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"Had challenges getting into the building in the evening as the instructions were difficult to get into the building itself. Out of hours support outside of the building wasn't clear until we got into the block. It also wasn't clear you can park the car in the car park and go up in the lift with your digital room key. The biggest issue was when we got into the room the air conditioning wasn't effective and was too hot to stay in. Things to note: We visited during a heatwave, so the place maybe fine in winter. Residents in the block confirmed the excessive temperature was the norm however. The information on connecting to the WiFi was also incorrect and there was no information or help guide in the rooms (something id highly recommend once the temperature of the rooms and communal areas is rectified). Once these issues are sorted the apartment is furnished to a very nice standard."

"Fan provided (no AC) which was harmful in a heat wave in Switzerland. "

"Very nice and located close to train."

"Great "

"A Family Paradise and Culinary Delight: Our Most Satisfied Stay at CHÄRNSMATT! Our recent stay at CHÄRNSMATT Gasthof & Spielparadies in Rothenburg was nothing short of exceptional and easily one of the most satisfying hotel experiences we've ever had, especially as a family. This isn't just a place to sleep; it's a complete destination that truly understands hospitality and creates joy for all ages. From the moment we arrived, the warm and genuinely friendly staff made us feel incredibly welcome. Check-in was smooth, and they were always on hand with a smile, ready to assist with any request, making us feel valued guests rather than just another booking. The atmosphere throughout the Gasthof is one of comfort and genuine care. For families with small kids, the "Spielparadies" (play paradise) would be an absolute game-changer. The extensive outdoor playground, with its unique and beloved Liliput Railway are surely amazing . The indoor play area is also a fantastic bonus, ensuring fun even on a rainy day. This focus on family-friendly amenities truly sets CHÄRNSMATT apart. Beyond the incredible play facilities, the culinary experience was a highlight. The breakfast was one of the best in our entire Europe trip. Especially a lady staff with a very beautiful smile, greeted us with a genuine, warm smile and a cheerful "Good morning!" that instantly brightened our day. Her energy was infectious, and she created such a welcoming and positive atmosphere in the breakfast area. "

"Great time, but short stay. Staff were incredibly pleasant and very helpful."

"This was a top class property. The room and all facilities were modern, clean, and in perfect working order. The location is amazing - a short walk to the lake, a great walk around the lake, and a fantastic castle/museum just down the road. The only issues we had were: There was no Enlish version for the self-check-in process, so there was a bit of guesswork. This made finding our room a matter of checking all the doors with the access card. The email with the room number only arrived sometime AFTER we found the room. The pillows were far too soft - they did not support my head. And the coffee machine in the lobby did not work. However, I would stay there again - Great location and amenities."

"The front desk man was helpful, I parked outside of the hotel, close to the train station 7pm-8am is free. It’s about 400m walk if I am right. Coffee vending machines on the ground floor or you can buy breakfast. "

"Restaurant staff were amazing! Hotel rooms are very hot & the beds very uncomfortable, but it’s one of the cheapest hotels you can find in Switzerland that isn't an hostel! Bathrooms are nice too for the place. Transportation is easy via bus that comes every 30 minutes. "