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Reviews of Mercure Sao Paulo Vila Olimpia

3.5 out of 5
Mercure Sao Paulo Vila Olimpia
Rua Santa Justina 210, Vila Olimpia, São Paulo, SP

Reviews

8.4

Very good

Rating 10 - Excellent. 322 out of 724 reviews" "
Rating 8 - Good. 262 out of 724 reviews" "
Rating 6 - Okay. 102 out of 724 reviews" "
Rating 4 - Poor. 27 out of 724 reviews" "
Rating 2 - Terrible. 11 out of 724 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Candice

Liked: Staff & service
Stayed 7 nights in Sep 2023

10/10 Excellent

Carolina

Stayed 1 night in May 2023

8/10 Good

Francis

Liked: Amenities
Disliked: Property conditions & facilities
Great location and good amenities. Property condition is not great; it needs renovation. Overall, a convenient place for a short-term stay in the city.

6/10 Okay

Gleice

Travelled with family
Breakfast is amazing, flexible check out.staff not friendly as expected, Locations is excelente. Overall, pretty nice stay.
Stayed 8 nights in Jun 2022

8/10 Good

Monica

Stayed 3 nights in Jun 2022

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel! Every time I go to Sao Paulo I stay there! Great and super friendly team, amazing restaurant, good size room, really clean and well maintained. I recommend this place and for sure I'll return.
Stayed 4 nights in Feb 2022

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

LUIS EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day trip before flight
The breakfast was excellent! There is a long pool with swimming lanes, really nice! There are lots of good restaurants, groceries and bakeries around!
Stayed 1 night in Jan 2022

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very pleasant stay. As we only stayed one night we couldn't make use of the facilities much but everything looked very nice.
Stayed 1 night in Jan 2022

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
I love this hotel! It is so convenient located, close to everywhere I want to go. The hotel service is great and the restaurant has delicious dishes! Breakfast is must!
Stayed 4 nights in Dec 2021

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conforto para uma noite em SP
Hotel confortável, limpo, atendimento ótimo, localização muito boa, foi ideal para nós que precisávamos passar uma noite em SP próximo a um evento familiar.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel is located in a nice area of the city. The hotel is wellcoming, the room is comfortable, and the breakfast buffet is plentiful of goodies. It was a pleasant stay!
Stayed 4 nights in Oct 2021

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, located in one of the best neighborhoods in Sao Paulo. Great gym with all you need to keep up with your workouts. Pool was great too even for laps. Breakfast was great with bacon, eggs, tons of fruits, and cook to order omelets and tapiocas. Thursday mornings they close the street in front for a farmers market and you must try the pastel there! Great for people working remotely as they have a coffee shop right in front of the hotel as well.
Stayed 10 nights in Aug 2021

10/10 Excellent

Claudia

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2020
Response from Cristiane Távora - Sub Gerente on 4 Dec 2020
Olá Claudia, Obrigada por sua avaliação!

6/10 Okay

Notnow, Usa

Business traveller
Liked: Staff & service
Great crew but not all that for the money charged. Lacks outlet adaptor and internet is awfully slow. The surroundings is absolutely great and safe. Great restaurants and you can get anything you need with waking distance. Worthy after all
Stayed 20 nights in Jul 2020
Response from Cristiane Távora on 7 Aug 2020
We appreciate to receive your comments regarding your stay at the Mercure Vila Olimpia. We are sorry that your experience did not meet your expectations. Your comment about your stay was very important to us and we will do our best in order to improve our services and product. Thank you again for sharing your experience and we hope have your visit again in the future. Kind Regards, Assistant Manager

10/10 Excellent

Mayla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Cristiane Távora on 7 Aug 2020
Olá Mayla, Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia. É sempre um prazer receber impressões positivas. Cordialmente, Sub Gerente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Cristiane Távora - Sub Gerente on 22 Mar 2020
Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Great stay and good location! The only qualm was the loud planes every morning going over top. Not much the hotel can do about that.
Stayed 6 nights in Feb 2020
Response from Cristiane Távora - Sub Gerente on 22 Mar 2020
Agradecemos imensamente por ter nos enviado a avaliação referente à sua hospedagem no Mercure Vila Olimpia. É sempre um prazer receber impressões positivas.

