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Reviews of Americas Best Value Inn Smithfield

2.5 out of 5
Americas Best Value Inn Smithfield
197 Mallard Road, Smithfield, NC

Reviews

5.6
Rating 10 - Excellent. 25 out of 159 reviews" "
Rating 8 - Good. 29 out of 159 reviews" "
Rating 6 - Okay. 34 out of 159 reviews" "
Rating 4 - Poor. 28 out of 159 reviews" "
Rating 2 - Terrible. 43 out of 159 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stehanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Essy check in. They dont have tap pay though had to.go to the atm. And check out is at 11 but they turned my key off at 10
Stayed 1 night in Nov 2023

6/10 Okay

LoriAnn

Business traveller
Never stay in this place again!!
Room door looks like it was broken into a few times, bathroom gross and didn’t even take a shower. Breakfast - joke - food was in plastic wrap like taken out of something and rewrapped, handles too much for me. Pool closed and not mentioned on site and no laundry service.
Stayed 1 night in Jun 2023
Response from Mike Parmar on 2 Jul 2023
Thank you for your recent review. We are sorry that your stay was not pleasant. I will discuss issues that you had mentioned with My Team. Our Breakfast is' NOT HOT 'IS CONTINENTAL so food come pre-cooked and we wrap them for the Health & Hygiene Reasons. About Pool and Guest Laundry are mentioned on website. Please give us another chance in future Visit. Thanks!

10/10 Excellent

Susan

Stayed 1 night in Aug 2022
Response from mike on 23 Aug 2022
Thank you for your feedback. Please come again.

2/10 Terrible

Jessica

Stayed 1 night in Apr 2022
Response from mike on 14 Apr 2022
Thank you for your feedback. You scored 2 out of 10, we are sorry but please let us know in more details. Why?

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip!
Great stay, great value!!!!
Stayed 1 night in Dec 2021
Response from mike on 11 Apr 2022
Thank you for your feedback. We appreciated it.

10/10 Excellent

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love that place it’s worderful and quiet
Stayed 1 night in Apr 2022
Response from mike on 4 Apr 2022
Thank you for your feedback. Will see you, soon on your next trip. Thanks again.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
The motel in itself was okay. It was the staff that gave us pause. A housekeeper came into the room one day while we were out and took a few things. The manager on duty was rude to our guests that were on the outside of the room. I probably won't be returning to this motel.
Stayed 1 night in Jan 2022
Response from mike on 14 Mar 2022
Thank you for your feedback. I'm sorry to say that but, you have mixed up with the different motel. I'm the Mgr. I know we did not had no incidents happen here as you mentions in your feedback. If is possible give us more info. so we can do little investigation.. Thanks.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from mike on 29 Jan 2022
Thank you for the feedback. Hope to see you soon.

6/10 Okay

Clifford

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok for the price
It was pretty rundown and not very clean
Stayed 1 night in Jan 2022
Response from mike on 10 Jan 2022
Thank you for your feedback. I will discuss these matter to my Staff. And we will do our best to improve these matter asap. Thanks.

6/10 Okay

Joy

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness
Ants in the bathroom
Stayed 1 night in Jul 2021
Response from Mike on 27 Jul 2021
Thank you for your feed back. We will take care that. Will see you on next trip.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The front desk staff was friendly. The room was very clean and had no odors. The bathroom could have used some maintenance but everything was functional. We were upgraded from a queen to a king. It was an excellent value for an overnight stop. We will be returning on our next trip.
Stayed 1 night in Jul 2021
Response from Mike on 25 Jul 2021
Thank you for your feed back. We really appreciated your business with us. We will discuss with our maintenance department to see what can be done ... Will see you on your next trip. Thanks!

8/10 Good

Alison

Business traveller
Liked: Cleanliness, staff & service, room comfort
A bit run-down but ok for the price.
Definitely old and in need of some repairs (some rust in bathroom area) but otherwise clean and quiet.
Stayed 1 night in Jun 2021
Response from Mike on 2 Jul 2021
Thank you for your feed back. We are on process of remodeling but, due to this pandemic things are not getting on right path... Thanks again for stay! Hope to see you soon on your next trip.

6/10 Okay

Ernest

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not as good as other America's best Value Inns.
Customer Service was very good, but there were some sketchy looking people checking in. Also the room had no TV (which I understand after seeing some of the 'clientele') and was very old and in need of upgrading. For a 1-night stop to shower, sleep and leave, it wás adequate... but I don't think I'd stay there longer or with my family.
Stayed 1 night in Jun 2021
Response from Mike on 14 Jun 2021
Thank you for your feedback. All our room have TVs , TVs are on the wall, not sure how you missed that.. We are doing upgrading We just upgraded new LVT floor, New paint..etc. and we still doing more & more upgrading, but due to pandemic(covid) works are kind of going very slow. Please give us 2nd chance, things will be better on your next visit. Thanks!

