4 outdoor pools, pool umbrellas, pool loungers
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Reviews of Irotama Torres

3.5 out of 5
Irotama Torres
Km 14 Via Cienaga, Santa Marta, Magdalena

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 183 reviews" "
Rating 8 - Good. 42 out of 183 reviews" "
Rating 6 - Okay. 10 out of 183 reviews" "
Rating 4 - Poor. 7 out of 183 reviews" "
Rating 2 - Terrible. 5 out of 183 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property staff amenities and grounds
Stayed 3 nights in Apr 2024

4/10 Poor

ingrid

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Many restrictions but some staff are very kind. Edgardo from Buho Bar makes the best piña coladas in the whole resort. Limited dining food quality and taste subpar for cost. Will need more than 1 golf cart between buildings but they tried their best to make it work. Receptionists Diara and Roslyn at Reservado building were awfully rude and made the stay uncomfortable. Their attitude was horrid and they were constantly on their phone gossiping while people waited on line for assistance. They ignored our good mornings or hellos but other workers in the lobby were always kind. Roslyn and Diara were annoyed with any questions we had about the map or resort services as they were met with eye rolls and indifference. Angel the barman at reservado pool bar was also unfriendly but we worked with Erick for the rest of the trip to try avoid anymore unpleasantries. Imprtant to note most of these resorts hold permanent residents so some owners are quite unfriendly to hotel guests. No music on any beach or pool or public area. Mostly nothing to do before 1030am, as there are no planned events and all pools/stores are closed within tthe resort. Some of the best massages available at the spa however, the chocolaterapia is a great choice.
Stayed 5 nights in Feb 2024

10/10 Excellent

PEDRO VICENTE, COLUMBIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great complex in the middle of natural beauty. Nice beaches… good customer service, good food… the all include plan is great
Stayed 4 nights in Dec 2023
Response from Zarifeth Robles Salomón Customer Service Irotama H on 13 Feb 2024
Dear Mr. Pedro, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

6/10 Okay

Orianna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our bathroom shower/bathtub faucets were broken and for the price, i feel like the rooms should have been a little nicer.
Stayed 4 nights in Dec 2023
Response from Customer service manager on 27 Jan 2024
Dear Mrs. Orianna, On behalf of Irotama Resort we want to thank you for taking the time to write a review about the last stay, we are very sorry that it was not entirely positive, day by day reinforcing our quality standards by listening carefully to each and every one of the valuable opinions guests like you. We have shared his words with our managers of the different departments so that they take the appropriate measures.We reiterate our commitment to provide you with the best service, and we hope to receive in the future a new home opportunity to create a new unforgettable experience, in this, your beachfront.Best Regard,

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt really safe to be in the hotel. Security guards were very aware and asked questions to make sure that guests were going into the right taxi and only guests were going into the hotel. Staff were very friendly and helpful. I will be coming here for my next time in Santa Marta.
Stayed 4 nights in Nov 2023
Response from Zarifeth Robles Salomón Customer Service Irotama H on 3 Dec 2023
Dear Mrs. Tatyana, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards, Zarifeth Robles Customer service manager

2/10 Terrible

Roxanny

Stayed 2 nights in Sep 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 11 Oct 2023
¡Hola Roxanny! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

8/10 Good

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El agua de las piscinas fantástica, muy clara y limpia
Stayed 4 nights in Jul 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 22 Jul 2023
¡Hola Diego! Todas esas palabras que resaltan nuestra importante labor en el área turística, son la energía que necesitamos para continuar nuestras labores. Gracias por preferirnos y siempre visitar nuestras instalaciones.Esperamos que nos visites pronto.

8/10 Good

alcides

Stayed 4 nights in Jul 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 31 Jul 2023
¡Hola Alcides! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, good foods options and great facilities
Stayed 4 nights in Jun 2023
Response from Zarifeth Robles Salomón Customer Service Irotama H on 3 Jul 2023
Dear Mr. Juan C, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Carl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
5th time staying here. We have a young child and Irotama caters well to families. Everything you’d need for a vacay can be found on the property. Staff is fantastic and property is well maintained. 5 stars and looking forward to the next visit.
Stayed 6 nights in Jun 2023
Response from Zarifeth Robles Salomón Customer Service Irotama H on 3 Jul 2023
Dear Mr. Carl, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 3 Jul 2023
¡Hola David! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

8/10 Good

Gabriel, Medellim

Stayed 8 nights in Apr 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 22 May 2023
Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 Excellent

Amos, fair lawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Del Mar building and it was excellent, we had a 2 bedroom apartment that was big enough for 5 people comfortably, the service was pretty good, food at the buffet was just OK, the Italian restaurant was much better, pools and the beach are great, will go back for sure.
Stayed 2 nights in Apr 2023
Response from Customer service manager on 21 Apr 2023
Dear Mr. Amos, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

