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Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 240 out of 446 reviews
5 - Excellent 54%
Rating 4 - Good. 159 out of 446 reviews
4 - Good 36%
Rating 3 - Okay. 30 out of 446 reviews
3 - Okay 7%
Rating 2 - Poor. 10 out of 446 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 446 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and doing what they had to. Hotel is clean and there are hand sanitisers at the check in counter. They even prepared cake and decorated our room knowing that it is my anniversary with my bf. Technicians came down immediately as we called to ask if they could assist to fix hdmi in for us to play our switch. Special thanks to Lionel for providing us the travel adapter swiftly!! Hotel is also near to town, but would be quite troublesome to take bus down and back as shuttle bus service ends at 8pm.
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pleasant stay. Would recommend to friends and family.
Stayed 1 night in Mar 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room condition and pleasant staffs. Wifi speed is not as fast as I expected, but is ok.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

2/5 Poor

Travelled with family
Disliked: Staff & service
Terrible Service, Unprofessional & Impolite Staff
- Check in process was slow, receptionist was not attentive and not helpful at all. Did not provide related information such as breakfast time and location, parking information and wifi connection. - Minibar items and vanity counter amenities were not stocked. - Stains on towels and yukatas. - Room was not cleaned even the make up room signal was turned on since 8am and we informed the housekeeping attendant to clean up for us. - Items requested not delivered on time. - Room service food was not warm at all. - Cutleries set at the breakfast restaurant were dirty. - One of the staff from restaurant was rude and not helpful.
Stayed 2 nights in Feb 2020