Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews of Red Lion Inn & Suites Kent Seattle

2.5 out of 5
Red Lion Inn & Suites Kent Seattle
25100 74th Ave S, Kent, WA

Reviews

5.6
Rating 10 - Excellent. 174 out of 1004 reviews" "
Rating 8 - Good. 167 out of 1004 reviews" "
Rating 6 - Okay. 183 out of 1004 reviews" "
Rating 4 - Poor. 196 out of 1004 reviews" "
Rating 2 - Terrible. 284 out of 1004 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Christalenia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 22 May 2024
Dear Christalenia,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

June

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and weird people staying by the property
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear June,We're sorry to hear that you felt uncomfortable during your stay. While we strive to provide a welcoming environment for all guests, we understand that everyone's experience can vary. If there's anything specific you'd like to share or if there's anything we can do to improve your experience, please don't hesitate to let us know. We want to ensure that all guests feel safe and comfortable during their time with us.Sincerely, Hotel Manager

2/10 Terrible

Jayden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 19 May 2024
Dear Jayden,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

2/10 Terrible

Braden

I would never stay here if we actually didn’t stay and went to a different hotel
Stayed 1 night in May 2024
Response from Front Desk Manager. on 19 May 2024
Dear Braden, we are so apologize for your unexpected experience.

2/10 Terrible

Mistie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged my card over 500$ after I paid through expidia. They also charged all these ridiculous fees. The place was a mess and there were stacks of mattresses everywhere. And the pool was unusable it was green and slimy. Very disappointing. Will not stay here again.
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Dear Mistie,We're deeply sorry for the frustration and disappointment you experienced during your stay. This does not align with the standards we strive for, and we apologize for the inconvenience caused by the unexpected charges and the condition of the hotel facilities. Your feedback is invaluable, and we will address these issues to ensure improvements are made. We understand your decision not to stay with us again and hope to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Danny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We whave stayed here a lot. And despite the druggies outside its always been good. They have been doing a lot of upgrades to the place. Including changing beds. While we were out for the day they came in and changed our bed. Despite having the do not disturb sign on the door. While they were in there they shattered the tv. And just left it. We get back and find it broken. And of course no one will admitt to it and they are blaming us for it. It will unfortunately be the last time we ever stay here.
Stayed 2 nights in May 2024
Response from Front Desk Manager. on 13 May 2024
Dear Danny, thank you for your feedback. And we also apologize for the disturbance that you have during your. stay.

2/10 Terrible

Isidro

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a family friendly place. Full of crackheads and felt dirty just walking in. Never again.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Isidro,We're genuinely sorry to hear about your disappointing experience. Ensuring a safe and welcoming environment for all our guests is our utmost priority. We take your feedback seriously and will investigate this matter thoroughly to address any concerns. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Monika

Travelled with family
Terrible we didn’t even finish our night The worst customer service that I ever had in my life they didn’t even have breakfast. They didn’t change our towels we asked Towels, and they said if we were stealing their towels The restroom didn’t even work. The toilet was plugged and when we asked, they got upset when asked to get it fixed. We waited for them to fix it and they still didn’t fix it so we decided to leave before our trip was over maintenance and customer service was bad. Definitely would not recommend anyone going here even if it’s a good deal. They even had working girls come in and out and had people smoking in elevators as well as homeless people living in the parking lot made you feel like your belongings in your car was not safe. So, please consider it when trying to find a good deal would even be worth it.
Stayed 2 nights in May 2024
Response from Front Desk Manager. on 12 May 2024
Dear Monika, we are so apologies for all the inconvenience you experienced.we will take your comment seriously and investigate for better stay for our guest.

2/10 Terrible

alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Manager. on 13 May 2024
Dear alex.Thank you for your feedback

2/10 Terrible

Aahanah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 11 May 2024
Dear Aahanah,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Marcelo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On Friday we first had an issue with having a confirmation number on hand and the hotel did not have a room for us until we arrived even after payment went through. The hotel said Expedia was a 3rd party company and we had to confirm with them because they could not find our confirmation number on their end. Upon finally being placed into a non smoking room, the smell of smoke was extremely over powering in the room. We looked through the room to see if everything was clean and safe, there was hair in our bed between the blankets. On Saturday my wife and I went out for the day and came back to our room key not working and we were locked out of our room. We had to get a replacement key but didn’t get any explanation as to why our key wasn’t working anymore. We will not be staying at this property in the future.
Stayed 2 nights in May 2024
Response from Hotel Manager on 6 May 2024
Dear Marcelo,We have taken note of your comments for further investigation by our concerned team. Please accept our sincere apologies for any inconvenience caused.Sincerely, Hotel Manager

