2/10 Terrible
Angie
Travelled with family
10 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This is probably one of the worse stays I’ve ever had in a hotel. It’s sad when you pay top dollar for a hotel and it’s dirtier and more unfriendly than the $60 motels. The first room they gave us the door lock wasn’t working and needed reprogramming ( and that didn’t even fix it ) and one of the two beds that were in the room was literally clumpy. I had to pay and upgrade my room just to get something “ decent”. The next room we got was supposed to be an “upgraded “ room and it had one of those fancy massage chairs ( which was broke the remote was cracked on the screen and would only do 1 function) and in the foot of the chair it was so caked in dirt that I almost mistook it for bugs. I spent the first night there with internet issues the internet didn’t work until 1am, and I was told by the front desk that “ they aren’t maintenance or IT and I would have to wait til the following day. The front desk staff actually all the staff there except Tiffany and the maintenance man I think his name was Alex, were super unfriendly and acted totally inconvenienced anytime a question was asked. Finally I needed toilet paper towels and some extra bedding cause the kiddos were staying over and not only did I have to go downstairs to retrieve them I was told “ can’t you wait here for them and “do I have to bring them to you” and to come down for them. They have an issue helping their guest and answering the phone when we try to call from the room. I felt like a burden in this hotel.
Angie
Stayed 2 nights in May 2024