Exterior
Check availability

Reviews of Staybridges Suítes São Paulo, an IHG Hotel

4 out of 5
Staybridges Suítes São Paulo, an IHG Hotel
Rua Bandeira Paulista 555, Itaim Bibi, São Paulo, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 489 out of 860 reviews" "
Rating 8 - Good. 268 out of 860 reviews" "
Rating 6 - Okay. 60 out of 860 reviews" "
Rating 4 - Poor. 27 out of 860 reviews" "
Rating 2 - Terrible. 16 out of 860 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! The service was outstanding
Stayed 8 nights in May 2024
Response from Hotel Staybridge Suites São Paulo on 15 May 2024
Dear Mr. Alex,Thank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.

4/10 Poor

Joao Pedro

Business traveller
Liked: Cleanliness, staff & service
Muito barulho da rua e próprio hotel
Stayed 1 night in Apr 2024
Response from Família Hotel Staybridge Suites São Paulo on 2 May 2024
Prezado Sr. João Pedro,Agradecemos por sua avaliação.Lamentamos que tenha experienciado este inconveniente durante sua hospedagem conosco.Levaremos seus comentários em consideração, para que continuemos promovendo melhorias em nossos serviços e instalações.Esperamos que essa experiência não o impeça de nos visitar novamente.

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024
Response from Hotel Staybridge Suites São Paulo on 25 Apr 2024
Dear Mr. Paul,Thank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.

10/10 Excellent

Ana Eliza

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast, awesome location!!
Stayed 3 nights in Mar 2024
Response from Hotel Staybridge Suites São Paulo on 1 Apr 2024
Dear Mrs Ana Eliza.Thank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel experience, staff was great from doorman to cleaning! Excellent!
Stayed 3 nights in Mar 2024
Response from Hotel Staybridge Suites São Paulo on 1 Apr 2024
Dear Mrs Mirna,Thank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.

10/10 Excellent

Cassia, Shoreline

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here with my family and we had a wonderful time. Great location and an amazing staff. They really went above and beyond!
Stayed 2 nights in Feb 2024
Response from Staybridge Suites São Paulo on 4 Mar 2024
Dear Mrs. CassiaThank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.

10/10 Excellent

peng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Família Hotel Staybridge Suites São Paulo on 20 Feb 2024
Obrigada por sua avaliação!

10/10 Excellent

peng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room , friendly staff and very nice breakfast
Stayed 2 nights in Feb 2024
Response from Staybridge Suites São Paulo on 20 Feb 2024
Dear Mr.Peng,Thank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.Thanks a lot!

10/10 Excellent

sandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Família Hotel Staybridge Suites São Paulo on 9 Feb 2024
Obrigada por sua avaliação.

10/10 Excellent

Lindiara marcela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Família Hotel Staybridge Suites São Paulo on 9 Feb 2024
Obrigada Lindiara por sua avaliação.

8/10 Good

Wade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel...no coffee...
After staying for 2 weeks in Brazilian hotels, it was nice to stay a couple of nights in an American owned hotel brand. The rooms were nice, clean and comfortable. The breakfast was abundant with a lot of options. The one thing missing from all other American owned hotels was a coffee maker. As I am sure a lot of people need to do, we had to leave for the airport prior to breakfast being available. Ubless you make breakfast, you will not have coffee. Starting your day at 5am without a coffee maker in the room was not fun. I would have assumed that they would anticipate this, and offer coffee in the lobby. But no, there is no complimentary coffee as an option to breakfast.
Stayed 1 night in Nov 2023
Response from Hotel Staybridge Suites São Paulo on 19 Dec 2023
Dear Mr. Wade,Thank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your comments will be taken into account, so that we continue to promote improvementes in our services/facilities.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.Thanks a lot!

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!! Has microwave, a sink, a small fridge, like a mini kitchen. Amazing. Loved it.
Stayed 5 nights in Jul 2023
Response from Hotel Staybridge Suites São Paulo on 19 Dec 2023
Prezado Sra. VivianeAgradecemos por sua avaliação.Ficamos muito felizes em saber que sua experiência no Staybridge Suites São Paulo foi tão positiva.Seus elogios sobre nosso hotel têm grande valor para nós.Esperamos recebê-la em breve.Obrigada!

6/10 Okay

Fernando

Old hotel being sold as modern and updated. It's not.
Stayed 1 night in Oct 2023
Response from Hotel Staybridge Suites São Paulo on 19 Dec 2023
Prezado Sr. Fernando,Agradecemos por sua avaliação.Levaremos seus comentários em consideração, para que continuemos promovendo melhorias em nossos serviços/instalações.Esperamos que essa experiência atípica não o impeça de nos visitar novamente.Obrigada!