8/10 Good

Janis

Travelled with family
The first night was quite noisy. Second night OK.
Stayed 2 nights in May 2024
Response from Front Desk Manager. on 5 May 2024
Dear janis,thank you for your feedback

6/10 Okay

Shawna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is under new ownership and they are improving in leaps and bounds. Doing their best to update everything as they can. My only complaint is that there was a dog down the hall from us that was very noisy the night we were there.
Stayed 1 night in May 2024
Response from Hotel Manager on 5 May 2024
Dear Shawna,Thank you for your feedback. We're pleased to hear that you've noticed the improvements we're making under new ownership. We apologize for the inconvenience caused by the noisy dog during your stay. We'll address this issue to ensure a more peaceful experience for all our guests. We appreciate your understanding and hope to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Cameron

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Suite with jetted tub is perfect. Plenty of space. My only complaint would be the staff. Over the phone I literally had to clarify 3 times that I was asking a question not making a request, almost costing me a 50$ fee and when I went to take my luggage out I found my keycard was deactivated almost an hour before checkout time. For the price would definitely stay again but certainly not for any more
Stayed 1 night in May 2024
Response from Front Desk Manager. on 4 May 2024
Dear Cameron, thank you for your review, and also sorry for the staff. Again we apologize for our staff.sincerely,Hotel manager

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
This was not a good experience on any level. Hotel is very dirty. Rooms are rundown. Noisy all the time. Shady peoples always surround the hotel. Just not good.
Stayed 1 night in May 2024
Response from Front Desk Manager. on 2 May 2024
Sorry, John we deeply apologize for your disappointing experience during your stay. We want you to know that we take your comment seriously and will take care of the issue you mentioned.

2/10 Terrible

Oktay

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and safe check in the process take one hour they give me a room under construction it’s not good for animal
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Oktay,We apologize for the inconvenience and disappointment you experienced during your stay. Providing a clean and comfortable environment is a top priority for us, and we regret falling short of your expectations in this regard. Additionally, we understand the importance of a smooth and efficient check-in process and will address the delays you encountered with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Lorena

Liked: Staff & service
Smelled very unsanitary, like urine especially the elevator.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear Lorena,We sincerely apologize for the unpleasant odor you encountered during your stay, particularly in the elevator. Maintaining a clean and welcoming environment is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure that cleanliness standards are upheld throughout the property. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Sam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
If you don’t mind the smell of smoke on the none smoking zone, homeless people hanging around your car and asking for money when you walk outside this is the place for you. I stayed in room 219 had to deal with the bleach smell from the pool downstairs. The ceiling in the room had mold growing on it. Explained my disgust to the front counter staff but he is so warned out by the less then ideal tenants that he didn’t care.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 Apr 2024
Dear Sam,We apologize for the numerous issues you encountered during your stay. Your experience does not meet our standards of cleanliness and guest satisfaction, and we deeply regret any discomfort caused. We take your feedback seriously and will address the concerns raised regarding the smell of smoke, the presence of homeless individuals, the bleach smell from the pool, and mold on the ceiling. Our team will work diligently to ensure improvements are made to provide a more pleasant stay for our guests. Sincerely, Hotel Manager

