Silver Palm Hotels, Miami

"Even after booking two bed, we were given single bed. They said all the two beds were gone. This defeats the purpose of booking two bed room. After first night, we had to visit front desk and do a constant follow up to get switched to the room we paid for. Also staff said, we had to wait for the afternoon to get switched and onus was on us to stay and get the room switched. This ruined our trip plans for the second day of the trip."

"The breakfast does not open early enough for early shuttles. We were able to get the last 5 bag breakfasts because we went down at 5am. Other travellers missed out. Shuttle- we had received an email from hotel telling us to go to a location and phone for pickup which we did. We were then told to go elsewhere and wait. Shuttle took an hour to come. Because we had followed directions to previous location we missed shuttle by about 3 minutes which meant a long wait. Why send an email with incorrect information? We didn't need an hour of standing with our kids after a long day."

"The pool and surrounding area were great. "

" Rey clean, great restaurant and bar at hotel, very friendly staff "

"No spa, not kid friendly, staff is ok room is fine. They have a smoking section that bleeds over into the rest of the hotel and casino. It’s mostly slot machines with a room for poker not a Vegas style casino if you like black jack, craps, roulette, or any other card games not your place. It’s more like a gas station casino the size of a regular casino "

"This hotel was nice and clean. I really enjoyed my stay."

"I travel frequently for business, and this was by far the worst hotel experience I have ever had. From the moment I arrived, the staff demonstrated a clear lack of concern for guests. Their “I don’t care” attitude set the tone for the entire stay. The hotel itself had a very unpleasant and unusual odor, which made the environment uncomfortable. The room was equally disappointing. It was bare—no artwork or basic décor—and the sheets appeared dingy and unclean. Several functional issues made the stay even more frustrating: the internet connection was unreliable, multiple lights and electrical outlets did not work, and there were no USB ports available, which is a basic expectation today. In addition, I had to have my room key reprogrammed repeatedly every time I left the room. Housekeeping staff frequently gathered in the hallways speaking loudly, which disrupted any sense of rest or privacy. To make matters worse, I checked out on Tuesday evening, yet my stay was recorded incorrectly as ending on Wednesday. I have made several attempts to contact the hotel to obtain a copy of my bill, but no one answers the phone or follows up. Overall, this experience was extremely disappointing and far below even basic hospitality standards. I would not recommend this hotel to anyone"

"Breakfast ended too early, 9:30 AM is too early."

"De forma general el Hotel está limpio, el baño muy limpio pero deben limpiar un poco mejor la habitación. "