Staff was friendly and amazing. However, my patience was tested with keys not working, three trips back to the front desk. Again, staff was great. Straw that broke the camels, blood stains on the mattress, sand all over the aofa bed, bathroom door didn't lock. I brought this to their attention, they are still recovering from Covid but I was disappointed. Traveling with 3 kids, sleeping on a crappy mattress definitely hurts my back at this age. I would still return because I know they will get it resolved in the future.