My plane was delayed. I called hotel numerous times, no answer. I finally got rental car, drove to hotel in dark of night. Called as I drove. Nobody answered just an automated system of choose this option if … etc. I never got a person! I got there and they are closed! The area is deserted, there are a few cars, including one on hubcaps only. There is no Red Roof Inn sign, just home suites. Very scary, alone in a dark parking lot that has chain link fence around the property. I called again. No answer! Sobbing I called Expedia, who suggested I wait in my car until morning to check in!! I was alone and afraid in a city I’d never been to. No, I couldn’t stay in my car. So I drove to the hospital parking lot in downtown Seattle where my sister was having major surgery in the morning. I felt a bit safer spending the night there in my car, at least there were security cameras! Needless to say very little sleep. I called in the morning. No answer. Expedia emailed me a denial saying no refund, even tho they never reached the hotel either! Money before people, this 72 yr old will never trust Expedia again. The hotel kept my $$, and Expedia kept there share, too. Never again, not this location OR any Expedia location, never.