Sernatur Tours and Activities

they clean the room every day. They cleaned the bathroom. It’s great. Staff is nice. Breakfast is good. Would be nice if they mix it up instead of having exactly the same things every day. No gym. Not a lot of seating space in the lobby as you wait for the flight after a checkout.

Our stay was good, with quick check-in and check-out. The breakfast was very good, and the service was excellent. The only thing to improve is that the bathroom towels were very old and dark, some even had loose threads.

We last stayed at the Bonaparte in 2010. The years have not been kind to this once elegant property. It is indeed "tired", as others have remarked. The kind staff cannot make up for rooms that show signs of cosmetic rehabilitation years past, now in desperate need of further attention. The bedding is old, the furnishings in the rooms basic. The Providencia neighborhood is quiet and safe, but it is a ways from the central city. Santiago traffic is fierce. If you are in the city as a tourist, you might want to consider lodging closer in to the main sights to save time and money on Ubers. And a word of caution, almost everything is closed on Mondays - restaurants, all museums, and many shops. Plan your stay accordingly.