Atzavara Hotel & Spa

5.0 star property
Luxury hotel with 4 restaurants and 5 outdoor pools

Choose dates to view prices

Photo gallery for Atzavara Hotel & Spa

5 outdoor pools, pool umbrellas, pool loungers
Creator video - submitted by Anastasiia Savkina
Exterior
Bar (on property)
1 bedroom, premium bedding, minibar, in-room safe
Atzavara Hotel & Spa overlooks the boardwalk near Santa Susanna Beach. Guests enjoy ocean views while dining at four restaurants or book facials and manicures at the spa. The location offers easy access to a nearby mall, and travelers appreciate the attentive staff.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Laundry
The current price is NZ$271
includes taxes & fees
8 Oct - 9 Oct
Couples treatment room(s), sauna, hot tub, steam room

Spa

The on-site spa has 2 treatment rooms including couples treatment rooms. The hotel's spa offers in-room massages and pampering treatments such as body scrubs. Other on-site facilities include a steam room and a sauna.

Couples treatment room(s), sauna, hot tub, steam room

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Room options

Available filters for rooms
Showing 23 of 23 rooms

Design Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 29 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

Junior Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Design Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Design Double Room Single Use

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 29 sq m
  • Sleeps 1
  • 1 Queen Bed

Pool Penthouse Suite Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 45 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Junior Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

Junior Double Room

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 Queen Bed

Premium Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

Junior Quadruple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Pool Penthouse Suite Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 Queen Bed

Premium Triple Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

Pool Penthouse Suite Quadruple Room

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Premium Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 31 sq m
  • Sleeps 1
  • 1 Queen Bed

Pool Penthouse Suite Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Private pool
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Premium Double Room

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

Design Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Design Double Room

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

Design Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 3 Twin Beds

Design Quadruple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
  • 29 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed
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About the area

Map
Carrer Pla de la Torre, 16, Santa Susanna, 08398

What's nearby

  • Santa Susanna Beach - 11 min walk - 1.0 km
  • Levante Beach - 12 min walk - 1.1 km
  • Malgrat de Mar Beach - 5 min drive - 3.1 km
  • Pineda de Mar Beach - 5 min drive - 3.2 km
  • Calella Beach - 7 min drive - 6.6 km

Getting around

  • Santa Susanna Station - 9 min walk
  • Gerona (GRO-Costa Brava) - 31 min drive

Restaurants

  • ‪Kalima Beach Club - ‬6 min walk
  • ‪King's Cafe - ‬6 min walk
  • ‪Eetcafe Jerommeke - ‬4 min walk
  • ‪Restaurant Alhambra - ‬5 min walk
  • ‪Restaurante Florida Park - ‬1 min walk

About this property

Atzavara Hotel & Spa

Luxury eco-certified hotel near Santa Susanna Beach
At Atzavara Hotel & Spa, you can look forward to a terrace, a shopping centre on-site and a garden. Active travellers can enjoy amenities, such as cycling and archery, at this hotel. Treat yourself to a manicure/pedicure, a body treatment or a body scrub at the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature ocean views and more. Free in-room WiFi is available to all guests, along with a playground and dry cleaning/laundry services.
Other perks include:
  • 5 outdoor pools and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
  • Buffet breakfast (surcharge), bike hire and self-parking (surcharge)
  • A lift, a front desk safe and smoke-free property
  • Concierge services, massage treatment rooms and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All 465 rooms have comforts such as premium bedding and air conditioning, in addition to perks such as free WiFi and safes.
Extra amenities include:
  • Highchairs, children's books and art supplies
  • Bathrooms with hairdryers and shampoo
  • 50-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, free infant beds and heating

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (EUR 12 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 16 for adults and EUR 8.50 for children
  • 4 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Bamboo Pool Club
  • Botanic
  • El Mercat
  • Ginger
  • Posidonia

Things to do

  • 5 outdoor pools
  • Archery
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • High chair
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 20 meeting rooms
  • 24-hour business centre
  • Conference centre (26,910 square foot of space)

Outdoors

  • Dock
  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 21 November and 27 January.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.30 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 16 for adults and from EUR 8.50 for children
  • Uncovered self-parking fee: EUR 12 per day
  • Spa fee: EUR 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Atzavara Hotel Spa
Atzavara Hotel & Spa Hotel
Atzavara Hotel & Spa Santa Susanna
Atzavara Hotel & Spa Hotel Santa Susanna

Frequently asked questions

Does Atzavara Hotel & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Atzavara Hotel & Spa?