8/10 Good

Ralph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low-key good spot in Vila Olimpia...
Nice low-key option in a safe neighborhood. Breakfast is good with plenty of hot-cold choices. Pool is okay. Rooms could stand a renovation, but they are decent and clean. Would stay again.
Stayed 1 night in Jan 2020
Response from Mercure SP Vila on 21 Feb 2020
We very much appreciate your comments regarding your stay at the Mercure São Paulo Vila Olimpia Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Good

Helena

Disliked: Cleanliness
Over the years and Express Check-out
I have stayed in this hotel several times over the past 5 years but I have noticed a decrease in room quality, such as old furniture, issues with window opening, toilets that clog easily, loose handles and bad fixtures. However, it is still very comfortable and you can't beat the location. One important recommendation: If your check-out is during the weekend or if you are in a rush, don't forget to ask for express check-out so you can leave the hotel just by dropping your key in a box instead of being in a very long queue and risk missing your transportation or being late for whatever is next in your trip (especially keeping Sao Paulo's unpredictable traffic in mind). You won't be able to get express check-out if you don't sign up for it during check-in.
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Mercure SP Vila on 27 Feb 2020
Agradecemos pelo feedback de sua estada. Compartilharemos com nossa equipe. Cordialmente,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Mercure SP Vila Olimpia on 14 Jun 2019
Muito obrigada por nos avaliar. Volte sempre. Ludmilla Leonor - Coordenadora de Recepção

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent, staff was not very friendly and helpfull
Stayed 1 night in Apr 2019
Response from Mercure SP Vila Olímpia on 6 May 2019
Dear. Thank you for choosing Mercure Vila Olimpia for your stay. We are sorry about the inconvenience, but we work hard to serve you. Best regards. Wayner - deputy manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Apr 2019
Response from Mercure SP Vila Olímpia on 8 May 2019
Caro. Agradecemos sua avaliação sobre o nosso hotel. Esperamos poder atendê-lo em breve novamente. Wayner - subgerente

8/10 Good

Verified traveller

Stayed 6 nights in Feb 2019

8/10 Good

SCHILDKNECHT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good location. Rooms arre comfortable. Nice buffet for breakfast and good dishes in the restaurant. The taxi station just in front the entrance is convenient. Would be nice if people at the reception would speak english or spanish.
Stayed 4 nights in Feb 2019
Response from Mercure SP Vila Olímpia on 5 Mar 2019
Dear SCHILDKNECHT. Thank you for choose Mercure Vila Olímpia. And your feedback is very important for us. We hope see you soon again. Wayner - deputy manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A short night in a good room
I was at the Mercure SP Vila Olímpia for just one night. The junior suite was large and very clean. But it looked a bit dated and aged. Maybe a reform or some upgrades could be done in a near future. The bed was large, firm and very good, with excellent goose pillows. All in all, a good rest on a short night. Good place to book and stay.
Stayed 1 night in Dec 2018

6/10 Okay

Richard

Liked: Cleanliness
The hotel was nice, although the rooms looked a little out-dated when I arrived. The staff were nice and friendly. We did have an issue where we lost power and the hotel was running on a generator so the Wifi was down - I know this was not the hotel's fault but still it was inconvenient when I was on a business trip and couldn't get access to my emails.
Stayed 3 nights in Jun 2018

10/10 Excellent

Jose, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in this hotel. the room has a great view of the city. Room was clean very comfortable and ample space for three adults.
Stayed 2 nights in May 2018

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, great morning breakfast. Small Gym but had all the major equipment necessary for a good work out.
Stayed 3 nights in May 2018

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Great facilities especially the gym and pool area. Delicious breakfast!

8/10 Good

Kiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great location, friendly staff and clean amenities.
Stayed 6 nights in Mar 2018
Response from Ana Sofia Alves on 16 Mar 2018
Dear guest, thank you for your review about your stay at Mercure Vila Olimpia. It is always a pleasure to receive positive feedback. We hope to welcome you again in the near future! Best Regards, Ana Sofia Alves Front Office Coordinator

8/10 Good

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ana Sofia Alves on 11 Apr 2018
Olá Christiane. Agradecemos por deixar sua avaliação, ficamos felizes que tenha sido positiva. Esperamos que possa estar conosco novamente em breve. Ana Sofia Alves Coordenadora de Recepção

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2017

10/10 Excellent

Dival

Liked: Cleanliness, property conditions & facilities, room comfort
Mercure Vila Olimpia is a nice hotel and located near many restaurants and bars. The hotel is consistent with friendly staff and great value
Stayed 1 night in Nov 2017
Response from Amanda on 23 Nov 2017
Dear Dival, it was our pleasure. Have a very nice evening. Angelique. Operations Manager.

10/10 Excellent

catherine, buenos aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great area
The hotel is very clean and has everything needed for a good stay ( some coffee and tea along with the kettle could make it better). Good staff. It is easy to walk to many places from the hotel. I would certainly return and recommend it!!!
Stayed 3 nights in Sep 2017
Response from Angelique on 30 Oct 2017
Thanks you Catherine, have a very nice week.