8/10 Good

Sandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Família Hotel Staybridge Suites São Paulo on 9 Oct 2023
Obrigado Sandro por sua avaliação!Abraços

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel a lot and brazil is tricky so this place gives u a nice room just what u need and food shopping money exchange all downstairs it is so convenient. Also movie theater.
Stayed 1 night in Sep 2023
Response from Família Hotel Staybridge Suites São Paulo on 9 Oct 2023
Dear Sammy,Thank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.

10/10 Excellent

Jorge, Guaynabo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located.
Stayed 3 nights in Aug 2023
Response from Família Hotel Staybridge Suites São Paulo on 9 Oct 2023
Prezado Sr. Jorge,Obrigada por sua avaliação e comentário!Abraços

8/10 Good

Paulo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice but a little tired…
The hotel is ready for a complete remodel. Most aspects of the room and bath are tired…
Stayed 4 nights in Jul 2023
Response from Família Hotel Staybridge Suites São Paulo on 31 Jul 2023
Dear Mr. Paulo,Thank you for your review.Your comments will be taken into account, so that we continue to promote improvementes in our services/facilities.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.

8/10 Good

Viviana

Liked: Cleanliness, staff & service
Friendly and kind staff. Rates vs quality is not proportional. Breakfast options are limited. Quality of dinner was poor.
Stayed 6 nights in Jun 2023
Response from Família Hotel Staybridge Suites São Paulo on 18 Jul 2023
Dear Mrs. Viviana,Thank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your compliments about our hotel are highly appreciated.Your comments will be taken into account, so that we continue to promote improvementes in our services/facilities.We look forward to welcome you back.

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Família Hotel Staybridge Suites São Paulo on 18 Jul 2023
Prezado,Agradecemos por sua avaliação.Ficamos muito felizes em saber que sua experiência no Staybridge Suites São Paulo foi tão positiva.Seus elogios sobre nosso hotel têm grande valor para nós.Esperamos recebê-lo em breve.

10/10 Excellent

Miguel, Guaynabo

Stayed 8 nights in Jun 2023
Response from Família Hotel Staybridge Suites São Paulo on 31 Jul 2023
Obrigada Miguel por sua avaliação!

10/10 Excellent

Regina

Stayed 2 nights in Jun 2023
Response from Família Hotel Staybridge Suites São Paulo on 30 Jun 2023
Olá Regina,Obrigada por sua nota.Abraços

8/10 Good

Daniel

Stayed 3 nights in Mar 2023
Response from Família Hotel Staybridge Suites São Paulo on 24 Apr 2023
Obrigado Daniel por sua avaliação!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff and hotel
Amazing staff. Wish the twin beds were a little bigger. Plugs only 220 and no flat entries
Stayed 2 nights in Mar 2023
Response from Staybridge Suites Family on 21 Mar 2023
Thank you Rachel for your feedback.Our twin beds follow the standard of the single bed and our hotel is really 220v.We hope see you again.Regards

4/10 Poor

KHALED, DORAL

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The service is bad
Stayed 2 nights in Feb 2023
Response from Família Hotel Staybridge Suites São Paulo on 7 Mar 2023
Dear Mr. Khaled,Thank you for your review.We are sorry to know that you had this inconvenience during your stay with us.Your comments will be taken into account, so that we continue to promote improvementes in our services/facilities.We hope that this atypical experience does not deter you from visiting us again.

10/10 Excellent

Carel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 1 night in Nov 2022
Response from Família Hotel Staybrigde Suites São Paulo on 23 Nov 2022
Dear Carel,Thank you for your review.We are very happy to know that you had a great experience at the Staybridge Suites São Paulo.Your compliments about our hotel are highly appreciated.We look forward to welcome you back.

