Exterior

Reviews of Staybridge Suites Savannah Historic District, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 866 out of 1391 reviews" "
Rating 8 - Good. 331 out of 1391 reviews" "
Rating 6 - Okay. 104 out of 1391 reviews" "
Rating 4 - Poor. 48 out of 1391 reviews" "
Rating 2 - Terrible. 42 out of 1391 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location. Very walkable to River St and easily accessible to shops and restaurants.
Stayed 2 nights in May 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome…and whomever made the grits, they were divine! Our only issue were the plantation blinds on the 1st floor room were not sufficient to drown out the landscape lights near the windows, but we worked it out. I don’t recall that it was on the hotel listing, but they had social hour Mon - Wed with free wine/beer. We almost missed it! Great hotel near everything!
Stayed 3 nights in May 2024

10/10 Excellent

Deborah, Cincinnati

Travelled with family
Great location! Close to the River Walk , shops and restaurants. Park your car and go. Friendly staff and clean and comfortable room. I would definitely stay here again.
Stayed 1 night in May 2024

8/10 Good

LUIS EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
Registration staff very good
Stayed 2 nights in May 2024

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Kitchenette was filthy! TV remote didn’t work and was also filthy. Maintenance brought new one up and it was more distrusting then the first one! Thank god we had Clorox with us. We cleaned a lot of areas with Clorox wipes and it was very obvious the place was not properly cleaned/ sanitized! Very disappointed!
Stayed 5 nights in Mar 2024
Response from Customer Service on 27 May 2024
David, thank you for sharing your concerns. It is unfortunate that you encountered cleanliness issues during your stay. The cleanliness and sanitation standards you described do not reflect the usual level of service. Your feedback has been noted to improve the experience for future guests.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Location is convenient to everything. Parked our car and walked everywhere Highly recommend. Very clean and nice breakfast
Stayed 2 nights in May 2024
Response from Customer Service on 24 May 2024
Elizabeth,Thank you for your wonderful feedback about Staybridge Suites Savannah Historic District. It is delightful to hear that you enjoyed our convenient location and found our property to be very clean and our breakfast delightful.We appreciate your recommendation and look forward to your next visit!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay. Convenient
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Thomas, the team at Staybridge Suites Savannah Historic District, an IHG Hotel, is thrilled to hear that you consistently have a great stay with us. We're pleased that our convenient location meets your needs. We're looking forward to welcoming you back.

6/10 Okay

melanie

Travelled with family
Liked: Property conditions & facilities
I would look for a hotel with a pool in May.
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Melanie, thank you for your feedback. It is understandable that a pool would be a valued amenity for a stay in May. We appreciate your input and hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice, really clean and the staff is awesome.
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Sophie, thank you for sharing your experience at Staybridge Suites Savannah Historic District. The team is delighted to know you enjoyed your room and found everything to be clean. Your kind words about our awesome team members are greatly appreciated. We look forward to welcoming you back!

8/10 Good

McCauley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, the room was clean and had all the amenities that you need. The complimentary breakfast was delicious and had more items than most hotel breakfast. The only downfall was the parking situation. I do understand it is in downtown Savannah but we were not able to take advantage of the hotel parking behind the building and could not fit in the paid parking garage (truck too big to fit under the clearance). We ended up parking on the street and paid a metered parking the next morning while we enjoyed our breakfast. We would stay here again!
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
McCauley, thank you for your positive feedback about Staybridge Suites Savannah Historic District. It's wonderful to hear that you found the room clean and well-equipped and enjoyed our complimentary breakfast. We appreciate your understanding regarding the downtown parking situation and are glad it didn't overshadow your stay. We look forward to welcoming you back!

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, across the street from stairs to River Walk. Social hour was very welcomed, can"t beat the price. Staff accommodating and friendly.
Stayed 3 nights in May 2024
Response from Customer Service on 17 May 2024
Eduardo, thank you for sharing your wonderful experience at Staybridge Suites Savannah Historic District. The team is delighted to know you enjoyed the excellent location and the welcoming social hour. We're pleased our colleagues could make your stay memorable. We're looking forward to your next visit!