As of 19 Sept 2025, prices found for a 1-night stay for 2 adults at Atzavara Hotel & Spa on 8 Oct 2025 start from NZ$257.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Atzavara Hotel & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Atzavara Hotel & Spa?

Self-parking is available for EUR 12 per day.

What time is check-in at Atzavara Hotel & Spa?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Atzavara Hotel & Spa?

Checkout is at 11:00 AM.

Where is Atzavara Hotel & Spa located?

This family-friendly Santa Susanna hotel is located near a boardwalk, within a 15-minute walk of Platja Susana and Santa Susanna Beach. Les Caletes Beach and Les Dunes Beach are also within 15 minutes. Santa Susanna Station is 9 minutes by foot and Malgrat de Mar Station is 25 minutes.

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Atzavara Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 199 out of 287 reviews
Rating 8 - Good. 51 out of 287 reviews
Rating 6 - Okay. 21 out of 287 reviews
Rating 4 - Poor. 6 out of 287 reviews
Rating 2 - Terrible. 10 out of 287 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

andro

Liked: Cleanliness, amenities
Probably the best property in that area
Stayed 3 nights in Jun 2025

10/10 Excellent

Yves

Liked: Cleanliness, amenities, property conditions & facilities
Large resort, well located, suitable for all families or couples! Friendly staff and flexible.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel, lovely stay, very spacious rooms.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel, lots of sun loungers, great food, lovely staff. Area outside of hotel is not particularly beautiful with a train line in front of hotel so we never actually managed to make it on the beach
Stayed 3 nights in Jun 2025

10/10 Excellent

melanie

Liked: Cleanliness, amenities, property conditions & facilities
Easy for our family since I have two boys and my husband it was nice to have a daily buffet. The view from the room Looked out over the property.
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time- enjoyed all the pools especially the Bamboo rooftop. Activities and shows were fun, buffet was so good and loved the option to eat at Botanic for breakfasts and a dinner with upgrade. Staff were always friendly. Highly recommended!
Stayed 5 nights in Jun 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful, amazing service and very clean
Stayed 5 nights in Apr 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, everything was perfect. Lovely rooms, all very new and clean. Roof top pool was just fantastic. Breakfast was the best we have ever had, an amazing amount of options. One of the best hotels we have stayed in!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

We started our holiday at a hotel a few meters down the road and that hotel was a disaster. Atzavara saved our holiday. The room was spotless and the facilities were excellent. My little girl (8) loved the food, pool and kids club activities. The staff were absolutely amazing and so friendly. If I were to go to Santa Susanna again I would definitely be back at this hotel.
Stayed 5 nights in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort great gluten free options on the buffets rooms modern and spacious spa circuit is a must do
Stayed 1 night in Oct 2024

10/10 Excellent

Ange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place Easy parking
Stayed 5 nights in Jun 2024

10/10 Excellent

Roy

Liked: Amenities
We had a wonderful stay & look forward to our return ☀️☀️☀️
Stayed 1 night in Apr 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

All perfect, except the A/C isn't working during the spring time.
Stayed 6 nights in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would absolutely recommend this hotel to my friends and family, just the smell in the giant entrance/lobby area itself was enough, smells lovely 24/7 and its extremely clean with refreshments provided! We got a glass of cava on arrival, and on another day when it was their 3rd birthday they left cakes and drinks for all the guests. They also had juice and water and sweets for guests too. Lots of staff on the check in desk. There is so many pools, including a roof top one which was unreal and had a live singer and saxophonist! Felt so luxurious! The drinks are amazing, especially the frozen strawberry daiquiri! There are a few restaurants to choose from too, really nice and fancy but not over priced, just fairly priced. The gardening is gorgeous all around, so aesthetically pleasing everywhere you look. The breakfast was fantastic, there is so many stations with everything to choose from and its constantly topped up, like they just dont run low on anything, even at the end, was amazed by it, never experienced anything like it. Rooms are soundproof and clean. Cleaners came every day to change the towels and bedding
Stayed 4 nights in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another lovely stay

My second time here, really love the hotel. The area is ok, lots to do and see. My only issue was that I asked reception to book me a table at a local restaurant and it wasn’t done so I didn’t manage to eat where I wanted to that night. Other than that the stay was perfect!
Stayed 1 night in Oct 2024

10/10 Excellent

Denisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything amazing, from the room to food and staff. Thank you
Stayed 1 night in Apr 2024