6/10 Okay

Carlos

Disliked: Cleanliness, property conditions & facilities, room comfort
Saw hairs on the bed upon raising the sheet cover on the night I arrived. Means sheets were not changed. Very disgusting.
Stayed 4 nights in Sep 2017
Response from Amanda on 20 Oct 2017
Dear Carlos, we are very sorry about that. Of course we change every sheets, could be a problem with the laundry, I will car of that. Angelique. Operations Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice business hotel in decent part of SP
Its a little oasis, perhaps slightly over priced, in the heart of the vila olympia , a rather decent part of southwest SP. The photos presented on expedia do not do the property justice,m as it is much cleaner and prettier in person. Certainly, the only reason you would be there is probably to visit family or on business, and it is the only option in the immediate area. as such; l the price is agreeable as there is no other options. Still , a solid location, internet is fast and reliable, the staff were super sweet. I forget the name of one, but she was the sweetest receptionist I've ever dealt with.
Response from Juliana Souza on 7 Dec 2016
Dear guest Thank you so much for your comments, they were shared with our team. Hope to receive you again.

6/10 Okay

Ian, Sorocaba

Well located hotel which is very reasonably priced (for weekend stays). Not luxurious, but comfortable standard.
Dear Ian, thanks a lot for your comment. We hope to see you soon at the Hotel Mercure Sao Paulo Vila Olimpia. Have a very nice week. Angélique. Operations Manager.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is well, but the room is like old
The air conditioner and the fridge make a lot of noise
Response from Angélique on 3 Jun 2016
It was a pleasure to welcome you. I am sure that you will love the superior room, renovated, modern room. Please, for your next stay try it. You can book it online. Have a very nice week. Angélique. Operations Manager.

10/10 Excellent

Fred, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe and good hotel
Great meeting place for business. Also a safe environment.
Response from Juliana Souza on 7 Dec 2016
Thank you so much for your comments, they were shared with our team. Hope to receive you again. Juliana Souza Manager Assistant

8/10 Good

Verified traveller

Liked: Staff & service
5 days stay, not business related.
the hotel is ok, it's under reforms so it's trying to get updated. it has a nice swimming pool, not a splash pool, but a half olympic swimming pool (25m), suitable for excercizing while u r on your business trip, clean and shallow (1.25m in the deepest end) The rooms are ok, a bit outdated decoration, noisy A/C and not very comfy beds, too jumpy for my taste. Breakfast is not included, so i didnt try their room service as well. There are lots of places u can have some coffee close by. Anyway, the rate per night paid in Expedia was really a small fraction of their listed price (so this is a big plus for expedia).
Response from Juliana Souza on 7 Dec 2016
Thank you so much for your comments, they were shared with our team. I would like to inform you that our rooms are under renovation, hope to receive you again. Juliana Souza Manager Assistant

8/10 Good

Diana, Brasilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location and service.
Response from Amanda on 3 Oct 2015
Dear Diana, Thank you for your comment, it will be a pleasure to welcome you again. Have a nice day. Amanda. General Manager.

6/10 Okay

Jeremy, Colombia

Too small and tight
It is a very basic hotel, not for business stay due to the size and tightness.
Response from Amanda on 3 Oct 2015
Jeremy, thank you very much for your comments. It will a pleasure to welcome you again, we have renovated rooms now, modern, comfortable and charming. I hope to see you soon at the hotel. Have nice day. Amanda. General Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat location
Awesome hotel, nestled into a very residential area

8/10 Good

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tansy, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great neighborhood
Mercure Sao Paulo Vila Olimpia has a great neighborhood, vila olmpia is a business neighborhood, it won't take a long time to find a lot of restaurant and bars. It's really close to 3 big supermarkets and has a morning market closely.

6/10 Okay

Verified traveller

Disliked: Room comfort
Very very basic hotel
Hotel is bare bones accommodations to the core. Very noisy air conditioner unit. No personality at all - you want to spend as little time as possible in this place. Will not stay here again.

6/10 Okay

Krista, Toronto

okay
nice hotel good location clean rooms and bathroom. staff of restaurant can be more open to customers (smile while working) good aerea for shopping nice staff at desk and helpfull cleaningstaff ok fitnessequiptment and sauna and pool

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very courteous staff Internet is slow in the rooms
Response from Amanda on 31 Jul 2015
Thanks you very much for your comments. The Wifi is working very well now. Waiting to welcome you again at the Hotel. Amanda. General Manager