10/10 Excellent

Kimary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room but being on street side one level up was noisy to sleep
Stayed 3 nights in May 2024
Response from Customer Service on 12 May 2024
Kimary, the Staybridge Suites Savannah Historic District team appreciates your high rating and feedback. We're glad to hear you enjoyed your room, although it's unfortunate that you found the street-level noise to be a disturbance. For a more peaceful environment, we could suggest a different room location in your next visit. We're eager to deliver an even more exceptional stay next time.

10/10 Excellent

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything has been amazing!!
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Morgan, it's great to hear that your experience at Staybridge Suites Savannah Historic District, an IHG Hotel, was amazing! We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Lise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historical building of the hotel very well maintain.
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Lise, we are delighted to hear that you appreciate the well-preserved character of the Staybridge Suites Savannah Historic District, an IHG Hotel. It's wonderful that our establishment's rich history contributed positively to your stay. Please come back soon for another memorable visit.

6/10 Okay

Brandon

Stayed 1 night in Apr 2024

10/10 Excellent

Clarine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and so helpful with information and directions! Facilities were very nice and comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
Clarine, it's delightful to hear that you had a fantastic experience at Staybridge Suites Savannah Historic District, an IHG Hotel. Our team members aim to provide excellent service and guide all our guests. We strive to uphold comfortable and pleasant facilities. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Larry

Stayed 1 night in Apr 2024
Response from Customer Service on 23 May 2024
Larry, thanks for the rating! The team at Staybridge Suites Savannah Historic District, an IHG Hotel, is thrilled to know you had a great experience. We look forward to your next visit!

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Staybridge! The room was very clean and the air conditioning worked really well which was definitely a plus in Savannah. The locations was perfect for walking around the city and we only had to use our car once the whole weekend. Parking was relatively easy but go ahead and plan on using the overflow parking deck on Lincoln behind the hotel.
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Lauren, it's great to hear you thoroughly enjoyed your time at Staybridge Suites Savannah Historic District, an IHG Hotel. We're glad to know our well-appointed rooms, efficient air conditioning, and prime location added value to your stay. Moreover, we appreciate your practical advice on parking logistics for future guests. We're looking forward to welcoming you back soon.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely enjoyable from the ease of check in to the quick check out. All staff with whom we came in contact was knowledge, helpful and friendly.
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Carol, it's heartening to hear that your experience at Staybridge Suites Savannah Historic District was smooth from check-in to checkout. It's wonderful that our team members were knowledgeable, helpful, and friendly throughout your stay. We strive to provide this level of service to all guests. We can't wait to welcome you back in the future.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine..
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
David, we're thrilled to hear your experience at Staybridge Suites Savannah Historic District, an IHG Hotel, met your expectations. We're always pleased when our guests leave with a good impression. We hope to welcome you again on your next visit to Savannah.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Corey, it's wonderful to hear that you had a delightful experience at Staybridge Suites Savannah Historic District, an IHG Hotel. We strive to make our guests' experiences memorable. We appreciate your positive feedback and hope to welcome you back in the future!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Lots of traffic at night. I prefer the inside rooms
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Brenda, thank you for sharing a great review. We're glad that you found the Staybridge Suites Savannah Historic District, an IHG Hotel, conveniently located. We understand your preference for inside rooms and will endeavour to accommodate such requests whenever possible. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

John C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
John C, it's wonderful to hear that you enjoyed your stay at Staybridge Suites Savannah Historic District. We appreciate you taking the time to rate us and hope to see you back again soon!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property outside and inside.
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
April, we're thrilled to hear you appreciated the exterior and interior aesthetics of Staybridge Suites Savannah Historic District, an IHG Hotel. It's our pleasure to provide such pleasing environments for our guests. We're looking forward to welcoming you back in the future.

10/10 Excellent

Mary, Clearwater

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Very convenient to everything.
Stayed 2 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Mary, we're thrilled to hear you enjoyed your stay at the Staybridge Suites Savannah Historic District. It's absolutely wonderful to know our location suited your needs perfectly. We hope you'll return whenever your travels bring you back to the area. Safe travels!

