Serranillos del Valle Holidays from NZ$3,201

Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.

Very clean, friendly staff, excellent shower!!!

The hotel itself was lovely. The breakfast and snacks as per of the Level package were really good. There was a power and water cut int he night on the second day which no one was informed of. We were on the 12th floor with no lift so highly dangerous. The next morning at breakfast there was a horrific driving from the works outside on the hotel, the whole way through breakfast which was poor. If I had known there were works going on, I may not have booked. Nothing was said in the communications with the hotel before. I found out on arrival after I had gotten lost finding the hotel as it’s under scaffolding at the entrance!

One of the best experiences we've had in Madrid. The staff was very nice (particularly Yana, who went out of her way to make sure our family was comfortable). Nice size rooms if you get a 1 bedroom, with plenty of space and amenities. Food was excellent at the Red Level lounge. Would definitely go back again.

Great hotel, perfect location and love the vibe