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Reviews of Econo Lodge North

2 out of 5
Econo Lodge North
5100 N Cliff Ave, Sioux Falls, SD

Reviews

5.8
Rating 10 - Excellent. 114 out of 692 reviews" "
Rating 8 - Good. 149 out of 692 reviews" "
Rating 6 - Okay. 130 out of 692 reviews" "
Rating 4 - Poor. 134 out of 692 reviews" "
Rating 2 - Terrible. 165 out of 692 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jaclyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 4 May 2024
Dear Jaclyn,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Kris

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The fire alarm is hanging from ceiling clearly not functioning. The floors in the hall feel like you will fall through at any time. The carpet is worn and loose. Just a total dump. However the bed was comfortable. Also only 1 outlet by the bed so we could not use our cpap machine and charge our phone at the same time.
Stayed 1 night in May 2024
Response from General Manager on 3 May 2024
Dear Kris,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Jozey

Disliked: Cleanliness, staff & service, property conditions & facilities
Paid for room, my son checked in. They charged my account AFTER Expedia already did. I called to find out why. Person on phone was rude and condescending. Tried saying the Expedia charge was declined when in fact the charge cleared my bank account. So now at this point I have paid for the room twice. I asked them to resolve this issue however they banged on my son's door at 10:30 pm and told him he had 15 minutes to leave or the police would be called. This terrified him as he had no idea what was happening. I called police as I felt that the motel people were being fraudulent with me. Police told them to return my money. They have not yet
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Jozey,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Billie, Aitkin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice great price
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Billie,Thank you for staying with us at Econo Lodge North and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Katelin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are uncomfortable, downpayment seems to be way to high for what your getting, overall it’s whatever I guess. Probably wouldn’t stay here again. Was fine for just the night.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Katelin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Keisha Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Keisha,It was great to have you staying with us at Econo Lodge North and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

June

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Couldnt get wi-fi. No outlets to plug things in. Mattress has dent in middle couldn't stay on one side. Rude managers Couldn't Understand them
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear June,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Barbara

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Barbara,We loved having you stay with us at Econo Lodge North. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

6/10 Okay

Jeanette

Travelled with family
Disliked: Staff & service
The room was really nice and clean, the beds were comfortable, the breakfast was really good. the only thing that was wrong was the stairs to get to the room. At 81, it was difficult taking all our bags up those stairs. My husband had a very hard time going up the stairs, and could not help me with the bags.
Stayed 1 night in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Jeanette,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Pawel

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Pawel,It was great to have you staying with us at Econo Lodge North and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Rachel,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Dayton

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Dayton,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Tko

Travelled with family
Good
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Tko,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Jeremiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Jeremiah,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access
Stayed 1 night in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Steve,Thank you for staying with us at Econo Lodge North and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Tiffany

Stayed 7 nights in Feb 2024
Response from General Manager on 21 Mar 2024
Dear Tiffany,Thank you for choosing us at Econo Lodge North during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Carol

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Carol,Thank you for staying with us at Econo Lodge North and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Laurel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
There was just a very basic breakfast in the morning, nothing special. The room was small but nice.
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Laurel,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Aimee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy rooms. Will stay again!
Stayed 1 night in Jan 2024
Response from General Manager on 14 Jan 2024
Dear Aimee,We loved having you stay with us at Econo Lodge North. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear William,It was great to have you staying with us at Econo Lodge North and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Tiron

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nasty and dirty hotel . It was the worst hotel experience I’ve had.
Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Tiron,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Guest,Thank you for staying with us at Econo Lodge North and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Tko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the friendly staff.clean and. Safe
Stayed 2 nights in Dec 2023
Response from General Manager on 31 Jan 2024
Dear Guest,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Shari

Disliked: Cleanliness, property conditions & facilities, room comfort
Only good thing was the price
Horrible stay. Receptionists was not friendly and seemed more interested in talking on the phone. No wifi code provided, difficulty with microwave and clock not plugged in. Bed was not comfortable and security of back door was absent.
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
Dear Shari,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Jeffrey, Cataldo

Business traveller
Liked: Amenities
Disliked: Cleanliness
The hallway carpets haven't been changed in at least a decade. They are dirty and even the padding is obviously deteriorate and smells moldy. The rooms have newer laminate flooring. The rooms are dated few Power options for charging devices. The mattress is adequate for a one night stay. Had a smoking room and you could tell they clean but again only adequate. The bathroom was clean but again adequate. Replace the carpets, especially the stairs they are a safety issue. As a one night stay the property is adequate but I wouldn't have stayed a second night.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Jeffrey,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Daniele

Stayed 1 night in Nov 2023
Response from General Manager on 14 Dec 2023
Dear Daniele,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Jeff,It was great to have you staying with us at Econo Lodge North and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Okay

Gordon L

Travelled with group
When we checked in the room smelled like mildew. Found it was the shower curtain. Exchanged for a clean one. As was letting the room air out by opening windows. Realized the window was installed wrong and didn't lock...was hard to communicate with staff...
Stayed 2 nights in Nov 2023
Response from General Manager on 17 Nov 2023
Dear Gordon,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Kayla