6/10 Okay

Amanda

Travelled with partner
Liked: Amenities
Hotel could use some updating. When we arrived there was no one at the front desk and had to wait a while for them to come back and get us checked in. Our room was ridiculously hot and we had a view of the parking lot. Overall just not a great experience.
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Apr 2024
Amanda, thank you for sharing your experiences. Updates are always something we consider, and your point is duly noted. We regret that checking-in took longer than expected and that your room's temperature didn't meet your comfort. All our guests should enjoy their stay and it seems we missed the mark. We will take your feedback into consideration and work on improvements. We hope for an opportunity to provide you with a better experience in the future.

10/10 Excellent

Willa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Willa, thank you for your high rating of Staybridge Suites Savannah Historic District, an IHG Hotel. We are glad to know you had a lovely stay with us. We would love to welcome you back during your next visit to Savannah.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nostalgic feel
Stayed 5 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Jeffrey, we're thrilled to hear that your stay at Staybridge Suites Savannah Historic District, an IHG Hotel, had such a charming impact on you. It's delightful to know our property's unique ambiance added value to your visit. Your support is much appreciated, and we hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Robert, it's fantastic to learn that you appreciated both the prime location and top-notch service at Staybridge Suites Savannah Historic District, an IHG Hotel. It's always our goal to elevate our guests' experiences. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean and well maintained. Only negative is the staff was not very friendly and housekeeping did not service our room during our 2 day stay.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Gretchen, it's pleasing to know that you enjoyed the convenient location and upkeep of Staybridge Suites Savannah Historic District. We're sorry to hear about the less-than-ideal experience with our team members and room service. We continuously strive to deliver better service and will take your feedback into account. We hope you will give us another opportunity to provide a more welcoming experience next time.

10/10 Excellent

Joshua, Fuquay Varina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awesome location to be able to walk to all things Downtown Savanna. Even on a busy Holiday weekend
Stayed 2 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Joshua, thank you for appreciating the prime location of Staybridge Suites Savannah Historic District, an IHG Hotel. We're thrilled you enjoyed exploring Downtown Savannah with ease, even during a bustling holiday weekend. Looking forward to welcoming you back for another outstanding stay.

2/10 Terrible

Jessica, Visalia

Travelled with family
Disliked: Property conditions & facilities
I literally cannot even say how upset we were. First, asked for a king room. Ended up in a room with two full sized beds. Ok we could live with that. Stuff happens. But when we pulled back the covers to go to sleep, one of the beds was soaking wet under the comforter and it was very obviously urine. A LOT of urine. The person at the front desk came and changed the sheets…great…but we still have a bed full of urine. Couldn’t move us to another room because they were full. But did they have the decency to offer us a discount or any form of compensation for the issue? Nope. Not a peep. Don’t stay here people. It’s pretty terrible.
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Jessica, we're genuinely sorry to hear about the issues you faced during your stay. It's deeply concerning that you found the bedding condition less than satisfactory, and even more so that you felt the issue wasn't resolved to the best of our abilities. Our team members strive to ensure the comfort of all our guests, and it saddens us to know that your experience fell short of this standard. Rest assured, we're dedicated to improving these matters for better guest satisfaction in the future.

4/10 Poor

Tamyka

Travelled with partner
Disliked: Amenities, property conditions & facilities
I have stayed at Staybridge at least 4 times over the last few years and now realize it has literally gone to the dogs. Its a dog hotel. I saw a dog altercation in the lobby and two of the three dogs pooped on the floor. The owners walked away and did not clean up poop. My husband almost stepped in it. Dogs barked all night the first night. unacceptable! The breakfast is unfit to be served. Next time we visit Savannah we will not stay at Staybridge Suites unfortunately.
Stayed 3 nights in Mar 2024
Response from Customer Service on 13 Apr 2024
Tamyka, it's disappointing to hear about the issues you experienced during your recent visit, especially regarding the presence of pets in common areas and the quality of breakfast. We aim to offer an enjoyable atmosphere for all our guests, and we regret falling short during your time with us. It's important to us that your stay is pleasant and we sincerely take your feedback on board. We hope you allow us a chance to provide a more satisfactory experience in the future.