ANDRES FELIPE, Bogota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great palce to take a time to relax.
Stayed 3 nights in Mar 2023
Response from Customer service manager on 26 Mar 2023
Dear Mr. Andres, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was very comfortable, but the lack of restaurants and activities in the Reservado tower was a little disappointing, also having the pool closed so early, maybe it is the season, but they could install some nice illumination and keep the pool open until at least 10 pm
Stayed 2 nights in Mar 2023
Response from Customer service manager on 18 Mar 2023
Dear Mr. Miguel, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience.It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations.Thank you again for choosing us and we hope to see you soon back at Irotama Resort.Best regards,

10/10 Excellent

Tomas, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best all inclusive resort compared with others visited in Mexico, Curacao, Cuba and Cartagena in Colombia
Stayed 3 nights in Feb 2023
Response from Customer service manager on 22 Feb 2023
Dear Mr. Tomas, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 22 Feb 2023
¡Hola Lindsay! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros.¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 Excellent

carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort just in front oft he beach.
Stayed 5 nights in Feb 2023
Response from Customer service manager on 22 Feb 2023
Dear Mr. CarlosAt Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

RICARDO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and roomy bedroom with a kitchen (wasn't advertised). Direct access to the sea. Nice swimming pool on the building. Close to the airport, to a mall and grocery stores
Stayed 3 nights in Feb 2023
Response from Customer service manager on 22 Feb 2023
Dear Mr. Ricardo, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 6 Nov 2023
¡Hola Christian! Gracias por calificarnos, estamos muy felices de conocer su maravillosa experiencia en nuestras instalaciones, sus palabras son una recarga de energía para nosotros.¡Esperamos tenerles pronto de vuelta y seguir siendo su destino #1 de vacaciones en la costa! Zarife Robles Salomón Jefe de Servicio al Cliente Irotama Resort

10/10 Excellent

Omar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Response from Customer service manager on 27 Dec 2022
Dear Mr. Omar, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Natalia Moreno P and Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Irotama Torres es bastante limpio y grande. El apartamento tenía una vista hermosa al mar y tiene buen aire acondicionado. La piscina es muy linda infinity y siempre hay staff dispuesto a ayudar… siempre con una sonrisa. Nostros tomamos el bus del hotel o el carrito de golf para transportarnos hacia el irotama lagos donde está la piscina principal. Lo que más nos gustó fue la amabilidad de todo el staff del hotel, siempre dispuestos a ayudar y muy amables. Recomendada la comida en cocos a la carta
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 17 Dec 2022
Estimada Sra. Natalia Moreno, En nombre de Irotama Resort, le expresamos nuestro más sincero agradecimiento por haber seleccionado nuestro hotel para su descanso y por haberse tomado el tiempo para contarnos su experiencia. Nos sentimos orgullosos de contar con un equipo amable, detallista, eficiente, profesional y honesto el cual comparte la dedicación para hacer de nuestro servicio, destacado e inigualable. Es muy gratificante conocer que nuestros huéspedes tuvieron experiencias memorables.Nuevamente gracias por escogernos y esperamos verle pronto de regreso en Irotama Resort. Sinceramente,

2/10 Terrible

Frederick F

Stayed 2 nights in Oct 2022
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 31 Oct 2022
¡Hola Frederick! Gracias por calificarnos, lamentamos que su experiencia no haya sido del todo positiva, nos gustaría conocer a detalle que aspectos de nuestro servicio no fueron de su total agrado, con el fin de corregir y mejorar nuestro servicio, reforzamos día a día nuestros estándares de calidad, y trabajaremos incansablemente para asegurarnos de que superaremos todas las expectativas.Esperamos recibir en el futuro una nueva oportunidad para crear una nueva experiencia.

10/10 Excellent

carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect stay, great service, delicious food
Stayed 4 nights in Oct 2022
Response from Zarifeth Robles Salomón Customer Service Irotama H on 14 Oct 2022
Dear Mrs. Carolina, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards, Customer service manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 29 Sept 2022
¡Hola Daniel! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

6/10 Okay

Nury

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff are slow and everything is a process . Is a very good and convenient place good location.. only issue are most of the staff..
Stayed 2 nights in Sep 2022
Response from Zarifeth Robles Salomón Customer Service Irotama H on 18 Sept 2022
Dear Mr.On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience.It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations.Thank you again for choosing us and we hope to see you soon back at Irotama Resort.Best regards,

10/10 Excellent

Tobey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at Itotama resort. In trying to see lots of areas of Colombia, we only spent one night here. It was not enough! I would come again and stay longer and enjoy more of the many offerings of this beautiful resort.
Stayed 1 night in Sep 2022
Response from Customer service manager on 18 Sept 2022
Dear Mr. Tobey, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take the time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations.Best regards,