8/10 Good

Yillah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staybridge's Suites SP is a great property. Wonderful location and exceptionally friendly staff. Our suite was clean and spacious! There was a little wear and tear - drains were rusty, water was slow to go down the drain in the shower - but these are small things. Would recommend adding a dish detergent dispenser to the kitchenette area and a sponge for washing dishes, and a recycling bin. Lovely place - would stay here again.
Stayed 4 nights in Jul 2022
Response from Família Hotel Staybrigde Suites São Paulo on 15 Aug 2022
Dear Mrs. Yillah Thank you for your review. We are very happy to know that you had a great experience at the Staybridge Suites São Paulo. Your compliments about our hotel are highly appreciated. We look forward to welcome you back.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Família Hotel Staybrigde Suites São Paulo on 30 Jun 2022
Muito obrigada por sua avaliação! Esperamos revê lo em breve

10/10 Excellent

Timothy

Stayed 5 nights in Apr 2022
Response from Família Staybridge Suites São Paulo on 25 Apr 2022
Obrigada Timothy por sua nota. Esperamos que retorne em breve. Abraços

10/10 Excellent

Enzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Hotel muito bom e confortável, ótimo custo benefício, bom café da manhã. Estacionamento muito complexo de entender, dificulta a vida de quem precisa usar
Stayed 1 night in Feb 2022
Response from Família Staybridge Suites São Paulo on 14 Feb 2022
Obrigada Enzo por sua avalição, é de extrema importância para aperfeiçoarmos os nossos serviços. Esperamos que retorne em breve! Abraços

10/10 Excellent

Tim, Hoffman Estates

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was beautiful
Stayed 1 night in Jan 2022
Response from Staybridge Suites Family on 5 Jan 2022
Thank you Tim for your feedback. We hope you can return soon. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
We used the Deluxe Room which had an amazing view. Super convenient location. Friendly staff. Delicious breakfast.
Stayed 1 night in Dec 2021
Response from Staybridge Suites Family on 3 Jan 2022
Thank you for your feedback , it is very important to us. We hope you can return soon to have a new experience in our hotel. Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Família Staybridge Suites São Paulo on 21 Dec 2021
Obrigada por sua avaliação. Abraços

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 bed 2 bath
+ Chose the top level 2bdrm 2 full bath (with “bonus amenities” which equals high floor, favorable check in / check out times, no cost to use gym, etc.). This is a pretty good deal and nice apartment. It’s big—over 800 Sqr feet. Clean, plenty of room, a family room, and bathrooms and closets for both bedrooms, and a full kitchen. The views are great, high up and lots of windows. The beds are average. Each room has separate climate control. The breakfast is average or perhaps slightly better. Great gym but depending on room type there may be a charge. Location is close to most of what you’d want to visit (short uber). Generally safe area vs. others we visited. Open-air foodcourt behind property. - The pillows could be upgraded. Gym closed Sundays. No ventilation whatsoever in the bathrooms. Pool is kind of a joke; I didn’t see anyone use it in 4 days. The couch in the two bedroom should be a 3-person (not a 2 person) so you can lay down. It’s not a comfortable couch. Note, the family room pic is half the family room, and after I rearranged the furniture (I do what I want). It’s a decent place. Not ultra luxurious but felt better than a 3 star, and having a kitchen, family room and table provides space and sanity
Stayed 3 nights in Nov 2021
Response from Staybridge Suites Family on 14 Dec 2021
Thank you Justin for your feedback. Suite Special is a good room for family. We hope you can return to have new experiences. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bom mas não excelente
O quarto é bom, grande, limpo. Estávamos em um grupo de 3 casais e colocaram nossos quartos próximos, o que foi ótimo. Café da manhã muito bom. Um problema foi a pia do banheiro que estava esguichando água no chão e na gente e a vazão da pia que está muito ruim. Outro problema foi serem todas as tomadas marcadas como 220V exceto uma, o que me fez pensar que ela seria 110V e queimar meu secador de cabelos
Stayed 2 nights in Nov 2021
Response from Família Staybridge Suites São Paulo on 1 Dec 2021
Obrigada por sua avaliação e feedback. Reavaliaremos os itens mencionados para melhorarmos a prestação dos nossos serviços. Esperamos que voltem em breve.

8/10 Good

Carlos, Miami Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is an excellent hotel for the price, rooms were clean and with good space. The location right at the heart of Itaim was excellent as well. I had a problem with the shower where it was difficult to mix the hot and cold water due to a defective faucet. This was really irritating.
Stayed 3 nights in Nov 2021
Response from Staybridge Suites Family on 12 Nov 2021
Dear Mr Carlos Thank you for your review. We are sorry to know that you had this inconvenience during your stay with us. Your comments will be taken into account, so that we continue to promote improvementes in our services/facilities. We hope that this atypical experience does not deter you from visiting us again.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel, clean and updated well.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Friendly and helpful staff.
Stayed 2 nights in Jun 2021
Response from Staybridge Suites Family on 8 Jun 2021
Thank you for your feedback. We really appreciate it.