8/10 Good

marvin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Me and my wife enjoyed the stay, a good place for a night or 2, convenient right off interstate, not to far from things, a little dated but was clean and cozy
Stayed 1 night in May 2021
Response from Mike on 9 Jun 2021
Thank you for your stay.. Thank you for your feedback. Hope to see you soon.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Mike on 30 May 2021
Thank you for your feedback. Hope to see you soon.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
It’s ok
Stayed 2 nights in May 2021
Response from Mike on 15 May 2021
Thank you for your stay... Thank you for your feedback. Hope to see you soon, Thanks.

10/10 Excellent

raymond

Business traveller
Liked: Cleanliness, staff & service, room comfort
Needs an upgrade
The hotel is a bit old and dated. The microwave and coffee maker are "vintage" needs an upgrade. The service was great and the front desk folks were very friendly and courteous.
Stayed 1 night in May 2021
Response from Mike on 6 May 2021
Thank you for your recent stay..Thank you for your feedback. We just replaced new Floor with LVT. We are still in process of upgrading... Thanks, Again. Hope to see you soon !

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Toilet leaking from the base. Shower head clogged, unable to use the shower. No tub stopper. Had to shove a wash rag in the drain.
Stayed 1 night in Apr 2021
Response from Mike on 18 Apr 2021
We are very sorry that your stays was not that good. When you checked out you told my front desk staff about it. And we did take care those problems on that same day when you checked out. Please give us another chance on your next visit. Thanks.

6/10 Okay

Rene

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Apr 2021
Response from Mike on 8 Apr 2021
Thank you for your recent stays...Thank your for your feed back. Hope to see you soon. Have a nice day!

6/10 Okay

harold

Liked: Room comfort
Stayed 1 night in Mar 2021
Response from Mike on 19 Mar 2021
Thank you for your recent stays and Thank you for your feedback. Will see you soon on your next trip.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from Mike on 22 Mar 2021
Thank you for feedback . Thank you for giving us 5 out of 5.

6/10 Okay

Ramon

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Feb 2021
Response from Mike on 28 Feb 2021
Thank you for your recent review . Hope to see you soon on your next trip.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Mike on 22 Feb 2021
Thank you for your feedback. Hope to see you soon on your next trip to NC. Thanks again.

6/10 Okay

Desmond

Business traveller
Stayed 2 nights in Sep 2020
Response from Mike on 14 Sept 2020
Thank you for business with us. Thank you for the feed back. Hope to see you soon. Thanks.

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints ok
Stayed 1 night in Sep 2020
Response from Mike on 8 Sept 2020
Thank you for your feed back . Hope to see you soon. have a wonderful day.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from Mike on 17 Aug 2020
Thank you for rating. We are glad you enjoyed your stay. Hope to see you soon.

6/10 Okay

Pamela A

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2020
Response from Mike on 10 Aug 2020
Thank your for your feed back. Thank you for staying with us. Hope to see you soon. Have a wonderful day!

10/10 Excellent

Laurie, Tampa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great for the price super clean con comfy even though the hotel its kinda old put great staff perfect for one night
Stayed 1 night in Jul 2020
Response from Mike on 27 Jul 2020
we are glade to hear that you enjoyed your stays..Thank you for your business with us, hope to see you soon. Thank you once again . have a great day!

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2020
Response from Mike on 27 Jul 2020
thank you for staying with us, thank you for your recent review. Hope to see you soon. Have a safe and wonderful summer. Thanks!

10/10 Excellent

deja, edgewater park

Travelled with family
Liked: Staff & service
nice, quiet, convenient place to sleep for the night. check in was easy.
Stayed 1 night in Jun 2020
Response from Mike on 29 Jun 2020
Thank you for your recent stay and thank you for giving hotel 5* . We glad you enjoyed your stay. Looking forward to see you soon. Have Great Day! thanks!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Mike on 3 Mar 2020
Thank you for your recent review. We are glad you enjoyed your stay. We are looking forward to see you soon. Thanks, Have a good day!

2/10 Terrible

Hosam, MD

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is renovated property. The drive entrance is dirt road with damaged asphalt surface. The roam is very dirty and the carpet is wet. Hot water sometimes it not available. Breakfast is poor quality food. Sheets had blood and some dirt. No services are provided. The hotel appearance looks like a hangout for criminal activities. Stay away.
Stayed 1 night in Nov 2019
Response from Mike on 26 Nov 2019
Dear Mr. Hosam, we're sorry you were unhappy-providing quality accommodations is our main goal, so we'd like to apologize for letting you down during your recent visit. Our team will be reviewing your comments so we can improve for our future guest. our hotel is still under renovation-however, we'll work hard to fix the issues you experienced . We hope for the chance to deliver a better experience on your next visit!

