Av. Alonso de Cordova 5199, Las Condes, Santiago, Santiago
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Mr. Douglas,Thank you very much for sharing your score with us, for Novotel Santiago Las Condes it is important to know the experiences of each of our guests, which is why we invite you to provide us with more details of your stay.We hope to see you again very soon and you can enjoy our facilities.Receive a cordial greetingAlondra RiveraNovotel Las Condes Team
Very nice. Good location, close to shopping and park areas.
Rob
Stayed 2 nights in Apr 2024
Response from Alondra Rivera on 16 Apr 2024
Dear Mr. JenkinsAlong with greeting and thanking you for taking the time to respond to our survey and submitting your rating, we would like to apologize for our delay in responding. Our priority is that our guests can enjoy their stay by providing quality services. We leave you invited so that you can give us more details about your stay and/or preferences to take into consideration for your next visit.The Novotel Santiago las Condes team will always be happy to welcome you again.Receive a cordial greetingAlondra RiveraNovotel Las Condes Team
10/10 Excellent
MARCOS ARIEL
31 Mar 2024
MARCOS ARIEL
Stayed 1 night in Mar 2024
Response from Alondra Rivera on 22 Apr 2024
Estimado Sr. CelliAgradecemos su dedicación para contestar nuestra encuesta y compartir su experiencia, para Novotel Santiago Las Condes es importante saber lo que piensan nuestros huéspedes, para ir mejorando día a día y entregar un servicio de calidad. Esperamos volver a verlo muy pronto y pueda seguir disfrutando de nuestras instalaciones. Reciba un cordial saludoAlondra RiveraEquipo Novotel Las Condes
Estadía de un día; buena atención; buen desayuno y ubicación.
Omar Ernesto
Stayed 1 night in Dec 2023
8/10 Good
Clemente David
28 Dec 2023
Clemente David
Stayed 2 nights in Dec 2023
Response from Alondra Rivera on 14 Mar 2024
Estimado Sr. Cabrera Muchas gracias por responder nuestra encuesta, pedimos disculpas por los detalles que no fueron de su agrado, Nuestra prioridad es la comodidad y satisfacción de nuestros huéspedes, cada día nos esforzamos para mejorar la calidad de nuestros servicios, lo dejamos invitado a que comparta su experiencia con mayor detalle, ya que para nosotros es muy importante saber lo que piensen nuestros huéspedes e ir mejorando día a día. Esperamos que nos pueda dar una segunda oportunidad y disfrutar de nuestros servicios como corresponde. Reciba un cordial saludoAlondra RiveraEquipo Novotel Las Condes
Not very helpful staff. Not very clean. maybe this is a 1-2 star Hotel - but not more. I wouldn't recommend it for anything other than business travel.
Excelente hotel, la comida del restaurante riquísima! Solo le faltan mas opciones para niños, pero sin dudas volvería al hotel
Agustina
Stayed 6 nights in Jul 2023
6/10 Okay
Christian
Business traveller
26 Jul 2023
Liked: Cleanliness
Disliked: Amenities
I had small problems with room service two out of three days. First no face towels. Second no bottle of water. It’s not horrible but annoying.
Place to work and have a coffe place is not great.
I really enjoyed my stay at this hotel. The breakfast was really good and had options for everyone. There is a parking garage which made parking super easy. It is a bit far from the historic center but that is what I was looking for and the neighborhood is quiet and safe.
Beautiful hotel, clean and beauty rooms but romy and alondra of the front desk (of the lobby) really amazing girls and also very helpful with everthing, the breakefast complete and tasteful…
Everything was fine, but it would be very useful to have an air extractor in the bathroom to avoid fogging.
This is the second time that we stayed at that premise ; the firsts time it was called Hotel Atton
En general todo estuvo muy bien, la habitación , el desayuno excelentes.
A mejorar: podrian darle una pintura a la piscina, que al verla desde arriba y compararla con la piscina del otro edificio se ve algo deprimente.
El gimnasio podria tener pesas.
El restaurante algo caro, pero se entiende por la ubicación.
En resumen, volvería sin dudas
Daniel
Stayed 3 nights in Mar 2023
Response from Equipo de Reservas on 22 Mar 2023
Estimado Sr. Arancibia,Gracias por considerar Novotel Las Condes,Agradecemos también sus comentarios ya que nos ayudan a mejorar y brindar una mejor calidad de servicio. Lo mantendremos presenteEsperamos que haya disfrutado su estadía con nosotros,Atentamente,Equipo de Reservas
Service is spotty - they don't follow through or get back to you. Don't deliver on promises and are totally inflexible or unapologetic (so much for customer service mentality). Hotel public areas are too small for number of rooms and outside area is grubby, uncomfortable and unwelcoming. Stayed at Novotel in Vina del Mar and felt unsafe with fire system - assume this is same system as Novotel in Las Condes
I liked this property. It was a longer walk to the downtown area (where I want to go) but I would stay here again. First night, there was no air conditioning due to servicing. This was a nuisance for me as I need a cold room. But I recognize from time to time this type of action needs to occur.
Hotel in safe area, not far from the metro, and a pleasant walk through a park to a big shopping mall. Reception staff very helpful re getting to see the sights, buying tickets for the metro and the excellent hop on and hop off bus.
Hotel recently taken over by Novotel, who are going to do major bedroom upgrades, hopefully improve the lighting. General room standard good. Pleasant garden to relax in wth swimming pool.
We had a 9 day stay for a family vacation and it was a fantastic find- the best neighborhood for kids, a lot of options for activities in nearby parques and w hotel pool. Very well located and solid service and amenities. 100% all around.
We had an excellent stay. Best location in the city.
Verified traveller
Stayed 4 nights in Sep 2019
6/10 Okay
Rose, New York, NY
Business traveller, Travelled with partner
25 Aug 2019
The hotel caters to the Chilean business people. One or two foreigners here and there. Therefore the food is based on a Chilean diet. Having breakfast included in the rate is good but the food is overprices. It is in a safe neighborliness. The fitness center is small but not many people use it. I wish they had complementary water. Four blocks away, at the Best Western Premier Marina Las Condes, the food is about 50% cheaper, though it is not so clean. Give and take. I stayed long term, so by the end of my trip, I was thankful for the helpful staff. The hotel is not new.
Rose
Stayed 23 nights in Jul 2019
10/10 Excellent
Verified traveller
9 May 2019
Verified traveller
Stayed 4 nights in Apr 2019
Response from Miguel Díaz on 6 Jun 2019
Estimado huésped,
Gracias por calificar su estadía en Novotel Santiago Las Condes.
Saludos,
Miguel Díaz
Encargado de Calidad
Novotel Santiago Las Condes
Estimado huésped,
Gracias por calificar su estadía en Novotel Santiago Las Condes.
Saludos,
Miguel Díaz
Encargado de Calidad
Novotel Santiago Las Condes