Hiking

Reviews of Hilton Scranton & Conference Center

3.5 out of 5
Hilton Scranton & Conference Center
100 Adams Ave, Scranton, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 547 out of 1003 reviews" "
Rating 8 - Good. 260 out of 1003 reviews" "
Rating 6 - Okay. 91 out of 1003 reviews" "
Rating 4 - Poor. 51 out of 1003 reviews" "
Rating 2 - Terrible. 54 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly non robotic staff that makes you feel at home and taken care of!
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K
Stayed 3 nights in Mar 2024

6/10 Okay

Tammy

Travelled with partner
Poor location. Rooms need updating. Air conditioning poor. $17.00 for parking. 🙁 Breakfast not included. ☹️ I will stay at Fairfield Marriott next time.
Stayed 1 night in Mar 2024

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before, great location in town, walking distance to many great restaurants. Didnt realize it was day of St Patty's day parade in Scranton so hotel bar was packed and celebrating! Not ideal with 2 teens in tow, but not a major issue. Only real complaint was no towels in bathroom, except used one left on floor. Again, pretty minor and easily fixed.
Stayed 1 night in Mar 2024
Response from Kelsi on 15 Mar 2024
We appreciate your feedback and look forward to seeing you again in the future!

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Wallpaper was peeling off the walls and had many stains. When I took a shower in the morning the soap/bodywash dispenser in the shower was empty so I had no soap. Around 10 am I was woken up by someone knocking on my door even though I had the Privacy Please sign hanging on the door handle. Since the person knocked numerous times and wasn’t leaving I had to get up and answer the door. It was Houskeeping asking if I needed them to clean my room. I said I am checking out at noon. They asked if I needed anything. I was quite annoyed.
Stayed 1 night in Mar 2024
Response from Kelsi on 15 Mar 2024
We appreciate your feedback and hope to be seeing you again in the future!

8/10 Good

Joanna

Bathroom was not very clean. Toilette, floor, no hand soap available at the sink.
Stayed 2 nights in Feb 2024
Response from Kelsi on 15 Mar 2024
We appreciate your feedback and look forward to seeing you again in the future!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for just one night. The room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Kelsi on 15 Mar 2024
We appreciate your feedback and look forward to seeing you again in the future!

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Second time staying here great stay like last time
Stayed 1 night in Feb 2024
Response from Tyler - Front Office Supervisor on 27 Feb 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

10/10 Excellent

MARIYA

Liked: Cleanliness, staff & service, property conditions & facilities
It's close to everything, clean and comfortable. Very good for family stays.
Stayed 3 nights in Dec 2023
Response from Tyler - Front Office Supervisor on 27 Feb 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

10/10 Excellent

Samantha

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had water damage from ceiling which had questionable mold issues. Shower knob for shower head was loose and not functional. Very disappointed for a Hilton.
Stayed 1 night in Feb 2024
Response from Tyler - Front Office Supervisor on 27 Feb 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, Mahogani was extremely helpful and also maintenance was also great. Great experience!
Stayed 2 nights in Feb 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

4/10 Poor

Kathy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The swimming pool was closed and the hot tub not working. So disappointed after a busy travel day.
Stayed 1 night in Jan 2024
Response from Tyler - Front Office Supervisor on 30 Jan 2024
I'm very sorry for the inconvenience that the pool/spa maintenance had on your recent stay with us. I truly hope that you will choose to stay with us again in the future, so that we can provide you with a quality stay, and you can experience all of the amenities that our property has to offer.

10/10 Excellent

Karenanne

Liked: Cleanliness, staff & service, property conditions & facilities
Always a favorite when visiting University of Scranton student.
Stayed 1 night in Jan 2024
Response from Tyler - Front Office Supervisor on 30 Jan 2024
We're very pleased to hear that you enjoyed your recent stay with us, and eagerly await your next visit!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Clean rooms and property and the staff was friendly and helpful!
Stayed 1 night in Dec 2023
Response from Tyler - Front Office Supervisor on 30 Jan 2024
We're very happy to hear that you enjoyed our stay, and your interactions with members of our team! Thanks for taking the time to share details of your experience with us!

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and wonderful area
Stayed 1 night in Jan 2024
Response from Tyler - Front Office Supervisor on 30 Jan 2024
Very happy to hear that everything was to your liking! Thanks for taking the time to share your experience with us!

4/10 Poor

TJ

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My food was wrong when I ordered at the bar I had no lights that worked in my room the bed was really comfortable and the front desk was really helpful I just think the people working at the bar need a little more training I told them twice I didn’t order the brisket sandwich and still got was given it
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback we will share this with the staff to ensure this does not happen in the future. We hope you choose to stay with us again in the future.

10/10 Excellent

Karin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Mary Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton in Scranton is always a good place to stay. Nice staff and easy location to the university.
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Robert

Travelled with group
Liked: Amenities
Front desk staff was excellent
Stayed 2 nights in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

8/10 Good

Emily

Stayed 1 night in Jan 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Amber, Exeter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Stephanie

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

4/10 Poor

Kara

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Mitchell

Stayed 1 night in Jan 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Therese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Price was reasonable… actually a lot less than I would have expected . Breakfast buffet was yummy and our chef Carl very knowledgeable of area ( best of luck with your future plans !). Even ate dinner here at the bar… food until 11 pm ! We will be returning in the spring.
Stayed 2 nights in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Carl the chef at breakfast was incredibly welcoming and the omelette was great!
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

8/10 Good

Ann Marie

Liked: Cleanliness, staff & service
Convenient location. But I reserved a deluxe king room and definitely did not get one. Hotel overbooked and we had wedding party staying there. Rooms all messed up
Stayed 1 night in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback we will share this with the staff to ensure this does not happen in the future. We hope you choose to stay with us again in the future.

