Snack bar

Reviews of Petit Palace Puerta de Triana

3 out of 5
Petit Palace Puerta de Triana
Calle Reyes Catolicos, 5, Seville, Seville

Reviews

9.2

Wonderful

Rating 10 - Excellent. 224 out of 356 reviews" "
Rating 8 - Good. 110 out of 356 reviews" "
Rating 6 - Okay. 14 out of 356 reviews" "
Rating 4 - Poor. 6 out of 356 reviews" "
Rating 2 - Terrible. 2 out of 356 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little hotel within walking distance of the Mesquita and of good restaurants.
Stayed 3 nights in Apr 2024
Response from Lupe Araujo Petit Palace Puerta de Triana on 1 May 2024
Dear Melissa,Thank you for this high remark!We are extremelly happy to know that you loved the style of the hotel, as well as the location and shops, gastronomy options around.Hope to see you soon! Lupe Araujo Guest Service Petit Palace Puerta de Triana

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were friendly and very welcoming. Room was spotless. Bathroom was a little snug and it was quite noisy outside if the window was open but hardly a surprise in a bustling city like Seville.
Stayed 4 nights in Apr 2024
Response from Lupe Araujo Petit Palace Puerta de Triana on 1 May 2024
Thanks Rob for this amazing review!Were extremely happy to know that you enjoyed the stay in Petit Palace Puerta de Triana. We really appreciate you highlighting the friendliness of the team, the locationand, the comfort and stylish of the rooms.We hope you can visit us soon in the future.Best regards form Sevilla, Lupe Araujo Guest Service

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for seeing all the sites. Staff spoke English well and gave helpful tips. Wonderful breakfast with lots of options! If I’d known we’d only have a half window which did not allow us to see out I would’ve upgraded, other than that it was a great place to stay!
Stayed 2 nights in Apr 2024
Response from Angela Naya/ Experience Manager on 11 Apr 2024
Dear Michelle, We are so happy with your feedback! Thanks for choosing us for your stay in Seville. We celebrate that you have enjoyed your experience with us and we really appreciate your nice words regarding to our breakfst service and staff,your gratitude is our best reward. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

Laura

Liked: Cleanliness, amenities
Great stay. Very good location. Decant hotel and very nice staff
Stayed 3 nights in Apr 2024
Response from Lupe Araujo Petit Palace Puerta de Triana on 11 Apr 2024
Thank you Laura! Thank you so much for this nice review. Its a pleasure to know that youve enjoyed our lovely location and our staff. We will tranfer your words to all of them! Hope to see you soon again with us! Regards, Lupe Araujo Guest service Petit Palace Puerta de Triana

10/10 Excellent

Rashed

Travelled with family
Liked: Amenities
Nice location. Very well decorated. Friendly staffs.
Stayed 1 night in Mar 2024
Response from Angela Naya/ Experience Manager on 2 Apr 2024
Dear Rashed,Thanks a million for choosing us for your stay in Seville and thanks also for sharing so positive feedback. We celebrate that you have enjoyed our services, breakfast, staff and great location. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice ter pipe noises a few times a day. Also, the heating was turned witout warninh and made the room vey hot.
Stayed 8 nights in Mar 2024
Response from Arancha Herrero on 1 Apr 2024
Dear George, Thank you very much for choosing us for your stay and for taking a few minutes to review your stay and share your opinion with the rest of the travellers. For us your satisfaction is the most important thing and we are very happy that you enjoyed your stay. We are sorry for the inconveniences you mentioned. And we would love to welcome you again very soon and make you have a great stay. Thank you very much again and we are at your disposal for anything you may need. Best regards!Arancha H. Guest Service Petit Palace Puerta de Triana

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay
Stayed 2 nights in Dec 2023
Response from Angela Naya/ Experience Manager on 14 Mar 2024
Dea Beatriz,Thanks for choosing us for your stay in Seville and thanks also for your positive feedback. We celebrate that you have enjoyed your experience with us.It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Angela Naya/ Experience Manager on 19 Feb 2024
Dear Daniel,First of all, I would like to thank you for trusting in us for your stay at PETITPALACE HOTELITY _PUERTADETRIANA and for taking the time to share your experience.We really celebrate that you have enjoyed so much your experience with us! We appreciate your review.We hope to welcome you again in a future stay with us,….! In PETITPALACE HOTELITY _PUERTADETRIANA, we cant wait to see you again soon! Please dont hesitate to reach out to me for future stays so that we can make your stay as personalized as possible. Sincerely,Angela NayaExperience Manager