10/10 Excellent

Veebawadee

Liked: Cleanliness, staff & service, property conditions & facilities
My mum and auntie to whom I arranged this holiday were well treated and looked after. Food was fresh and staff were great. A bottle of water was provided every day! Thank you for making the stay of these two ladies enjoyable!
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was brilliant, little bit upset that we paid for a penthouse suite but got given the smallest one, with the smallest patio area and smallest pool, even the one next door was much bigger, other then this though everything was great
Stayed 3 nights in Jul 2024

8/10 Good

Tal

Liked: Cleanliness, property conditions & facilities
Overall it was good, but didn't feel like 5-stars. Acoustic is bad ( heard high hills noises from the corridor and the upper floor, cleaning team starting moving furniture early in the morning). No beverages at dinner ( even water), spa was overpriced for what you get, no netflix etc. Adding these little extra features will help feeling more welcome. We felt rushed by the staff during the meals and the cleaning team entered our room before 10 am while we were there.
Stayed 1 night in Jan 2025

6/10 Okay

Blaithin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel room was clean and big enough . Service not the best ..very slow and had to keep looking for someone if I needed something in the pool area …foof for breakfast was ok could have more of a variety and should allow to bring food up to your own room without asking ..
Stayed 4 nights in Oct 2023

10/10 Excellent

joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds and hotel were immaculate, if the maids couldnt make up your room first thing they made sure to come back later so always spotless. Only small gripe, pillows weren't that comfy. Otherwise 5☆
Stayed 7 nights in Sep 2023

2/10 Terrible

Mark

This is not a 5 star hotel. The service and food is terrible, when you complain nothing is done. My son has allergies and the restaurant staff didn’t even know the ingredients in the food.
Stayed 6 nights in May 2024

2/10 Terrible

Daksha

Disliked: Cleanliness, staff & service, room comfort
Sadly very disappointed with so called five star hotel. On the 1st day we arrived. No one to help with luggage to take into our room. Or when you departure Reception staff said if we stayed more then 4 days then we can book to eat at any other restaurant in the hotel. I booked half board so thinking, meal would be included. But sadly not as we found out when we got into the restaurant. 1st day at breakfast i sad i had food allergies and 3 of us are vegetarian. There was nothing labelled. The all the salad didn’t have sperate spoons so people using same for meat as well as salad. I was offer somethings from the kitchen. Having mentioned all these things only few had lables on the food but not all. I thought at least they are trying. But day 3 gone back to no labells. I we staying for 6 nights. It got worse as days went on. Only if you lucky have 2 vegetarian dishs. i have allergies so just plain pasta and plain veg and salad for me. They offered to make something me. To my suprise i got boiled chickpeas and boiled veg. And 1 night vegan hamburger which was not cooked properly. Veg given was luck warm. After talking to the manager nothing changed. She must have passed massage on but the kitchen staff to willing to listen. Today i asked for vegetarian nachos,and i got I would not recommend this hotel for people who are vegen, vegetarian or eat halal. The staff use the same knife to cut everything.
Stayed 5 nights in Jun 2025

10/10 Excellent

Deerasinghe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best thing about this hotel is the breakfast. Funnily enough, a friend who had stayed here a few years remembered this when I said I had made the booking, and boy was he not wrong. The staff are also incredibly helpful and friendly, and the rooms spacious, modern, and comfortable. We had a sea view room and the view from the balcony was indeed stunning. Lots of great entertainment at the bar downstairs, and we caught a couple of very cool acts on two different nights. Onsite facilities like the tennis courts, the (huge) gym, and the yoga classes are an added bonus. It's absolutely perfect for a wellness getaway. The city centre is about a 20-minute bus ride away, and the bus stops are just outside the property perimeter. The little town that's sort of adjacent is a little more rundown, but the seaside boardwalk probably gets very busy during summer. We went off-season and it was pretty calm, though we found one excellent fish restaurant not too far away.
Stayed 2 nights in Apr 2024

6/10 Okay

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice experience, although very expensive

The check in was relatively good The staff was very kind and attentive. The room was really nice, with a balcony that gave a view to the sea and pool. Really nice. The atmosphere of the hotel is very modern and artistic. It has many restaurants with different themes and options for each one. The pool is really nice, seems to be on basis of salty water (at least that is what i felt) Other then that, everything is quite expansive - but that is expected for this kind of a hotel. For the room i would give 4, for the sole reason that the toilet - it was just not comfortable at all. The bad is that again, an expansive 5 star hotel, and they charge extra money for parking and spa entrance (which you need to reserve in advance to enter) Generally i would not recommend this place, just because there is nothing interesting around it, this hotel seems to be the most interesting thing there is to do in this town. But if you have to go somewhere in this town, that i thing this hotel os the best option, although quite expansive one
Stayed 1 night in May 2024