2/10 Terrible
Lee Anne J.
2 Jul 2025
Cancelled 2 hours prior to check in
We booked this house 6 months in advance for the night before our cruise. We then added an additional night and they would not let us book through vrbo, they sent an email and we booked through email. I should have known better at this time. The name of the company was "Vacation Rental" so at the time I thought it was VRBO but when it didn't show up in the app I was concerned. This was the first red flag.At 2:00 on arrival day, after we made a stop by the house they called me on the phone and asked not to go through the vrbo app. They told me they had a better house to offer us (12 people). At this time I was furious, we are literally sitting in their driveway, with a car parked in it that wasn't ours. This led me to believe they double booked. This house was within walking distance of the port which is why we booked it in the first place. The "better" house they had for us was 45 minutes away. We had to rent a passenger van and spend a great deal of time, money and gas to get back and forth to the new location. Yes, I agreed to the new house only because we had 10 people and nowhere else to stay. If you want to keep your sanity do not book this house or "The Vacation Rental" management company. VRBO has been very reliable in the past, but lately I have known quite a few people that have had issues.
Lee Anne J.
Stayed 1 night in Jun 2025