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our toilet was leaking that building needs major upgrades it felt like we were gonna fall through the floors on second floor in the hallways
Stayed 2 nights in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Kayla,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy
Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Mike,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odd smells.
It took a staff member an extremely long time to come to the front desk and when they did they were very hard to understand and unfriendly. This place did not feel welcoming at all from the moment we walked in. It is extremely dated. Once we got to our room it smelled very strongly of bug spray which had us concerned. The water pressure sucked. The pool smelled strange. The beds and linens were no where near comfortable. Overall not the worst experience but i expected more for what we paid.
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
Dear Samantha,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Heather

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw a drug deal in the parking lot when checking in . The breakfast was horrible so not worth the cost at all the room very outdated the hot tub wasn’t even warm
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
Dear Heather,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Terrible

Klaire

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
The comforter on the bed was stained and there were holes all over it from cigarette burns and other holes. Things written in sharpie on the bed sheets. Didn’t even sleep in the bed. slept on top with our own blankets. Very interesting odor throughout the whole building. Broken glass all over the parking lot. Needed to put a $100 deposit plus the cost per night for a dog. When I asked for a receipt when checking out I had to wait for ten minutes to receive it. Will never be staying here again.
Stayed 1 night in Nov 2023
Response from General Manager on 11 Nov 2023
Dear Klaire,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Lonnie

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Poor service. Not updated, dirty.
Stayed 1 night in Nov 2023
Response from General Manager on 9 Nov 2023
Dear Lonnie,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the laminent flooring instead of carpet!
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Dear John,We loved having you stay with us at Econo Lodge North. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Dale

Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Dale,We loved having you stay with us at Econo Lodge North. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Eloise

Stayed 1 night in Nov 2023
Response from General Manager on 5 Nov 2023
Dear Eloise,We loved having you stay with us at Econo Lodge North. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Ken

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hard to communicate with staff
Stayed 1 night in Nov 2023
Response from General Manager on 3 Nov 2023
Dear Ken,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Christopher

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed in a smoking accessible room and smelled bad and the chair to shower on was dirty.
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Dear Christopher,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Sammie Lee

Liked: Cleanliness, staff & service
The mattress were exceptional. The outside looked great. The employees were very polite, helpful, and professional. The pillows were worthless.
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Sammie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 Good

john, Forman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was ok, cleaner then last place we stayed. Staff was nice and very polite.
Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
Dear John,Thank you for staying with us at Econo Lodge North and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Terrible

Stacy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What I did Not like was the HORRIBLE smoke-smell from former guests. The front desk man made us feel we Had to stay there because we would Not be refund. We left the window open because I am allergic to smoke but I still woke up with a sore throat and itchy eyes!! I felt like I was in a 3rd World unsanitary country staying at this hotel. The towel bar was broken, the floor of the bathtub dirty, and a black hair in the tub...we have blond hair. And when addressing these issues to the maid she would not listen. She just glanced our way and when I started to speak she turned her head and continued cleaning the room she was in. RUDE management and RUDE house keeping. Inspecters should go in there. We stated in the farthest room on 2nd floor and checked in around midnight, then were out of there Early the next morning!! There is an Econo Lodge in Chamberlain, SD also that is VERY similiar to this one. I would Not be surprised if the management is related! GROSS & Rude.
Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
Dear Stacy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Alex

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were assigned smelt terrible. Like someone had took a dump. Toilet had urine and toilet paper in it. Mattress didnt fit the bed in second room. Toilt ran no stop.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Alex,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Scott

Business traveller
It was very loud. I could hear everything the neighbors did and they always seemed to be active late at night.
Stayed 3 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Scott,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Terrible

Annabelle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived here the individual at the front desk did not acknowledge I was standing there. Then when I got to my hotel there was pubic hair all over the towels, the towels also had what looked like poop stains, the pillows had hair all over them, the bed itself was stained
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Annabelle,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Marcos Manuel Munoz

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The front desk was very absent and housekeeping never stopped by the room once
Stayed 4 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Marcos,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Ann, SAINT JOSEPH

Travelled with partner
The air conditioner quit in the middle of the night. The continental breakfast was toast and cereal.
Stayed 1 night in Aug 2023
Response from General Manager on 16 Oct 2023
Dear Ann,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 22 Oct 2023
Dear Steven,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 Okay

LYNNE, FORT COLLINS

Disliked: Staff & service, property conditions & facilities
Asked for a small bag for laundry—no. Asked for a receipt—no. They said Travelocity would send it to my email. Hence, I have no idea if it was correct or not. Will be difficult to dispute unless I see it on my credit account. Poor night’s sleep due to a serious-sounding fight in the hallway. Feared to investigate. 2:30-3:00 am. Glad to be gone.
Stayed 1 night in Oct 2023
Response from General Manager on 28 Oct 2023
Dear Lynne,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was close to 90 when it was time to leave. And I didn’t like that the bathroom was dirty when we checked in, and the hot tub didn’t work like they said it did when I called, they also never told me there was 100$ deposit when I called either.
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Michelle,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager