Outdoor pool, pool umbrellas, pool loungers

Reviews of Grace Garden Hotel

3.5 out of 5
Grace Garden Hotel
Tower St, Sekondi-Takoradi, Western Region

Reviews

9.0

Wonderful

Rating 10 - Excellent. 10 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

KWASI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in Nov 2023
Response from Z on 8 Nov 2023
Hi sir and many thanks for your review. We hope to see you again soon and wish you the best in all your endeavors.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Ziyad on 1 Jul 2023
Hello and many thanks for the positive feedback. We are grateful that you took the time out to do this and we promise to continue striving to do our best to give you your premium comfort but kindly let us also know if there are any concerns, if any, that you have. Again, thanks so much.

10/10 Excellent

Starr

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Coming from the U.S., I wasn’t sure what to expect upon arriving. The Grace Garden hotel exceeded all my expectations with the most accommodating staff I have ever experienced. First, it’s in a great location, close to the mall, with decent roads. The hotel exterior is really gorgeous and well maintained. Everything was clean and many staff on site to help. Check in was simple and convenient. The rooms were clean and well stocked with toiletries, coffee, tea, and a refrigerator. We had 3 rooms, and one of the bathrooms was dirty. The bed was large and very comfortable with soft bedding. The air conditioning was in great working condition. Anytime my family needed something, we were promptly attended to by the great staff which resembled something of a 5 star hotel in the states. The robes and slippers were also a wonderful added bonus. The pool was very clean. We did have to wait about 40 minutes for the food, but I believe that is because everything is made fresh to order. The breakfast was hot and plentiful, but a little hard to please American children’s tastebuds. All in all, I would definitely return to Grace Garden when in Takoradi again.
Stayed 1 night in Jun 2023
Response from Ziyad on 27 Jun 2023
Hi and thank you so so much for your comments and thoughts. We are more than pleased and honoured to have been able to cater to you guys well enough to make you happy. We sincerely do apologize for the incident with the bathroom and humbly give no excuse for this but rather a promise that we shall keep striving to do better. Oh, I wish we had been quick enough to have done something about the breakfast for the kids. We know they have their own agendas with that :-) and we shall try to do better in that area as well. Again, apologies for the delay in the meals but you are 100% correct when you say we start every meal from scratch, hence the delay. Our chef has been adamant on providing food that's fresh and I must say that in most cases I personally do agree with her cuz the meals tend to be worth it ( I hope I don't sound biased here), though we should and shall try to find a way to expedite this. Comments like the ones you have made makes our efforts worthwhile and pushes us to better ourselves. From one person to another, we know that compliments tend to make one feel great and you have done just that. Thank you for that and thank you for choosing us and your patience with us as well. We look forward to having you back again and also look forward to your honest and in-depth review of us as well. We promise to always try to give you your premium comfort. God bless and once again, thank you for the amazing review.

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ziyad on 7 Apr 2023
Many thanks, sir. Kindly let us know if we can better our services to further please you.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay & relax
Incredibly friendly staff, clean rooms, excellent food and service, fantastic bar, overall very impressed with customer care, I will definitely return,
Stayed 1 night in Mar 2023
Response from Ziyad on 3 Mar 2023
Hi Nicholas. We are honoured to receive such positive feedback and we are also extremely pleased that we have been able to satisfy you. We also hope to see you soon and request that you give us any negative feedback l, if possible as well so we can better ourselves and services to further please all.

10/10 Excellent

Theo

Stayed 1 night in Feb 2023
Response from Ziyad on 25 Feb 2023
Hi Theo and thank you so much for the positive review. We are more than happy that your stay with us was a good one and we hope to see you again. Kindly let us know how we may better your stay or if there are any negatives you encountered you would like us to work on. We also wish you a safe journey.

8/10 Good

Eric

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
I really enjoyed the room, the hospitality of the staff and the security.
Stayed 3 nights in Nov 2022
Response from Ziyad on 14 Nov 2022
Thanks Eric. We are glad we were able to be of positive service and we hope that we see you again if you visit. Good luck with your ventures and also kindly let us know if there is anything we can do to better your stay the next time.

6/10 Okay

Marina

Disliked: Cleanliness, staff & service
Short Stay at Grace Gardens
Stayed 2 nights in Nov 2021
Response from O . P on 15 Nov 2021
Dear Marina, We are much grateful for your kind gesture. Its a pleasure to take time to review us and to support our course of reaching many travelers. Moreover, we hope you enjoyed your stay with us and memorable one to be precise. We hope to welcome you here anytime any day. Thank you and we appreciate your goodness. Stay blessed.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2020
Response from The Team on 1 May 2020
Hello dear cherished guest, We are happy to receive your kind commendation. It pleases management and all staff for your excellent review about our hotel. It's our core responsibility to offer your premium comfort and therefore God bless you for seeing the work of our hands. We look forward welcoming you again and again. Stay blessed

10/10 Excellent

Nas, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very neat hotel with modern facilities. Staff are friendly aswell.
Stayed 12 nights in Dec 2019
Response from The Team on 7 Apr 2020
Hello Nas, Thank you for your excellent review, it touches our hearts to do more for you and all guests to serve you better. We appreciate you a lot and God bless you. Long live Grace Garden Hotel

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the property. Customer service was ok, food services was not too good. What we ask for on food we didn't get, yet they charge me, didn't bother to tell me there were out or didn't offer to give me part of my money or offer anything to replace it. Breakfast, Whatever they suggest they have and we asked for, we got to our table we were told they were out.food wasn't so good.
Stayed 2 nights in Mar 2020
Response from The Team on 22 Mar 2020
Dear Cherished Guest, Thank you for your wonderful review and the fact that you pointed out your discomfort. We appreciate that a lot via motivating us to thrive and kindly accept our apologize for any inconvenience caused. It tell's us we've got work to do and its gonna be done ASAP. We look forward seeing you again. God Bless You.

10/10 Excellent

Kirk, Accra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks very new and well maintained. It's just as it is in the picture. I will recommend it to anyone anytime.
Stayed 2 nights in Mar 2020
Response from The Team on 17 Mar 2020
Hello Kirk, Grace Garden Hotel is pleased to have your amazing recommendation to us and the world. You personally said it in our face during your departure while in the process of our late morning briefing and we're most grateful. Thank you, God bless you and come back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, nice pool, good staff! Breakfast was very good.
Stayed 1 night in Jul 2019
Response from Z on 31 Jul 2019
Thank you for your positive comments. Hope we see you again soon. If there's anything we can do to better your stay with us we would love to hear it.

6/10 Okay

Laura

Stayed 5 nights in May 2024