Smouha Hotels, Alexandria

"Very good service and very good staff "

"Needs some attention & money spent on this hotel to live up to expectations. Staff were excellent but the hotel is clearly badly managed. Breakfast was not efficient, partly due to unusually high volume of people. The ‘ manager ‘ strutted around watching the wait staff struggle . 1 poor man trying to cook eggs for way too many people. It was a long wait for my poor husband ! "

"A hotel from a by-gone era. Just like out of an Agatha Christie novel or movie. …. Of course it is since, it opened in 1902 and they’ve kept the traditions and service from that time. Where did you last dine, where the restaurant waiters wore black tie with white gloves and your main course was delivered under a cloche. And where chamber maids were dressed in black and white outfits . The hotel service is excellent, restaurant superb and the rooms spacious and clean. You’ll never forget your stay at Le Metropole. "

"Our suite wasn’t cleaned once during our stay, only once did someone try and we told them to come back but they didn’t.So no towels no water replenished.Also no breakfast included in our booking which was a surprise to us."

"My first time ever to stay at a Four Seasons and I was very disappointed that I didn’t know all pools and beach access was closed due to winter — which was not cold at all and we would have wanted to still enjoy the beach. Breakfast was amazing and beds and pillows and sheets were fantastic!! Staff is formal but nice and will answer all questions. "

"Staff"

"Very nice "

"Yes but was not restocked daily The view was wonderful The staff was amazing "

"Quite old property, lack of facilities like reputed 3-4 star brands "