2/10 Terrible

Katie

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested accommodations for myself and two dogs. I checked in and went to my room, later returning with my dogs to go to the room for the night. I took them outside later in the evening and the front desk clerk told me I hadn’t told her about the dogs and said I owed $30/pet/night in addition to the $214 and deposit I already paid and that I’d need to move rooms. I said I needed to go remove my stuff from the room and she told me I couldn’t enter. I repeated that I needed to get my stuff and I don’t want to move rooms, I would like a refund since I didn’t agree to the extra charges and they should’ve been up front at the beginning since I had already notified about my dogs. She said that was fine but I needed to call Expedia for my refund since that’s how I booked the room. I contacted Expedia and they told me the front desk lady denied my refund because I had already checked out. (I DID NOT check out) Expedia is also denying involvement. This place had rats outside, a man attempting to cut his wrist with cardboard sawing at his skin, and it had stains all over the curtains, walls, and carpet. There was a strong cigarette and cleaning product smell throughout the whole place. Only one exit was available into or out of the hotel which I found very uncomfortable. I would only recommend this place if you’re trying to do some sketchy stuff. Nothing good will come of this place. Even without this terrible experience, the hotel is gross and located by the freeway/gas station.
Stayed 2 nights in Mar 2024
Response from Front Desk Manager. on 29 Mar 2024
Dear Katie, We're extremely concerned to hear about the conditions you described during your stay. Your safety and well-being are our top priorities, and we are sorry that we failed to provide you with a comfortable experience. We take your feedback seriously and will investigate these issues thoroughly to ensure the necessary improvements are made. We apologize again for any inconvenience and distress you experienced and appreciate you bringing these matters to our attention.To further show our deepest apologies and gratitude. we will do everything to fix that issue.This is not the level of service we aim to provide. Your comfort and satisfaction are important, and we hope to provide a smoother experience on your next visit. Safe travels!. We will reinforce our training and quality control measures to prevent such oversights from occurring again.We appreciate your patience and understanding, and we would like to assure you that your feedback has been taken seriously. We value your business and hope that you will give us another opportunity to provide you with the exceptional service that we strive for.If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to our management team directly. We are committed to making things right for you.Thank you once again for bringing these matters to our attention, and we hope to have the chance to welcome you back in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Matthew,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Love the rooms with the hotvtub
Stayed 1 night in Mar 2024
Response from Front Desk Manager. on 10 Mar 2024
Dear Christopher, Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 5-star rating. Please visit us again soon.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, amenities
Was some homeless people on the area
Stayed 1 night in Feb 2024
Response from Front Desk Manager. on 9 Mar 2024
Dear Pablo, Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon. We will take care for those homeless people for the next time, thanks for letting us know about them.

6/10 Okay

Brandy

Idk
Stayed 1 night in Mar 2024
Response from Front Desk Manager. on 5 Mar 2024
Dear Brandy, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.

2/10 Terrible

Turena, auburn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room that i booked was unavailable. They took my drivers license and never returned it to me. Very rude staff.
Stayed 1 night in Feb 2024
Response from Front Desk Manager. on 26 Feb 2024
Dear Turena, We are very sorry to hear that you did not have a great experience in our hotel, Our mission is to provide excellent guest experiences, So we are sorry to have let you down. We have taken your feedback on board, and we still strive to make improvements accordingly. Your ID was found in the room while housekeeping clean your room, they submitted it to the front desk from where you were able to collect it.

2/10 Terrible

kerri

Staff was good. Hotel was dirty and worn out. Windows broken. Curtains holes in and filthy
Stayed 1 night in Feb 2024
Response from Front Desk Manager. on 24 Feb 2024
Dear Kerri, we are very sorry to hear that you did not have a great experience in our hotel, Our mission is to provide excellent guest experiences, So we are sorry to have let you down. We have taken your feedback on board, and we still strive to make improvements accordingly.

2/10 Terrible

Ramone

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't stay in the room that night cause of ants in rouches in I would like my refund
Stayed 1 night in Feb 2024
Response from Front Desk Manager. on 24 Feb 2024
Dear Ramone, we are sorry to hear that you had inconsistent experiences with our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Kind regards, the team at Red Lion Inn and Suits in Kent.

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never book here again, everyone in general had bad customer service skills. They were all rude, & helpless. Our tv never worked during our stay no one helped they wouldn’t even pick up the phone, Pool was closed and the lady at the front desk laughed when she told us the pool was closed after she saw the excitement on my niece. Rooms We’re bad.
Stayed 1 night in Feb 2024
Response from Front Desk Manager. on 24 Feb 2024
Dear Joanna, we are sorry to hear that you had inconsistent experiences with our hotel. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Kind regards, the team at Red Lion Inn and Suits in Kent.

