Top Hotels Near Santuario della Verna in Santa Sofia from NZ$165

"Positives: The hotel was clean. Breakfast suited 3 of the 4 members of our family. Negatives: The experience was disappointing. The front desk staff was consistently brusque, and the property itself has some awkward layout quirks. The major issue was a prolonged power outage. We returned to the hotel hours after it began and had not been notified in advance. At that point, we were told conditions were unsafe and that we needed to find alternative accommodations. The hotel did not assist with this process in any meaningful way. We had to navigate completely dark hallways with our children, gather our belongings from rooms without power, and carry luggage down stairs multiple flights in the dark to exit the building. Throughout this, staff focused primarily on payment rather than guest safety or support. Communication was inconsistent, and other arriving guests appeared equally confused. Despite the situation, staff pressed for city tax payment before we could leave and later contacted us at our new hotel to pursue immediate payment. The overall handling of the situation felt disorganized and lacking in basic guest care and courtesy. Overall: If everything goes smoothly, this hotel may be fine. But when something goes wrong, the support and responsiveness fall short."

"It would receive a higher review if our room facing the street wasn’t so noise. But, it’s a good place to stay, with a walkable distance to train station and main tourist attractions."

"Breakfast buffet was delicious and amazing. Staff’s were very friendly and welcoming. Perfect environment 👍"

"Great experience "

"Great hotel & awesome staff were so accommodating. Highly recommend this hotel. It is about 10 min walk from Duomo. They also supply water and snacks at no cost to the guests. The room is very clean everyday. The breakfast were also excellent for the price. We enjoyed staying for 10 days. "

"This was one of the most unique hotel rooms I have stayed in. The room was clean, quiet and the front desk staff were always available to help. Breakfast was fresh and well-stocked. "

"Clean and spacious room. Restaurant had good options and caffe was open early to grab a coffe and pastry before our day. "

"Great stay for our five nights in Florence. The triple room was very spacious (king bed and a twin for our 4 yr old). The roof top bar was amazing. Having a drink after a long day taking in the view was what we needed. It’s in a great location, walking distance to the duomo and several piazzas. "

"The staff was re"