6/10 Okay

Zachary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Renovated lobby is smokescreen for dated rooms
Super friendly staff in a very convenient location, but the Hotels.com rating and the actual experience of this hotel do not match up. The hotel has a recently renovated lobby so it appears from the curb to be a fresh and modern hotel, but the rooms are dated (bed frame had chipping paint) and our air conditioning didn’t work and the room was stifling hot (during the night, during the winter!).
Stayed 1 night in Feb 2024
Response from Verónica Martín / Host on 12 Feb 2024
Dear Zachary,Thank you for taking the time to provide feedback about your recent stay at our hotel. We're pleased to hear that you found our staff friendly and our location convenient.However, we apologize for any inconvenience you experienced with the room amenities, particularly the issue with the air conditioning. Your feedback is valuable, and we will address these concerns to ensure a more comfortable experience for our guests. Our goal is to provide a seamless and enjoyable stay, and we regret that we fell short on this occasion.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future. If you have any further comments or suggestions, please feel free to share them with us.Best regards,

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Great accommodation and breakfast with excellent location and facilities.
Stayed 2 nights in Feb 2024
Response from Angela Naya/ Experience Manager on 12 Feb 2024
Dear Wallace,First of all, I would like to thank you for trusting in us for your stay at PETITPALACE HOTELITY _PUERTADETRIANA and for taking the time to share your opinion.We really celebrate that you have enjoyed so much your experience with us! We appreciate your review and specially your beautiful words regarding to our location and services,your gratitude is our best reward.We hope to welcome you again in a future stay with us,….! In PETITPALACE HOTELITY _PUERTADETRIANA, we cant wait to see you again soon! Please dont hesitate to reach out to me for future stays so that we can make your stay as personalized as possible. Sincerely,Angela NayaExperience Manager

10/10 Excellent

Veronica, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a very good location,near bus station,and all the attractions by foot,very close to a good bars and restaurants,for a late cocktail or dinner/coffee. The personal at the hotel was very nice and helpful with everything,the room was clean and nice bed. I recommend and will stay again definitely.
Stayed 2 nights in Feb 2024
Response from Angela Naya/ Experience Manager on 12 Feb 2024
Dear Veronica,First of all, I would like to thank you for trusting in us for your stay at PETITPALACE HOTELITY _PUERTADETRIANA and for taking the time to fill out our guest satisfaction questionnaire.We really celebrate that you have enjoyed so much your experience with us! We appreciate your review and specially your beautiful words regarding to our staff, your gratitude is our best reward.We hope to welcome you again in a future stay with us,….! In PETITPALACE HOTELITY _PUERTADETRIANA, we cant wait to see you again soon! Please dont hesitate to reach out to me for future stays so that we can make your stay as personalized as possible. Sincerely,Angela NayaExperience Manager

10/10 Excellent

Emiliano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Angela Naya Experience Manager on 11 Jan 2024
Gentile Emiliano, Grazie mille per averci dato fiducia per la tua visita in città. Apprezziamo sinceramente una valutazione così positiva della tua esperienza con noi. Ci auguriamo di riaccoglierlo presto a Siviglia. Cordialmente, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel conveniently located for tourism
Lovely people. Convenient for Triana, cathedral etc
Stayed 3 nights in Jan 2024
Response from Angela Naya Experience Manager on 11 Jan 2024
Dear Yolanda, Thanks a million for your positive feedback! We really appreciate your review and nice words regarding to our staff and location. It is great to know that you have enjoyed your experience with us. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

Meishan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staffs. GREAT location. Walking to any place that we are interested in
Stayed 2 nights in Jan 2024
Response from Angela Naya Experience Manager on 11 Jan 2024
Dear Meishan, Thanks a million for your positive feedback! We really appreciate your review and nice words regarding to our staff, services and location. It is great to know that you have enjoyed your experience with us. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

Judith, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Angela Naya Experience Manager on 11 Jan 2024
Dear Judith, Thanks a million for your positive feedback! We really appreciate your review.It is great to know that you have enjoyed your experience with us. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Amazing hotel, wonderful staff, great location, perfect stay. If you've going to Seville this hotel is an absolute gem can't recommend it enough just a wonderful place.
Stayed 3 nights in Nov 2023
Response from Angela Naya / Experience Manager on 22 Nov 2023
Dear Alison,Thanks a million for so beautiful words.It is great to know that you have enjoyed your experience with us.We appreciate your comments regarding to our staff, location and services.It will be a pleasure to welcome you shortly,Best regards,Angela Naya

10/10 Excellent

Ismael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, hotel is in a very good location, close to many places to visit by walkable distance. Breakfast is good. Staff very friendly and helpful. We will stay again in this place.
Stayed 2 nights in Nov 2023
Response from Angela Naya Experience Manager on 13 Nov 2023
Dear Ismael, Thanks for sharing your feedback. It is great to know that you have enjoyed your experience in Petit Palace Puerta de Triana, thanks for your review. We really appreciate your nice words regarding to our staff. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our visit to Seville and we loved it. It was conveniently located and a walkable distance from everything we wanted to see. The breakfast buffet was great too, one of the best we had on our entire trip.
Stayed 3 nights in Oct 2023
Response from Lupe Araujo Guest Service on 29 Oct 2023
Dear William,Thank you very much for staying with us and for writing us this wonderful review.We are happy to know that you appreciated the excellent location of our emblematic building, the delicious breakfast and that our staff made you feel good. These words motivate us to continue pampering our guests.We hope you can come back here soon.Best regards,Lupe AraujoGuest ServicePetit Palace Puerta de Triana

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful & charming
Stayed 2 nights in Oct 2023
Response from Angela Naya Experience Manager on 23 Oct 2023
Dear Paul,Thanks a million for so positive feedback!We really appreciate your nice words. It is great to know that you have enjoyed your experience with us.Hoping to welcome you shortly,Best regards,Angela Naya

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
this hotel was great and room was quality -we opted for a larger room. The breakfast here is excellent . Unfortunately we only chose to have it on our last day, but it was quality: excellent choice of wide variety of options, in smorgasbord style.
Stayed 2 nights in Oct 2023
Response from Angela Naya Experience Manager on 16 Oct 2023
Dear Stephen, Thanks for sharing your feedback! It is great to know that you have enjoyed your experience in Petit Palace Puerta de Triana, thanks for your review. We really appreciate your nice words regarding to our breakfast service. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

MARY ANN

Liked: Cleanliness, staff & service, room comfort
Highly recommended
Friendly and warm staff. Good location. Eco friendly 👍👍
Stayed 2 nights in Sep 2023
Response from Angela Naya Experience Manager on 13 Sept 2023
Dear Mary Ann,Thanks a million for so positive feedback and nice words regarding to our staff and location. We reallu celebrate that you have choosen us for your stay in Seville. It is great to know that you have enjoyed your experience with us. Hoping to welcome you again very shortly,Best regards,Angela NayaExperience ManagerPetit Palace Puerta de Triana

10/10 Excellent

chrissie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Beautiful hotel, rooms were spacious and clean. Very welcoming and helpful staff, nothing was too much trouble. For an additional charge, we had breakfast in the hotel. Plenty of options. Location of hotel is fantastic
Stayed 1 night in Aug 2023
Response from Angela Naya / Experience Manager on 8 Sept 2023
Dear Chrissie,Thanks for choosing us for your stay in Seville and thanks also for so beautiful words. We really celebrate thar¡t you have enjoyed your experience with us.It will be a pleasure to welcome you again shorlty,Best regards,Angela Naya

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walkable distance to all the major attractions and dining options. Staff extremely nice and helpful staff!!! Room was very small though, with windows coming out on the patio.
Stayed 2 nights in Jul 2023
Response from Angela Naya Experience Manager on 2 Aug 2023
Dear Tomasz,Thanks for choosing us for your stay in Seville and thanks also for sharing your experience. We really celebrate that you have enjoyed your stay in the hotel, we appreciate your nice words regarding to our staff, location and services. Our apologies for the room size,for your next visit we will offer you other options, maybe another room category more according to your preferences. Hoping to welcome you shortly,Best regards,

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a really good location. Lots of restaurants and shops nearby. Staff were very friendly and helpful
Stayed 2 nights in Jul 2023
Response from Angela Naya Experience Manager on 31 Jul 2023
Dear Kate,First of all, I would like to thank you for trusting in us for your stay at PETITPALACE HOTELITY _PUERTADETRIANA and for taking the time to fill out our guest satisfaction questionnaire.We really celebrate that you have enjoyed so much your experience with us. We appreciate your feedback.We hope to welcome you again in a future stay with us,….! In PETITPALACE HOTELITY _PUERTADETRIANA, we cant wait to see you again soon! Please dont hesitate to reach out to me for future stays so that we can make your stay as personalized as possible. Sincerely,Angela NayaExperience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Angela Naya Experience Manager on 17 Jul 2023
Dear guest, Thanks a million for your review. It is great to know that you have enjoyed your experience in Petit Palace Puerta de Triana, thanks for so positive feedback.It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

CYRIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Seville
We stayed 3 separate nights in Petit Palace. They were happy to keep our luggage each time until our next stay.We always had a warm welcome and we were even given the best room of the hotel on our last night. Rooms were all spotless and so comfortable. The breakfast was amazing. Next time in Spain, we'll definitely look for a Petit Palace.Thanks to the ladies at the reception for being so helpful and friendly.
Stayed 1 night in Jun 2023
Response from Verónica Martín. Host on 5 Jul 2023
Dear Cyril,Thank you so much for your wonderful review. We are thrilled to hear that you had such a positive experience during your three separate stays at Petit Palace. It's great to know that our team was accommodating in storing your luggage and that you felt warmly welcomed each time you arrived.We are delighted that you found our rooms to be spotless and comfortable. Our housekeeping team works hard to ensure a high standard of cleanliness and comfort for our guests. We're also glad to hear that you enjoyed our amazing breakfast selection. We believe that a good breakfast is essential to start the day right.We appreciate your kind words about our reception team. Providing helpful and friendly service is a top priority for us, and we're pleased to hear that they made a positive impression on you.Thank you for choosing Petit Palace, and we look forward to welcoming you back on your next visit to Spain. Best regards,

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and beautify common areas with breakfast and places to work
Stayed 2 nights in Jun 2023
Response from Verónica Martín. Host on 3 Jul 2023
Dear guest,Thank you for your kind review! We're delighted to hear that you found our staff to be very friendly and that you enjoyed our beautiful common areas.Creating a warm and welcoming environment is important to us, and we're glad that our staff made a positive impression on you. We strive to provide exceptional service and ensure that our guests feel well taken care of throughout their stay.We're also pleased that you enjoyed our breakfast offerings and found our common areas to be beautiful. Providing a comfortable and pleasant space for our guests to relax, work, and enjoy their meals is a priority for us.Thank you for your feedback. We look forward to welcoming you back in the future for another great experience.Best regards,

4/10 Poor

Rodney

Disliked: Property conditions & facilities
the AC was not working
Stayed 3 nights in Jun 2023
Response from Verónica Martín / Host on 28 Jun 2023
Dear Rodney,Thanks for choosing us for your stay in Seville and thanks also for your feedback.Our apologies for the inconveniences with the AC.We are currently suffering a significant rise in temperatures in the city and we have reinforced the operation of the air conditioning machines, especially in family rooms like the ones you had. As you know, we were always ready to offer you different alternatives to make your stay at the hotel satisfactory. We hope to have the opportunity to welcome you again and compensate you for those inconveniences to improve your experience with us.Thanks again and best regards,Veronica MartínHost

10/10 Excellent

CYRIL

Stayed 1 night in Jun 2023
Response from Angela Naya Experience Manager on 23 Jun 2023
Chére Cyril,Tout d'abord, je tiens à vous remercier de nous avoir fait confiance pour votre retour à l'hôtel et d'avoir pris le temps de remplir notre questionnaire de satisfaction.Nous sommes heureux que vous ayez apprécié votre expérience avec nous.Nous esperons vous recevoir dans un futur proche, en PETITPALACE HOTELITY _PUERTADETRIANA, nous vous attendons avec grand plaisir ! Nous restons à votre entière disposition pour vos prochaines réservations afin de personnaliser votre prochaine visite parmi nous.Cordialement,Angela NayaExperience Manager

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Angela Naya Experience Manager on 22 Jun 2023
Estimada Beatriz,En primer lugar, me gustaría agradecerle que hayan confiado en nosotros para su estancia en PETITPALACE HOTELITY _PUERTADETRIANA. Gracias además por compartir su opinión con nosotros.Nos alegra muchísimo que hayan estado cómodos durante su estancia y que hayan quedado satisfechos con la experiencia.Será un placer recibirles siempre en esta, su casa en Sevilla. Gracias de nuevo y hasta pronto.Atentamente,Angela NayaExperience Manager

10/10 Excellent

Ricardo, Burlington

Stayed 3 nights in Jun 2023
Response from Angela Naya Experience Manager on 10 Jul 2023
Estimado Ricardo,Mil gracias por elegirnos para su estancia en Sevilla y por tomarse el tiempo en compartir su valoración.Nos alegra que hayan disfrutado de su estancia con nosotros y que la experiencia haya sido satisfactoria.Esperamos recibirles pronto de nuevo.Gracias y saludos,

8/10 Good

Monika, Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Angela Naya Experience Manager on 29 May 2023
Dear Monika, Thanks for choosing us for your stay in Seville and thanks also for your feedback.We really celebrate that you have enjoyed your experience with us. It will be a pleasure to welcome you always in Petit Palace Puerta de Triana.Best regards and thanks again, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff
Sofia checked us in and helped us a few times during our stay. She was very helpful and super friendly. The room was a nice size and the bed was comfortable. The bathroom and shower were also a good size and worked well. The location also worked well for us.
Stayed 4 nights in May 2023
Response from Angela Naya Experience Manager on 24 May 2023
Dear Aaron, It is great to know that you have enjoyed your experience in Petit Palace Puerta de Triana, thanks for so positive feedback. We really appreciate your nice words regarding to our location, staff and service, thanks also for yuor mention to our dear Sonia, your gratitude is our best reward. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were thankful for the warmth of service from staff, the excellent breakfast and location near to the city.
Stayed 4 nights in May 2023
Response from Angela Naya Experience Manager on 17 May 2023
Dear Stephen,Thanks a million for so positive feedback! It is great to know that you have enjoyed your experience in Petit Palace Puerta de Triana. We really appreciate your nice words regarding to our location, staff and breakfast service. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Angela Naya Experience Manager on 17 May 2023
Thanks a million for so positive feedback! It is great to know that you have enjoyed your experience in Petit Palace Puerta de Triana. We really appreciate your review. It will be a plasure to welcome you always. Best regards, Angela Naya Experience Manager Petit Palace Puerta de Triana

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and location!
Everything about our stay at this hotel was wonderful, especially the friendly staff! This is the second Petite Palace we’ve stayed at, the first was in Madrid which was also a great experience.
Stayed 4 nights in Apr 2023
Response from Sonia Fernández, guest service on 27 Apr 2023
Dear Joan,Thank you for choosing Petit Palace Puerta de Triana. We are happy to know that your second stay in Petit Palace has been perfect. Thank you for your words with our staff, we hope to receive you again in another ocassion.Best regards

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property, nice bed and friendly staff. Also great breakfast selection.
Stayed 2 nights in Apr 2023
Response from Angela Naya / Experience Manager on 25 Apr 2023
Dear Joshua,Thanks a million for so positive feedback of your experience with us.We celebrate that you have enjoyed our breakfast, services and staff.Hoping to welcome you again very shortly,Best regards,Angela Naya

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique hotel in a good location. Staff was very friendly!
Response from Angela Naya/ Experience Manager on 4 Apr 2023
Dear Amy,Thanks a million for so positive feedback! We celebrate that you have enjoyed your experience with us and we appreciate your nice words regarding to our staff, location and services.Hoping to welcome you always,Best regards,Angela NayaExperience Manager

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel. It has an old fashioned, quirky, look and wonderful customer service. The check in staff , Angela and two new trainees were so friendly and efficient. If we ever go back to Seville we would definitely stay there again.
Stayed 2 nights in Mar 2023
Response from Sonia Fernández on 26 Mar 2023
Dear Joan,Thank you very much for choosing us for your stay and let us know how was your experience. We are very happy that you liked the treatment and helpful of our staff, specially from my colleague Angela and our trainee team. Thank you!We look forward to welcoming you again at Petit Palace on another occasion. Best regards, Sonia Fernandez, guest service

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a really nice old fashioned feel about it, with all modeen amenities. It is situated down town within easy walking distance of the bus station. We were also able to walk to the Cathedral, palace, river and everywhere else that we wanted to go. The staff was very helpful and provided anything extra that we needed..e.g. kettle, myfi.
Stayed 2 nights in Mar 2023
Response from Angela Naya/ Experience Manager on 6 Mar 2023
Dear Joan, Thanks a million for trusting us and also for sharing your experience. We celebrate that you have enjoyed your stay with us and we appreciate your nice words regarding to our location, staff and services.Hoping to welcome you again shortly,Best regards,Angela NayaExperience Manager

10/10 Excellent

elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel, spotless, great location, wonderful staff, great breakfast buffet, comfy beds, incredible shower. Loved it!
Stayed 3 nights in Jan 2023
Response from Angela Naya/ Experience Manager on 20 Jan 2023
Dear Elena,Thanks for trusting us for your stay in Sevilla and thanks also for your beautiful words, we really appreciate your feedback.It is so great to know that you have enjoyed your stay with us. We will be happy to welcome you again shortly,Best regards,Angela Naya

6/10 Okay

Yamel

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2022
Response from Sonia Fernández on 7 Jan 2023
Estimada Yamel,Muchas gracias por dejarnos su puntuación media de como ha sentido la estancia en nuestro hotel. Sería un placer conocer con más detalle aspectos que podamos mejorar bajo su punto de vista para seguir mejorando y ofreciendo una buena experiencia. Un cordial saludo

10/10 Excellent

JULIE

Stayed 4 nights in Nov 2022
Response from Sonia Fernández on 18 Dec 2022
Dear Julie,Thank you so much for share your opinion about your stay. We are happy to know that your stay was great.We hope to receive you again in Petit Palace Hoteles.Regards,Sonia Fernández

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Angela Naya Experience Manager on 28 Nov 2022
Estimada Patricia,Gracias por elegirnos y por compartir su experiencia con nosotros. Nos alegra que hayan disfrutado su estancia en el hotel. Esperamos recibirles de nuevo pronto.Gracias y saludos,Angela NayaExperience Manager

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, fabulous staff, unique and fun vibes. Amazing room and huge bathroom!
Response from Arancha Herrero on 3 Nov 2022
Good morning Brooke!!Woww thank you for such an amazing review!!! We are so so happy you enjoyed your stay with us!! We hope you have enjoyed your tryp and we hope to welcome you back very soon ;) Thanks again for choosing us for your stay and for share your experience in our hotel. Best regards!Arancha H. Guest Service Petit Palace Puerta de Triana

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Staff super helpful. Would recommend
Stayed 3 nights in Oct 2022
Response from María on 29 Oct 2022
Dear Kevin, Thank you very much for your review and for sharing your experience with us with other travellers. It is a great pleasure for all the staff at the hotel to know that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to the city. Best regards, María PrietoGuest ServiceHotel Petit Palace Puerta de Triana

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at this hotel two nights, everything was great except the room we stayed it was very small and dark (painted dark green with a small window).
Stayed 2 nights in Oct 2022
Response from Angela Naya Experience Manager on 28 Oct 2022
Dear Stefan,Thanks for trusting us for your stay in Sevilla and thanks also for your feedback. We celebrate that you have enjoyed your experience in the hotel. Our apologies for the size of the room, we take note of your preferences in order to offer you another kind of room according to your needs in your next visit.Hoping to welcome you shorlty,Best regards,Angela NayaExperience Manager

10/10 Excellent

SUE ELLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay!!!! I give them a 10/10. Great location, super clean room, friendly staff. And the best breakfast buffet!!!!
Stayed 4 nights in Oct 2022
Response from María on 26 Oct 2022
Dear Sue, Thank you very much for sharing your experience with us and other travellers. We are very pleased that you enjoyed your stay at the hotel. We would be delighted to welcome you again on your next visit to Seville. Best regards, María PrietoGuest ServiceHotel Petit Palace Puerta de Triana

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sevilla couple of days
The staff was helpful and directed us to a small dark dreary room that had a bathroom so small you had to go outside to change your mind!
Stayed 2 nights in Sep 2022
Response from Angela Naya Experience Manager on 4 Oct 2022
Dear Edward,Thanks for choosing us for your stay in Seville and thanks also for sharing your experience. We appreciate to have information regarding to your room preferences, remember please that we are always glad to attend you in Reception. The distribution of the room and bathrooms sometimes changes depends on their location in the building. For your next visit we will assign you a room with a better bathroom distribution.Regarding to the light in the room, the room 202 is oriented to the main street and has a balcony, sorry if these features have not covered your expectations.Hoping to welcome you shorlty and improve your experience with us.Best regards,Angela NayaExperience Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022