10/10 Excellent
Rich
Travelled with partner
18 Apr 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful. The facility was quiet. The food (we had breakfast there most days) was delicious. We were most impressed, however, by the staff. Extremely friendly and courteous and accommodating. In particular, the restaurant hostess, Lily, was exceptionally nice. The parking attendant / shuttle driver, Natalie, was extremely personable, a genuine delight, and has god taste in music. All the staff at the check-in desk at the lobby, including Adam and Jordan, were wonderfully friendly and helpful. There was also an exceptional job done by the room cleaning staff, especially the unnamed person who cleaned our room after our second night there.
The reasons for the slight issue with property condition and facilities were as follows. The door to the outdoor shower was jammed, there was a very slight spider web above the bath tub, and one of the sinks drained slowly. All of these issues were taken care of immediately by staff and were not major problems or inconveniences , it is just that the expectation was that there would not be any issues if any kind. All who took care of these things were friendly, efficient, and prompt. Again, kudos for a great staff. We enjoyed our stay very much.
Rich
Stayed 4 nights in Apr 2024