2/10 Terrible

Tanna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Front Desk Manager. on 21 Feb 2024
We are deeply sorry that your experience did not live up to your expectations. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and hope that in the future you will give us another opportunity to provide you with a more satisfactory experience.Sincerely,hotel manager

6/10 Okay

Chan

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not kind. Room was not cozy.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear Chan,We apologize for the lack of kindness from our staff and for the room not meeting your expectations of coziness. Providing excellent service and comfortable accommodations is important to us, and we regret any disappointment you experienced. Your feedback will be addressed with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Loni

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Full of Rats and the staff is absolute garbage besides the guy on overnight shift
Stayed 1 night in Jan 2024
Response from Hotel Manager on 10 Feb 2024
Dear Loni,We're deeply sorry to hear about your experience and the issues you encountered during your stay. The presence of pests and poor service are unacceptable, and we apologize for any discomfort or inconvenience caused. However, please note that we have a vigorous pest control program and make sure that there are no pests in our rooms. Rest assured, we take your feedback seriously and will address these concerns immediately to ensure a more pleasant experience for our guests.Sincerely, Hotel Manager

4/10 Poor

John

Travelled with partner
Disliked: Property conditions & facilities
There was a leak in the ceiling above the wash basinthat dripped on your headand the peiple above us were stomping onthe floor until about 10-:30
Stayed 1 night in Feb 2024
Response from Hotel Manager on 6 Feb 2024
Dear John,We apologize for the discomfort caused by the leak in the ceiling and the noise disturbance from the guests above you. Your comfort is important to us, and we regret any inconvenience these issues caused during your stay. We will address these concerns promptly with our maintenance and management teams to ensure they are resolved. Sincerely, Hotel Manager

4/10 Poor

KAELEIGH

Disliked: Cleanliness
There were baby ants in the bathroom, tons of unsavory characters in the parking lot all hours of the night, knocking on doors at 5am for 10 minutes at a time
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 5 Feb 2024
Dear Guest,Thank you for the review. We sincerely apologize for the issues you experienced with baby ants in the bathroom and unsavory characters in the parking lot. We have taken your concerns seriously and have already taken steps to address these issues. We guarantee that you'll like your next experience. I hope that you will visit us again.Sincerely,Hotel Manager.

6/10 Okay

Rachel

Stayed 5 nights in Oct 2023
Response from Hotel Manager on 6 Feb 2024
Dear Rachel, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Furniture still dusty.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 31 Jan 2024
Dear Ana,Thank you for your perfect rating, but we're sorry to hear about the dust on the furniture. Your feedback is valuable, and we'll ensure thorough cleaning to maintain our standards. We appreciate your understanding and hope to provide an even better experience next time.Sincerely, Hotel Manager

6/10 Okay

Shawna

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Seems to be under new ownership and they're trying their best. I appreciate their efforts, rooms are clean, staff is friendly and there's a limited breakfast
Stayed 1 night in Jan 2024
Response from Front Desk Manager. on 28 Jan 2024
Dear Shwana, Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 5-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.

2/10 Terrible

Avelino

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Desk Manager. on 28 Jan 2024
Dear Avelino, Thank you for your stay. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Crumbs in the bed, dirt on the floor, furniture not cleaned off. Floors throughout the building were filthy and sticky. We did not feel safe moving around the building. Bad experience. We actually asked for our money back and went somewhere else.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Jan 2024
Dear Guest,We sincerely apologize for the cleanliness and safety issues you encountered during your stay. This is not the level of service we strive to provide, and we understand your decision to seek accommodation elsewhere. We take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure improvements are made. We hope you will consider giving us another chance in the future to provide you with a better experience. Your comfort and satisfaction are important to us, and we regret that we fell short on this occasion.Sincerely, Hotel Manager

2/10 Terrible

Victoria

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know where to get started other than this place OVER CHARGED MY CARD!! They kept arguing with me that they did not over charge me EVEN THOUGH I SHOWED THEM MY BANK STATEMENT RIGHT AFTER I PURCHASED!!!! They would not refund or extend me stay. THE ROOMS WERE MOLDY!! THE BREAKFAST WAS ATTACKED BY TWEAKERS SO I HAD NOTHING LEFT TO EAT!! THE FRONT DESK LADY WAS BEYOND DISRESPECTFUL!! I AM PREGNANT AND HAD TO SLEPT IN A MOLDY COLD ROOM SINCE THEY WOULD NOT REFUND ME MY MONEY. I HAD TO SWITCH ROOMS DUE TO THE NO POWER IN THE FIRST ROOM!! THE CARPET AND WALLS HAD BODILY FLUIDS ALL OVER THEM!!!!!!!!! COPS WERE THERE ALL NIGHT AND MORNING DUE TO THEM FINDING DRUGS??!! DRUGS!!! IN THE PARKING LOT!! THIS PLACE IS A COMPLETE SCAM!! I WANT A REFUND AND THIS PLACE NEEDS TO GET HELP!
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Victoria,We deeply apologize for the unacceptable experience you had during your stay. Your concerns are taken seriously, and we are actively investigating each issue to address and rectify them immediately. Your feedback is invaluable, and we sincerely regret the inconveniences you faced. We will resolve this matter promptly and to your satisfaction. We appreciate your understanding and the opportunity to make amends.Sincerely, Hotel Manager

