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Reviews of Hampton Inn Suites Scottsboro

2.5 out of 5
Hampton Inn Suites Scottsboro
24747 John T Reid Pkwy, Scottsboro, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 349 out of 500 reviews" "
Rating 8 - Good. 113 out of 500 reviews" "
Rating 6 - Okay. 21 out of 500 reviews" "
Rating 4 - Poor. 7 out of 500 reviews" "
Rating 2 - Terrible. 10 out of 500 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, extremely friendly and professional staff. 10/10 recommend.
Stayed 1 night in May 2024
Response from Debra on 14 May 2024
Thank you for taking time out of your day to let us know you enjoyed your stay. We hope to see you again soon.Have a great week

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Debra on 14 May 2024
Thank you for taking time out of your day to let us know you enjoyed your stay. We hope to see you again soon.Have a great week

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well and staff were very helpful and kind.
Stayed 1 night in Apr 2024
Response from Debra on 14 May 2024
Thank you for taking time out of your day to let us know you enjoyed your stay. We hope to see you again soon.Have a great week

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Stayed 1 night in Apr 2024
Response from Debra on 14 May 2024
Thank you for taking time out of your day to let us know you enjoyed your stay. We hope to see you again soon.Have a great week

10/10 Excellent

RM

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Quiet and had a good sleep after a long drive. Jeanne at the front desk was professional and welcoming.
Response from Debra on 26 Mar 2024
Thank you for letting me know you enjoyed your stay with us. I will let Jeanne know she did a great job. We hope to see you again

10/10 Excellent

Dana M.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptionally polite and accommodating.
Stayed 1 night in Mar 2024
Response from Debra on 25 Mar 2024
DanaThank you for taking the time to let us know youenjoyed your stay.We hope to see you again soon.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find entrance to property
Stayed 1 night in Mar 2024
Response from Debra on 25 Mar 2024
Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

roy, North Hollywood

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to the red roof that we checked out of that was such a horrible experience we felt like we were at the Ritz Carlton. If you stay in Scottsboro, definitely stay at the Hampton Inn.
Stayed 1 night in Mar 2024
Response from Debra on 25 Mar 2024
Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Debra on 25 Mar 2024
Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

Leslie

Just…an … ok… stay
The first room we checked in smelled like smoke. So, she kindly moved us to a different room with two double beds. The pillows need to be changed out. The pillowcases smell bad, and the inside pillow covering has turned a weird yellow color. Needs updating. And the hotel itself just needs some air freshening and extra TLC & cleaning… bed was OK but, probably my least favorite Hampton I’ve ever stayed in. Breakfast was good. (except coffee was weak)
Stayed 2 nights in Feb 2024
Response from Debra on 25 Mar 2024
Ms. Leslie,Please accept our apology for the smoke smell wehave always been Non-Smoking hotel, The yellow pillow protectors are on Feather pillows and white onfoam pillows so if anyone has a allergy to either wetake the ones out during their stay and no one accidently puts the wrong ones in. We have 2 feather and 2 foam on every bed in the hotel.I am sorry they did not let you know why they were different colors.We hope to see you again if you are in the Scottsboro area.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Wonderful. Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Debra on 25 Mar 2024
Mr. Daniel,Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Debra on 25 Mar 2024
MR. Harold,Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

George

Stayed 1 night in Feb 2024
Response from Debra on 25 Mar 2024
Thank you for letting us know you enjoyed your stay.We look forward to seeing you again.

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from Debra on 25 Mar 2024
Thank you for letting me know you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting into the property is awful. No sign on the frontage road indicating where to turn. Parking is also awful

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

James

Stayed 1 night in Jan 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short trip
Very clean and quiet. Great service. The breakfast and coffee could be better.
Stayed 1 night in Dec 2023

10/10 Excellent

steve

Stayed 1 night in Nov 2023

6/10 Okay

Valerie, Cordova

Liked: Staff & service, amenities, property conditions & facilities
The common areas, lobby, and hotel corridors were immaculately kept. The parking lot was well lit. Bed linens and towels were Hilton brand standard and clean. Unfortunately, the carpet in guest room needed to be cleaned, the refrigerator needed to be defrosted, the paint on the toilet seat was flaking off and there was no alarm clock in the room.
Stayed 2 nights in Nov 2023

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff for this property were very friendly and eager to assist. The hotel entrance was a little difficult to locate due to no signage indicating the entrance.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeff, altamont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to find the hotel Other than that it was grest
Stayed 1 night in Nov 2023

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find entrance to property. Need better signage to drive in.
Stayed 1 night in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Nick

Stayed 1 night in Oct 2023

10/10 Excellent

john

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Adriane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need is closeby like Walmart, restaurants, thrift shops and the like and property is clean and well maintained . Pool was excellent also.
Stayed 2 nights in Aug 2023

