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"Awesome location and clean rooms"

"What a beautiful property! We thoroughly enjoyed our stay. The hot springs (which stay open until about 3am), the views of the Arenal Volcano, the room amenities, the tasty (& varied breakfasts), the helpful staff, the views from our porch.... I could go on! Staf were helpful organising tours and we really liked how there was a coffee & tea station in reception as well as in the rooms. We also enjoyed our dinner at the on-site restaurant Surá. Highly recommended"

"From the moment we arrived, the warmth and professionalism of the staff set the tone for our stay. Angelica at the front desk and Michael the bellhop were true standouts—their attentiveness and genuine care made us feel well supported from check‑in through departure. They elevated our appreciation for the entire team. The property itself is stunning, surrounded by lush greenery with beautiful volcano views from almost every angle. Because this was a last‑minute booking, we stayed in several different room types. Each offered a unique perspective of the grounds, but the rooms felt fairly standard compared to the beauty of the property overall, and each change felt like a noticeable downgrade. The lack of a gym was also disappointing. The highlight of our stay was the Chato Suite. While the room itself was simple, the private outdoor area—with its own thermal pool—was unforgettable and absolutely worth the premium. By comparison, the Premium Suite was fine but awkwardly designed, with a Jacuzzi that doubled as a shower and was difficult to get in and out of. Our final room, a Junior Suite, felt like a typical hotel room, though the volcano view remained its best feature. Overall, while the rooms themselves were not extraordinary and the absence of a gym stood out,"

"room too dark and amenities not working properly staff friendly and helpful"

"I loved the set up of the hotel. It was quaint enough to feel small and intimate yet it was a really large property with two cold poles with two slides for the kids, which was super fun. The variety of hot spring pools was really fun to go and test out and move around. The rooms were really nice and updated. The staff was really kind. It was a great place and I’d love to go back."

"Está muy bien ubicado y si quieres una experiencia que se adecúe al sitio en el que te encuentras es ideal, le hace falta un poco de mantenimiento "

"Very helpful and friendly staff available to book last minute excursions and provide recommendations, including dealing with a flat tire. Breakfast was delicious. Walking distance to restaurants in Santa Elena and short distance to many activities in the Monteverde area. Highly recommend."

"Excellent service, beautiful views, wonderful food and plenty of activities to keep you busy for days. The staff make this place exceptional. Extremely kid friendly. We were there in high season and it never felt overcrowded. The views though. Breathtaking. Worth every penny!!! "

"Staff were nice, room was not the best. Bathroom ceiling full of mildew. I did mentioned it to the staff, stated that they are working on it. "