10/10 Excellent

STEVEN

Stayed 4 nights in Feb 2024
Response from Customer Service on 6 Apr 2024
Steven, thank you for choosing Staybridge Suites Savannah Historic District, an IHG Hotel. It's wonderful to hear that you had an exceptional stay. Receiving high marks from our guests truly brightens our day. We eagerly anticipate your next visit.

10/10 Excellent

DeeDee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and helpful. Perfect location. Good price for value!
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
DeeDee, it's great to hear you found our team members at the Staybridge Suites Savannah Historic District to be kind and helpful. We're also delighted you appreciated our prime location and found our pricing to be of good value. We look forward to having you again for another excellent experience.

10/10 Excellent

Aileen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are great, very friendly and helpful. The location is our favorite too, very close to everything. Close to restaurants, river and shopping. Will definitely be coming back.
Stayed 5 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Aileen, we are delighted to learn that you had such a wonderful stay at Staybridge Suites Savannah Historic District. It's heartening to know that our friendly team members and prime location added value to your visit. Your eagerness to return is the highest compliment. We can't wait to welcome you back.

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, spacious rooms. Comfortable beds. Convenient walk to restaurants, trolly stops, and waterfront shops. Safe area and pretty quiet compared to the other part of Bay St. near townhall. Staff was very kind as well.
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Jenna, we're thrilled to hear you appreciated the spacious accommodations and comfortable beds at Staybridge Suites Savannah Historic District, an IHG Hotel. It's indeed a pleasure to know you found our location convenient and the surrounding area safe and relatively serene. We appreciate your kind words about our team members. We look forward to welcoming you during your next visit to Savannah.

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Pavel, it's wonderful to hear that you had a pleasant experience at Staybridge Suites Savannah Historic District, an IHG Hotel. We eagerly await the opportunity to serve you once again in the future!

10/10 Excellent

Sean M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!
Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Sean M, thank you so much for choosing to stay with us at Staybridge Suites Savannah Historic District. We're delighted to hear that you had an excellent experience! Our team continually strives to provide top-tier service for our valued guests. We look forward to welcoming you back on your next visit to the historic district.

4/10 Poor

Sunil

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
We were disappointed to find cockeroaches in the first floor room we were assigned. It took one and half hours to wait for another clean room. The cost of the stay was pricey and definitely did not live up to the advertised IHG Clean Policy. We were worried of the pest getting into our belongings. Rooms are outdated, you can see the age and areas that are not clean. Beds are not as comfortable. Very disappointing.
Stayed 5 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Sunil, it's disheartening to hear about the disappointments during your stay particularly with the room situation. We take pest control measures seriously to ensure our guests have a comfortable and worry-free stay. We regret any delay you may have experienced in receiving another room, which we aim to handle promptly. While we strive to meet higher standards of cleanliness, it appears we did not meet your expectations. We will take your feedback about the rooms being outdated and the beds not providing the desired comfort into practice to improve our offerings. Your comments help us better the guest experience and our management team is aware of your concerns. We hope we could have another opportunity to serve you in the future.

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY nice staff at the bar and check-in! They were great and very welcoming and friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Allison, thank you for choosing Staybridge Suites Savannah Historic District for your stay. We're thrilled to hear you found our team members at the bar and check-in to be welcoming and friendly. Your kind words mean the world to us. We hope to have the pleasure of your company again on your next visit to Savannah!

8/10 Good

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were very friendly, we loved the proximity to all touristic attractions, specially river rd.
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Guillermo, we're thrilled you found Staybridge Suites Savannah Historic District's location to be ideal for your sightseeing needs. It's wonderful that our team members made a positive impression with their friendliness. Thanks for your time in sharing this positive review. We hope to serve you again soon.