8/10 Good

Vincent

Stayed 2 nights in Aug 2023

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliness and cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly. The place was very clean and well maintained.
Stayed 1 night in Jul 2023

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet very clean. No issues would stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Karen, Maryville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for my nephew’s wedding
Stayed 1 night in Jun 2023

10/10 Excellent

shellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. Walking distance to walmart. Finding the entrance to get there was a little tricky my GPS was sending me to go behind home depot, but its actually the road next to home depot. It looks like a dead end road but you have to turn left.
Stayed 1 night in Jun 2023

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk woman with straight brown hair 6/3/23 was PHENOMENAL. Super friendly & helpful. The pool is gorgeous & rooms very clean. Only complaint is the signage finding the hotel. A bit off the road & a little confusing.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Our trip was just a “weekend away.” The hotel was excellent in every way!
Stayed 1 night in May 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay there again.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our family had an amazing time at this hotel. Would stay again. Very clean and breakfast was great.
Stayed 3 nights in May 2023

10/10 Excellent

Erik

Stayed 1 night in Apr 2023
Response from Ava Smith on 23 May 2023
Dear Erik,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.

2/10 Terrible

Roger

Travelled with group
Trip ruined by this hotel
The people were rude. The room was dirty and they didn’t provide any maid service without a 24 hour notice. Dont let the name fool you. I’ve stayed in many Hilton owned hotels including this Hampton inn in Scottsboro Alabama for fishing trips. I won’t stay there or any of them again.
Stayed 2 nights in Mar 2023
Response from Debra on 14 May 2024
Good afternoon Mr. Roger,I am sorry to hear that you didn't enjoy your stay with usthis is not what we strive for, if you can let us know whathappened I will be happy to look into this for you.Hilton directive is service every other day unless yourequest daily service which we are happy to do.We are concerned anytime our guest do not enjoy theirstay.I look forward to hearing from you.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly.
Stayed 1 night in Mar 2023
Response from Ava Smith on 27 Mar 2023
Dear Scott,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Ava Smith on 27 Mar 2023
Dear Shawn,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, safe
Stayed 2 nights in Feb 2023
Response from Ava Smith on 21 Feb 2023
Dear Kim,We thank you for taking the time to share your positive feedback. We are pleased to see the 5-star rating which we always strive for. We are committed to offer our guests top-notch service and the highest levels of comfort. We are delighted that we were able to meet your needs. These remarks are what we value the most and we are pleased to have left a lasting impression on you. We appreciate your patronage and look forward to hosting you back again here soon.Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ava Smith on 21 Feb 2023
Dear Belinda,Thank you for choosing to stay with us and for taking the time to give us a positive rating. Providing every guest with an excellent guest experience is our top most goal, and it's great to see that we were successful in doing so for you. Thanks once again for your valuable feedback and we look forward to you visiting us again soon. Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Irvin, Big Canoe

Stayed 1 night in Jan 2023
Response from Ava Smith on 13 Mar 2023
Dear Irvin,Thank you for taking the time to leave a positive rating of our hotel. Our goal is to exceed our guests' expectations with top-notch service and clean & comfortable rooms and thank you for validating that we are accomplishing that goal. We look forward to you visiting us again soon. Regards, Ava Smith,Guest Relations Manager.

6/10 Okay

Dianna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Good breakfast, staff very good, facility clean and up to date. Mattress was awful.
Response from Ava Smith on 20 Jan 2023
Dear Dianna,Thank you for taking the time to share your review. We are delighted to know that you liked the breakfast services offered and we hope that you enjoyed your overall stay with us. We are committed to providing you with an excellent guest experience. Your feedback regarding your concerns will not go unnoticed and we will absolutely share them with the respective areas for further review and action for service improvements. We thank you for choosing to stay with us and we hope to see you again soon.Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Krista, Loveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience. Nice, clean, convenient property and friendly staff.
Response from Ava Smith on 6 Jan 2023
Dear Krista,It's wonderful to know that our clean and comfortable accommodations, amenities and services provided left a lasting impression on you. We truly appreciate you taking the time to share your thoughts with us. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations and we are happy that we could do so for you. Once again, thanks for your feedback and we look forward to hosting you again soon.Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

Devon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place and way better than the red roof in 👍
Stayed 1 night in Dec 2022
Response from Ava Smith on 6 Jan 2023
Dear Devon,We thank you for taking the time to share your positive feedback. We are pleased to see the 5-star rating which we always strive for. We are committed to offer our guests top-notch service and the highest levels of comfort. We are delighted that we were able to meet your needs. These remarks are what we value the most and we are pleased to have left a lasting impression on you. We appreciate your patronage and look forward to hosting you back again here soon.Regards,Ava Smith,Guest Relations Manager.

10/10 Excellent

stephanie

Stayed 4 nights in Dec 2022