2/10 Terrible

Shannon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay!!
It was the nastiest room I have ever stayed in. Very dangerous.
Stayed 1 night in Oct 2019
Response from Mike on 26 Nov 2019
Dear Shannon We're sorry you were unhappy during your recent visit. We'll (team) work hard to fix the issues you experienced . Thanks for letting us know. We hope to see you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Mike on 22 Oct 2019
Thank you for stayed with us. And thank you for rating 4 stars.. hope to see you again and we will do our best to provide you excellent service, will try our best that you will enjoy your stay with us in future visit ! see you soon!

8/10 Good

bill, florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Right off I 95 and near lots of restaurants and shopping.
Stayed 1 night in Jun 2018

10/10 Excellent

Cassandra

Liked: Staff & service, property conditions & facilities, room comfort
Already planned a new trip there.
Exactly what we needed. The only downfall was the phone didn't work in the room so I had to use my phone, people would not standing in front of our door talking all night, they let people work on cars in front of our door and they need to get another ice machine on the back side of the motel, its a super long walk to the other sidr. Other than that the place was right down from everything we went to. Sadly no pool.

8/10 Good

Angela, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to the Carolina Premium Outlets
When I walked in, I was blown away by the size and apperance of the room for the price ($68 with tax). Didn't understand why we need to remotes for 1 tv. But one was for the volume and other to change channels. Not enough towels and washclothes though for 4 people. They only supplied 2 of each. Other than that, we loved our stay. Just waiting to see what the breakfast consists of.
Stayed 1 night in May 2018

10/10 Excellent

Fred Alan

Liked: Cleanliness, staff & service, room comfort
Great trip away!!
We had a great stay, breakfast area was better than last time, new painting got g on, new asphalt was being done..great work!!

4/10 Poor

James, MD

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This motel must be 40 years old and it shows it. I would not stop there again
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Shea

Disliked: Property conditions & facilities, room comfort
Will not stay again
Going through renovations and you can tell! The room did not have great lighting and it smelled old. The bathroom had a chunk of tile missing from the wall and there were rust stains in the tub. I did not shower in that tub while I was there. The location is alright because once you cross 95 on hwy 70 there’s everything. But the hotel is literally right off the off-ramp to the exit. Looks like a pay by the hour motel.

8/10 Good

Verified traveller

Liked: Staff & service
good location driving down 95
slept well .... long drive on the road and just wanted to get something to eat and go to bed.
Stayed 1 night in Apr 2018

4/10 Poor

Darin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A run down hotel. You could see daylight around the entire door frame. The toilet seat had 1 bolt holding it on. The shower water was either cold or very hot, there was no happy medium. The TV remote only changed the channels you had to turn it on at the tv itself you also had to adjust the volume at the tv. In my 3 night stay the sheets were never changed and they had holes in them The phone was inoperable. The chair in the room was stained with something all over it. The place was discussing

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stinky rooms
We had to change rooms as soon as we arrived because the smell was awful. The second room was a little better but still smelled of dogs. It is a dog friendly hotel but it seems they use all their rooms for passengers with dogs and they do not clean them well... the beds and the carpet stunk. We had no problem with check in or receptionist.. she was very courteous and helpful.
Stayed 1 night in Mar 2018

6/10 Okay

Cheryl, West Allis, WI

Disliked: Cleanliness
Good Value
We arrived late after a very long drive and were told there were no rooms even though my reservation allowed for late arrivals The clerk "found" a room and we were able to rest and shower as we planned although we had to accept a "smoking" room The room was totally acceptable for our needs but not as clean (dirty carpeting) as we would normally like
Stayed 1 night in Feb 2018

2/10 Terrible

Dawn, Burlington, NC

Disliked: Cleanliness, property conditions & facilities
Pictures on site Very Misleading!!
Entire property seemed unsafe and run down. Pictures on site are NOT current. Hotel was orange and where that peeled was blue. Couldn't find the sign outside and drove around several minutes to find. Did not feel safe. Chair in room was nasty and Blood red fingernail polish spilled all in the bathroom. Did not stay here as planned!! Receptionist was very friendly...the only good experience. I was totally embarrassed that I booked this for my friend and I!! Wish I had current photos......
Stayed 1 night in Mar 2018

8/10 Good

Harriett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2018

6/10 Okay

Tonio, Gibson

Liked: Staff & service, room comfort
Close to outlets
The room was decent. Just a little run down. The bed was comfortable. Overall it was ok.
Stayed 2 nights in Mar 2018

2/10 Terrible

nellie, wilmington nc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
i stay one night paid for two needed to be down stairs said they didn’t have on i have copd climbed the stairs. no electricity went back to the desk. change room to a DOWN STAIRS room wouldn’t shower my dog in the shower. no that was my one and only
Stayed 2 nights in Feb 2018