10/10 Excellent

TONI, Altoona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at front desk! Very helpful
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Toni, it's wonderful to hear that you found our front desk team members at Staybridge Suites Savannah Historic District, an IHG Hotel to be so helpful. We truly value your feedback and look forward to the opportunity to serve you again in the future.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed with a group for the St Patrick's Day festivities. The location was great with the parade coming right in front of the hotel. Loved the meeting area where we could get together with our friends and share food and laughs. They had a great happy hour snack that was unexpected. Breakfast was very good and different every morning we were there. Super hard-working and friendly staff in the busiest time of the year. Great to have a full-size refrigerator in the room. That came in handy. We will stay again.
Stayed 3 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Tonya, it's wonderful to hear that your group enjoyed the St Patrick's Day festivities at Staybridge Suites Savannah Historic District, an IHG Hotel! Having the parade pass right by is definitely an unforgettable experience. We're glad you were able to utilize the communal area to bond with your friends and that you found the varied breakfast and surprise happy hour snack enjoyable. Our hardworking team members always strive to create a comforting experience, especially during busy periods. We're pleased that the full-size refrigerator in your room proved beneficial. We're looking forward to your next visit!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2024
Response from Customer Service on 23 Mar 2024
Ana, it's wonderful to hear that you found the team members at Staybridge Suites Savannah Historic District, an IHG Hotel to be welcoming. We strive to create a warm, friendly atmosphere for our guests. We look forward to welcoming you back on your next visit to Savannah.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, but a little on the noisey side.
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
David, it's delightful to know that you had an enjoyable stay at Staybridge Suites Savannah Historic District, an IHG Hotel. Your feedback regarding noise levels is greatly appreciated. We are always seeking ways to enhance our guest experience. We're looking forward to welcoming you back in the future.

10/10 Excellent

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Ranjit, thank you for choosing Staybridge Suites Savannah Historic District for your stay. Your 5-star rating speaks volumes about your satisfaction, and we're glad to know we met your expectations. We hope you had a chance to explore some of the rich history our region has to offer. We look forward to welcoming you back.

10/10 Excellent

Shannon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to everything in the historic area. The staff was FANTASTIC! Every team member we interacted with was welcoming, knowledgeable about the area and exuded southern hospitality. I would highly recommend this location.
Stayed 4 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Shannon, it's great to hear how much you appreciated Staybridge Suites Savannah Historic District. We are delighted that our spotless location suited your needs and that our fantastic team came through with genuine Southern hospitality. Your high recommendation is valued and we hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 19 Mar 2024
Michael, it's wonderful to hear that you've had an enjoyable experience at the Staybridge Suites Savannah Historic District, an IHG Hotel. We appreciate your generous rating and hope to welcome you back soon.

6/10 Okay

Laura

Liked: Staff & service
Disliked: Cleanliness
Before I get into my other issues, this hotel is really truly lacking in cleanliness. First time female solo traveler with my service dog, got in pretty late, front desk guy immediately made me uncomfortable with his lack of friendliness and rudeness as he laughed at me when saying my dog was a service animal. Then proceeded to question me about if he was an emotional support animal instead. I wasn’t having it and just wanted to hurry things along. He then proceeded to try and joke with me saying maybe I just don’t want to talk to other people since I’m traveling alone. Finally got to the room and I started panicking. I had just drove from south Florida and incredibly tired. The room was absolutely gross. Dust everywhere, it looked like no one had entered the room in months. Debating whether or not I could handle going back down to face front desk guy or just cleaning it myself. I decided to try to get another room. Went down, it was now a front desk lady. While it was obvious she was judging me, she was able to give me another option that I could just move myself into. On my way back to my original room I went and looked at the new room. It was even WORSE. Nasty mildew around bathroom, sink and fridge. The freezer was full of frost/ice and the room was much smaller. I was appalled. Went back to my original room and decided there was no way I would move to the new room. I grabbed a towel and started wiping every surface down so I could at least be a little more comfortable.
Response from Customer Service on 16 Mar 2024
Laura, your feedback is important to us and we appreciate your time in sharing your experience. It's disheartening to hear about your discomfort at check-in and it certainly does not reflect the standard of service we aim to provide. Regarding your observations about the cleanliness of the room, we want to assure you this is not typical of our standards. We will pass on this feedback to our hotel management and take respective measures to improve in these areas. We hope to serve you in the future and provide a far superior experience.