Apartments in Silver Star Mountain

"I stayed here during the shoulder season. I was the only person on site. I did not see any staff during my 3 days stayed. No one was around for me to ask where I can get more coffee or toiletries. I think if the hotel is going to leave the patrons to fend for themselves, they would’ve at least leave a key somewhere. "

"First room (101- pet friendly) was quite disgusting. The smell of cigars/cigarettes and body odor knocked you over as you open the door. . 2nd room was better. But not very clean. The floors were only swept but had not been washed properly. Splatters all over walls and the door frame int the bathroom desperately needs a wipe down. Needless to say I actually cleaned the room myself. Garbage in hallway was there for several days. Front desk staff very nice and helpful. "

"Breakfast was great nice that it was open later than most.."

"Cara-Dee was so friendly and welcoming. room was nice but the lights from outside are so bright when trying to sleep, the blinds seemed to make things worse."

"We enjoyed a quiet stay in our spacious, well appointed room. Highlights were: a roomy bathroom, comfy bed, easy to control heating. There is a restaurant attached that has idd hours, but there are lots of eateries close by."

"The hotel is great for a ton of kids to run around. However, sadly it’s so run down. Scratches on the headboards, stained floors and walls are dirty and in need of a refresher. The staff are lovely, but the age of the "

"Worst customer service ever "

"I was asked to put down a security deposit of $150. That wasn’t on my total due at property upon check in when I secured my stay. Sandman staff wouldn’t give me a receipt saying it had been refunded told me to contact Expedia? I don’t understand why as Expedia didn’t ask for a deposit or even state I needed to apply one? Now I have to wait up to 5 business days? "

"I really like this hotel. The lobby bar is not great but the free Keurig coffee machine more than makes up for it. It is a nice hotel with ample parking and close to some great restaurants and of course the Casino is within walking distance. "