Was told I could check in at 3:30-4 via text, was then told my room with a balcony over the water would be ready in 15-30minutes. Finally got to our “nicest room” at 5pm, of which I paid extra for. There was no balcony, so then I go back down to get my room with a balcony. Incredibly unprofessional and not valuing there customers time, nowhere near worth the cost, will never come back again. Restaurant is good though! Will go back there. Also had to bring my own bags up which is ridiculous considering the $850 I paid for a single night. Room was also incredibly dirty, with bird poop all over the balcony, incredibly unprofessional