored me. The reception didn't take the complaint on board either. Then resort itself is beautiful but doesn't hold 5star treatment. Ive been to better resorts and worth the money we pay. This resort is expensive but low standards. The location is futhur out. excursions prices will always be higher with additional costs. Its 45 mins away from airport. 20 mins away from Senzo mall and 1 hr away from Old dowtown hurghada. I've attached photos of the worn out bedding that they still use. Safety issue lifeguards are limited at pools and beachs."

"Prior to arrival, my experience was only ok as I had trouble reaching them; however upon arrival, every staff was very friendly and welcoming. Great events and activities organized throughout the week to keep everyone entertained. Also good selection of food and wine. Location was also superb. They’ve got their own private beach that’s got the beautiful water and coral reefs and if you want to dive is also walkable. "

"Staff very professional, nice and friendly "