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Clean and friendly.
Stayed 1 night in Dec 2023
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

8/10 Good

john

A little bit worn .
Stayed 1 night in Dec 2023
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Ken

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our first stay at this hotel during Christmas. The staff was great, the room was spacious, clean and relatively quite although the doors slam loudly and need bumpers to dampen the noise. There was a dog barking one morning in the adjacent room and somewhere else nearby which ended after we alerted the front desk. We enjoyed the Christmas cookies left for us Christmas morning, the service and food in the restaurant was good. One thing I would like to point out is that some guests who work physical jobs take the advertising of a hot tub seriously when we see it. It is not just a place to hang out but an opportunity for some physical therapy during our holiday. If you advertise it, have it working or take it off the list of amenities! I might have chosen another hotel with a hot tub had I known yours was broken. Also, get more luggage carts to compensate for the rude people who think they own them. Otherwise, thanks for the well kept facility!
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

6/10 Okay

Willie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Below average Hilton at best. Staffing would have my vote for the only above average rating. Its about to be 2024!! very antiquated rooms with no usb ports, 2002 electronics and interior.
Stayed 2 nights in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

2/10 Terrible

Paola

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroon had fungus in the walls.
Stayed 2 nights in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback we will share this with the staff to ensure this gets fixed. We hope you choose to stay with us again in the future.

4/10 Poor

Franklin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Overall my stay at the hotel was a bit unsetttling to say the least. Upon walking up to my suite, I noticed the door had been propped wide open with a large pile of visibly dirty towels. As I entered the room, I first notified the ceiling was peeling due to water damage and then I went to turn on a light and realized it had been unplugged from the wall. My second attempt to turn on a light, it started blinking uncontrollably. At this point I called the front desk and notified them of what transpired. Their response was to move the towels from the door and they will have the cleaning staff come remove them. This is when I noticed the towels that had been piled up by the door were covered in a dirty yellow substance giving off a severely foul odor. After discussing all issues in person with the manager at the front desk, he offered to either comp me breakfast or dinner for the inconvenience and noted due to me booking the reservation via Expedia and not with the hotel directly, he was unable to do anything further. Given all of that, I may add that I travel for work 3 weeks per month and stay in hotels daily. For this type of scenario to transpire is completely unacceptable and utterly offensive as a paying guest. If the circumstances had been different and I didn’t just arrive completely exhausted due to driving 6 hours and the gentleman / manager at the front desk wasn’t so polite, I would have walked right out and booked another hotel instantly.
Stayed 1 night in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback we will share this with the staff to ensure this does not happen in the future. We hope you choose to stay with us again in the future.

6/10 Okay

Alessandro

Stayed 2 nights in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Guy

Stayed 1 night in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

4/10 Poor

Candy

Travelled with partner
Disliked: Property conditions & facilities
It was pretty old and could use some updating. There was mold on our shower curtain and our toilet was clogged when we checked in. Fine for a night but I wouldn’t have wanted to stay longer.
Stayed 1 night in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback we will share this with the staff to ensure these items are fixed. We hope you choose to stay with us again in the future.

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at the Hilton when in town to visit family. The rooms are clean, beds comfortable, and the staff pleasant. Nice in and out parking for the convenient ramp next door. The breakfast needs work. On the weekend everything is advertised as opening at 6:30 daily but we were told to come back at 7am. We did..:they still didn’t have their act together so we went elsewhere for breakfast.
Stayed 2 nights in Dec 2023
Response from Hilton Scranton on 15 Dec 2023
Thank you so much for choosing Hilton Scranton, we value your business and look forward to your future stay. We highly enjoy the feedback from your stay. We hope you have a wonderful holiday season.

10/10 Excellent

WILLIAM

Stayed 1 night in Dec 2023
Response from Hilton Scranton on 15 Dec 2023
Thank you so much for choosing Hilton Scranton, we value your business and look forward to your future stay. We highly enjoy the feedback from your stay. We hope you have a wonderful holiday season.

10/10 Excellent

Spencer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Scranton on 15 Dec 2023
Thank you so much for choosing Hilton Scranton, we value your business and look forward to your future stay. We highly enjoy the feedback from your stay. We hope you have a wonderful holiday season.

10/10 Excellent

Cole

Stayed 1 night in Dec 2023
Response from Hilton Scranton on 15 Dec 2023
Thank you so much for choosing Hilton Scranton, we value your business and look forward to your future stay. We highly enjoy the feedback from your stay. We hope you have a wonderful holiday season.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Ian J

Liked: Staff & service, property conditions & facilities, room comfort
Overall excellent
Everything was good but the switch on the bedside lamp on one side was broken. Breakfast was excellent especially the omelet. However bake goods were at breakfast were stale probably because we were there on Sunday.
Stayed 1 night in Dec 2023
Response from Hilton Scranton on 15 Dec 2023
Thank you so much for choosing Hilton Scranton, we value your business and look forward to your future stay. We highly enjoy the feedback from your stay. We hope you have a wonderful holiday season.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Scranton on 15 Dec 2023
Thank you so much for choosing Hilton Scranton, we value your business and look forward to your future stay. We highly enjoy the feedback from your stay. We hope you have a wonderful holiday season.