10/10 Excellent

Anton

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Família Staybridge Suites São Paulo on 13 May 2021
Obrigada Anton por sua avaliação. Aguardamos o seu retorno!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and spacious. It was well equipped with modern electronics and finishes. Staff was friendly, very helpful, and helped. The location is great.
Stayed 2 nights in Feb 2020
Response from Family Staybridge Suites São Paulo on 26 Feb 2020
Hi! Thank you very much for your evaluation! We are happy to know that we meet your needs. We look forward to welcoming you again soon. Best Regards, Family Staybridge Suites São Paulo.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location and service. It is connected to the mall and restaurants.
Stayed 2 nights in Dec 2019
Response from Anonymous on 13 Jan 2020
Hello, Thank you so much for your avaliation! Sincerely, Staybridge Suítes São Paulo Family!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location with lots of dining options around. friendly and professional staff
Stayed 3 nights in Dec 2019
Response from Staybridge Suites São Paulo on 5 Dec 2019
Hello! Thank you so much for your review! Best regards, Family Staybridge Suites Sao Paulo.

10/10 Excellent

Teresa, NYC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come to Sao Paulo frequently for business and I always stay at Staybridge Suites in Itaim Bibi. The staff is lovely, the rooms are very comfortable and quiet and perfectly designed. The location is perfect and the breakfast is wonderful! The gym and pool are nice too.
Stayed 4 nights in Oct 2019
Response from Staybridge Suites São Paulo on 22 Oct 2019
Hi Teresa! Thank you so much for your review. We are happy to hear that we have met your expectations. We hope to see you again soon! Best Regards, Family Staybridge Suites São Paulo

6/10 Okay

Magelan, Gansevoort

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I have been to São Paulo many times and saw this hotel and thought of staying in it. So, decided to give it a shot. It was an ok experience. The pool was closed on 33C day and the gym inside the hotel requires a fee. Also, pool only has sun in the AM hours.
Stayed 1 night in Oct 2019
Response from Staybridge Suites São Paulo on 16 Oct 2019
Hi Magelan! Thank you so much for your review! Even with the gym closed, access to the pool is allowed. Just ask the Reception. The gym is included in the Superior and Premium categories, as well as other benefits. We hope to get you back again soon! Best Regards, Family Staybridge Suites São Paulo

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service. Fast check in. Good location. Fair breakfast.
Stayed 1 night in Sep 2019
Response from Staybridge 2019 on 7 Oct 2019
Hello! Thank you so much for your review! We hope to see you again soon! Best Regards, Family Staybridge Suites Sao Paulo.

10/10 Excellent

ROGER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast and good service overall ! A good hotel !
Stayed 7 nights in Aug 2019
Response from Staybridge Suites São Paulo on 9 Sept 2019
Hi Roger! Thank you so much for your review! We hope to see you again soon! Best Regards, Family Straybridge Suites Sao Paulo

4/10 Poor

Verified traveller

Disliked: Amenities
I had to pay a fee for fitness club. It was uncommon globally
Stayed 4 nights in Aug 2019
Response from Staybridge Suites São Paulo on 5 Sept 2019
Hi! Our gym is included in the premium categories and other benefits.

10/10 Excellent

Verified traveller

Stayed 9 nights in Aug 2019
Response from Jacqueline Neves on 29 Aug 2019
Olá Anonymous! Muito obrigada pela sua avaliação! Atenciosamente, Família Staybridge Suites São Paulo.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Staybridge Suites São Paulo on 20 Jun 2019
Olá! Muito obrigada por sua avaliação! Atenciosamente, Família Staybridge Suites São Paulo

10/10 Excellent

Paula

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The staff is awesome!
The staff was fantastic, breakfast was great and hotel surroundings were beautiful. The hotel was really nice overall but could use better Housekeeping. However staff more than made up for shortcomings there.
Stayed 7 nights in Apr 2019
Response from Staybridge Suítes São Paulo on 15 May 2019
Dear Paula, Thank you very much for reviewing your stay with us! We hope to see you again! Kindly, Staybridge Suítes São Paulo Family.

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend hotel while visiting Sao Paulo
Excellent stay. Wonderfull hotel, ecellent service, clean and spacious rooms.
Stayed 2 nights in Mar 2019
Response from Staybridge Suítes São Paulo on 15 May 2019
Dear Jorge, Thank you very much for reviewing your stay with us! We hope to see you again! Kindly, Staybridge Suítes São Paulo Family.