6/10 Okay

Nicole

Stayed 1 night in Jan 2024
Response from Front Desk Manager. on 22 Jan 2024
Dear Nicole, Ensuring our guests leave satisfied is our goal. However, we are disappointed to see that we may have fallen short of meeting your expectations. Should you wish to share details about how we can improve, we would be most grateful for them. Guest feedback allows us to see what matters most to our valued guests. Thank you, and we hope to welcome you back for a stay we know will impress you.

2/10 Terrible

Cayley

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager on 16 Jan 2024
Dear Cayley,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bed smelled of urine. Paid for an extra large suite for Christmas. No couch! No table a bench only. They comped another room for us. Still no couch, just a bench.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 15 Jan 2024
Dear David,We apologize for the unpleasant experiences you had during your stay, including the issues with the bed and the lack of expected amenities in the suite. This falls below our standards, and we appreciate your patience. We are actively working to address and rectify these issues to improve our services. We value your feedback and hope to have the chance to make it right in the future.Sincerely, Hotel Manager

2/10 Terrible

Marin

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old
Stayed 1 night in Jan 2024
Response from Front Desk Manager. on 11 Jan 2024
Dear Marin,We are very sorry to hear that you did not have a great experience in our hotel, Our mission is to provide excellent guest experiences, So we are sorry to have let you down. We have taken your feedback on board, and we still strive to make improvements accordingly.

4/10 Poor

David

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
lots of people at front of hotel smoking pot and screaming in the halls had a guy in parking lot roaming around cars which made me take everything out my truck wouldn’t recommend for families who have kids apparently for that’s what you get for 250 dollars in Seattle.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 8 Jan 2024
Dear David,We sincerely apologize for the disruptive and concerning experiences you had during your stay. This is not reflective of the safe and comfortable environment we strive to provide. Your feedback is invaluable, and we will address these issues promptly with our security and staff to ensure a more pleasant experience for our guests. We understand the importance of a family-friendly atmosphere and deeply regret any inconvenience caused. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future to provide you with a much-improved stay.Sincerely,Hotel Manager

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Manager on 8 Jan 2024
Dear Emily,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

ashley

Stayed 1 night in Dec 2023
Response from Hotel Manager on 8 Jan 2024
Dear Ashley,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

John

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Run down, dirty room. Sticky tops.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Jan 2024
Dear John, We are very sorry to hear that you did not have a great experience in our hotel, Our mission is to provide excellent guest experiences, So we are sorry to have let you down. We have taken your feedback on board, and we still strive to make improvements accordingly.

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are very clean with supportive staff
Stayed 1 night in Dec 2023
Response from Hotel Manager on 31 Dec 2023
Dear Teri,Thank you for the 5 out of 5 rating! We're delighted to hear that you found the hotel rooms very clean and appreciated the support from the staff. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager

4/10 Poor

Kathryn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was dirty! It smelled of weed the whole time! There were holes in the wall of our room, there were stickers on the ceiling. Ants on the floor and counters, we had to re activate our room keys daily at the same time! The floor in our room was sticky. It was honestly a complete disappointment. The only nice thing was the gas station next doo.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Kathryn,It is disappointing to learn that your accommodations left a bad impression on you. As a hotel or property, we never tolerate things like weed or any such things in our hotel or premises. Keeping our guests safe is our highest priority. A thorough investigation and strict action will be taken in this matter. We have already alerted the security and staff to be more proactive and to listen to and verify any claims if any suspicious activities occur around the premises, as we are against such things. Also, we have noted all the other issues you had during your stay and taken the necessary actions to resolve them. We appreciate your understanding and continued patronage.Sincerely,Hotel Manager

2/10 Terrible

Janie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 29 Dec 2023
Dear Janie,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

2/10 Terrible

Joseph

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 25 Dec 2023
Dear Joseph,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager