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Reviews of SureStay Plus Hotel by Best Western Sevierville

2.5 out of 5
SureStay Plus Hotel by Best Western Sevierville
680 Winfield Dunn Pkwy, Sevierville, TN

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1004 reviews" "
Rating 8 - Good. 315 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 94 out of 1004 reviews" "
Rating 2 - Terrible. 80 out of 1004 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying by myself for a friend’s wedding in Sevierville, and SureStay did not disappoint. Affordable yet clean. Convenient. Bed and pillows were surprisingly comfortable. At first, I was worried it’d be noisy, but it was silent by 9 PM. Even as a young woman traveling solo, I felt safe walking to and from my car. The parking lot was well lit. Would stay again!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 1 night in May 2024

6/10 Okay

Dominique

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly and efficient. The breakfast was basic and property average put clean and safe and near to many attractions.
Stayed 2 nights in May 2024

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a late check in and staff was no where to be found. Rang the bell several times and also called the hotel directly numerous times before an employee finally emerged south blood shot eyes and not very friendly. Beds were not comfortable. Walls paper thin.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
This is a clean, quiet and next door to a Cracker Barrell for those that don't like the standard fare of hotels. Price can't be beat. I was there for 4 nights and never heard any hall noise or outside noise.
Stayed 4 nights in May 2024

8/10 Good

Gina, Birminghahm

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beds were comfortable, the rooms are clean, but the hallway was a little noisy. Overall good places to stay and very convenient. I would stay again
Stayed 1 night in May 2024

8/10 Good

Marie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice enough. The bathroom ceiling did have a little mold on it
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay close to everything
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel comfortable beds tv with cable Wi-Fi good breakfast
Stayed 1 night in Apr 2024

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
A bit run down. Had tiny little flies in our room. Could see evidence of them being smashed against the wall from other guest before us. A bit run down. Reeked of Mary Jane.
Stayed 2 nights in Apr 2024

10/10 Excellent

Monica, Hamlet

Liked: Cleanliness, staff & service, property conditions & facilities
There was no meat on breakfast bar like other facilities.
Stayed 2 nights in Apr 2024

4/10 Poor

Charles, ELIZABETHTON

Travelled with partner
Disliked: Amenities
Room cleaning was not finished when we were sent to the room. Had to ask for pillowcases. Bed was noisy. Every time we moved it made a terrible noise. Tub was very dirty in the bottom. Floor had not been mopped. Our socks were filthy.
Stayed 1 night in Apr 2024

6/10 Okay

Rayne

Travelled with family
Over all it was a decent hotel. People above me on the 3rd floor were loud walking back and forth across the floor.
Stayed 2 nights in Apr 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like quietness and location
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, friendly staff, and Convenient location.
Stayed 1 night in Apr 2024

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 5 or 6 times in the past few months, we stay there when my sister has to go to doctor appointments in Knoxville. It is very convenient and we prefer staying before appointments and we are only 20 minutes from the Doctors office. Super nice staff and it is always clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Mina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the friendly stafffs and the room is very pretty and clean. The shower is nice . The price is very cheap. We will stay at this hotel again next time.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Mar 2024

8/10 Good

Christian

Travelled with family and small children
Good stay
Stayed 3 nights in Mar 2024

8/10 Good

Kathleen, Peachland

Liked: Cleanliness, property conditions & facilities
Rooms were clean and quiet . I found the sheets scratchy either low thread count or too much starch - so had a difficult sleep
Stayed 1 night in Mar 2024

8/10 Good

Hyesia

Stayed 3 nights in Feb 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location surrounded by a lot of options for shopping and dining. The beds were comfortable and the rooms were very clean. On Expedia it mentioned check in being at 4 but we were able to check in earlier. For the price this is a really great place to stay if you are staying one or two nights.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Terran

Travelled with family and small children, Business traveller
I liked that it was easy to park close to food and shopping walking really i didn’t like the room itself the bathtub was dirty and the beds hadn’t been clean out socks were very first after walking in the room
Stayed 2 nights in Mar 2024

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had black mold growing in the bathroom. Staff was extremely rude when we brought it to their attention. I would not recommend for anyone.
Stayed 1 night in Mar 2024

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor management
Stayed 3 nights in Mar 2024

8/10 Good

Marissa

Travelled with partner
Liked: Staff & service, amenities
staff is decent, the room seemed very clean but there were some stains on the sheets that I couldn’t tell if they had been washed or not.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Business traveller
Liked: Amenities, property conditions & facilities
Nothing to dislike
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. We will return.
Stayed 1 night in Mar 2024

8/10 Good

Arron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and not much noise. Definitely recommend for a quick trip or for business.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Britnie, Dallas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price we paid would stay again!
Stayed 2 nights in Feb 2024

8/10 Good

Teresa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was a good deal for price.
Stayed 1 night in Feb 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Shanice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything about this stay was great the hotel was clean and the rooms were clean as well! Very prompt as well! Only complaint is the mattresses they were not very comfortable but to have only been in the room for sleep it sufficed. Would stay again!
Stayed 3 nights in Feb 2024

6/10 Okay

Jose

Disliked: Amenities
The noise of everything around, special in the morning when people are still sleeping.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Nice except bed/shower
Property was nice and clean. Good location. Bed was hard. Our shower had a leak where you pull to turn on shower and the water sprayed to ceiling we had to put rag over it. Told staff Saturday morning. It was not fixed when we checked out Sunday. We would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Can’t beat it for the price
Stayed 2 nights in Feb 2024

4/10 Poor

Carolyn

Travelled with family and small children
Disliked: Staff & service, amenities
Every t8me you walk thru the lobby it smelled really bad of weed. Not very clean and the breakfast was very poor.
Stayed 4 nights in Jan 2024

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, convenient. Good complementary breakfast.
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Close to where I work so convenient and clean and for the money it is excellent. My go to place when I work in this area.
Stayed 2 nights in Jan 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

kershina

Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Kasey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel, great breakfast options!
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was super nice. Check in was quick and easy. Room was clean yet cold when I walked in. Didn’t take long to heat it up so won’t count that against them. Would definitely stay here.
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Price was excellent, nice hot breakfast, extremely clean, extremely convenient location.
Stayed 3 nights in Jan 2024

8/10 Good

Edward

Stayed 2 nights in Jan 2024