Sao Joao Novo Hotels, Sao Roque

"My stay was amazing as always. That's why keep coming back. Unfortunately, when I was living a minor mistake done at the time to assign my car to the room became a hassle. The car parking agent at the door kept on arguing with with me that my car was not there and it did not match my room number. I tried to help giving him details of what was in the car. To what he replied it was not enough. I had to be tough an reply, after several kindly tentative, that I wanted my car. I had paid for them to park it. It was not my fault the incompetence. Fernando the checking manager at the time was coming out and supported me, nice of him. It is sad to mention that somebody just before me asked for the car keys without any room number and he just gave. Please be attentive to people serving your audience. He did mention the fact that it was not his intention to be harsh. But, he was. Anyway, i need to say this is quite the opposite behaviour i found before. For now i will take it as one off. Just wish it does not happen anymore. He could easily ask the checking manager the information he needed , without creating a mess. On the opposite direction. I had an amazing interaction with people at the coffee break dining. The woman helping with the omelette was extremely efficient and generous"

"The staff was super nice and friendly "

"great gym great room"

"Small but sufficient rooms, super convenient access direct into the Tambore Mall, great breakfast "

"Palacio Tangara delivered Excellence as always "

"CHARLIE is an OK service, they don't answer phone calls. I had two emergencies and they took days to fix AC and move apartments. They need a better service."

"It’s a very hotel. In 2006 the hotel was new and everything looks nice. Fast forward 2025 they still have the furniture, bed, tv and cabinets. That place has potential to become a nicer place "

"Custo x benefício "