This was by far the best VRBO experience I’ve had, and I haven’t had any bad ones. The hosts goes over and beyond expectations with communication at the time of booking, prior to booking, and even during our stay. We were sent very detailed instructions for check-in, directions, parking, and contacts for any issue. We had to call twice due to our own problems (kids splashed a little too much water out and we had our vehicle slide a little in the driveway), both calls were promptly answered and they followed back up to make sure we worked it all out. The house is beautiful, clearly well maintained and managed directly by the owner, and has any and all kitchen things you could need. They even provided coffee, snacks, and complimentary drinks to name a few of the personal touches. We have rented properties for the last five years at Snowshoe and this was the best property Ive ever seen and the care Nancy shows to her guests is over and beyond expectations!