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, beautiful / clean apartments at the Irotama del Sol. Love the peaceful surroundings. We will definitely go back (family of 11 members stayed at this hotel). We will definitely recommend it.
Stayed 3 nights in Jul 2022
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 20 Jul 2022
Hello Ana, Let me express my gratitude for taking the time to write about your stay. Our priority is to make each guest's experience exceptional and as special as possible. Thank you for choosing us and we hope to see you very soon here at Irotama Resort, his oceanfront home.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of this resort on Orbitz are a little deceiving. They show a lobby, but there are four lobbies. We took the shuttle from the airport which was great, but we were dropped at a place that didn't match the picture. I thought we were at the wrong place. Don't make that mistake. This resort is great. We have traveled to Santa Marta many times. This was our first time at Irortama and when we return we will be staying at the Irotama. I don't know what to say about this resort, 5 stars, 10 out of 10. We rented a "Junior Suite" which was much more than the pictures posted on Orbitz. This is a beautiful resort and I recommend you consider it in your search for places to stay.
Stayed 6 nights in Jul 2022
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 20 Jul 2022
Hi John, All those words that highlight our important work in the tourism area are the energy we need to continue our work. Thank you for preferring us and always visiting our facilities. Thank you very much for visiting us and having a fabulous stay, we hope you visit us soon.

8/10 Good

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
service
Stayed 1 night in Jun 2022
Response from Zarife Robles Salomón Jefe de Servicio al Huésped on 20 Jul 2022
¡Hola Brenda! Gracias por calificarnos, nos complace saber que disfrutaron la experiencia con nosotros. ¡Esperamos tenerle pronto de vuelta en este, su hogar frente al mar!

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really love the property and soul like to come again in a future trip to Colombia.
Stayed 4 nights in Apr 2022

4/10 Poor

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pésimo servicio demasiado groseros la mayoría del personal, mucho problema por cualquier cosa que desees realizar en el hotel.
Stayed 2 nights in Apr 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the complex, the beaches, the activities, the staff and the cleanliness. The food is alright but nothing outstanding except for the grilled fish
Stayed 7 nights in Apr 2022

10/10 Excellent

Gustavo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two room suite was very spacious, well maintained and clean. Pools are great and the resort has plenty of space and activities. We required gluten free food (Coeliac) and staff were always very helpful in making sure they understood what was needed. The only downside was having to explain someone different at every meal what gluten free meant. There is a mall with restaurants, supermarket and pharmacies very close from the resort.
Stayed 4 nights in Mar 2022

10/10 Excellent

Carolina Rincon

Stayed 4 nights in Mar 2022

10/10 Excellent

Luis, Bogota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was really good. I would change the dining or eating options. The restaurants aren't that good, food could be better. Other than than that was great
Stayed 4 nights in Feb 2022

4/10 Poor

monica

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Terrible shower
Stayed 1 night in Dec 2021
Response from Zarifeth Robles Salomón Customer Service on 7 Dec 2021
Dear Mrs. Monica, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience. It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations. Thank you again for choosing us and we hope to see you soon back at Irotama Resort. Best regards,

8/10 Good

Jose A

Travelled with family
Liked: Cleanliness, staff & service
Needs to work a little more ion food service. The Menu on Coco's restaurant for buffet is very limited.
Stayed 3 nights in Nov 2021
Response from Zarifeth Robles Salomón Customer Service on 7 Dec 2021
Dear Mr. Jose A, Thank you for your comments for Irotama Resort, we are very grateful for your time and for sharing your experiences with us, your opinions is very important for us. We apologize if your experience has not been entirely positive, we are strengthen our quality standards every day and work hard to ensure you exceed all your expectations. We hope to see you again in irotama to serve you as you deserve. Best regards,

10/10 Excellent

Candida, Peekskill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent! It is very clean and has very good customer service. The staff is very friendly and attentive. The view from the rooms is fascinating. The pools are very nice, the girls loved it. We will definitely repeat our stay at this hotel more often. It is a beautiful experience for those who travel as a family, especially with children.
Stayed 1 night in Nov 2021
Response from Zarifeth Robles Salomón Customer Service on 7 Dec 2021
Dear Mrs. Candida, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take a time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations. Best regard

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a brand new, extremely well set up, maintained and cleaned property. I enjoyed the spacious room, living room and bathroom. The balcony had an amazing view overlooking the bay. All around 10/10! We’ll definitely stay there again!!!
Stayed 1 night in Oct 2021
Response from Zarifeth Robles Salomón Customer Service on 26 Oct 2021
Dear Mr. Mauricio, His words are a recharge of energy for us. Our job is to provide you with the best care and that your experience with us is great. Thank you very much for visiting us and having a fabulous stay. We are waiting for you again!

6/10 Okay

PALMA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facility, room options, overall location. I didnt like the all inclusive concept, cost/ benefit, service, recreational activities. i dont recomend the all inclusive package
Stayed 5 nights in Sep 2021
Response from Zarifeth Robles Salomón Customer Service on 3 Oct 2021
Dear Mr. Palma, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience. It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations. Thank you again for choosing us and we hope to see you soon back at Irotama Resort.

10/10 Excellent

Nury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and love the amenities. Breakfast should have more variety but it’s ok. Everything else was amazing
Stayed 3 nights in Sep 2021
Response from Zarifeth Robles Salomón Customer Service on 16 Sept 2021
Dear Guest Nury, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience. It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations. Thank you again for choosing us and we hope to see you soon back at Irotama Resort. Best regards,

8/10 Good

Ricardo A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Zarifeth Robles Jefe de Atención al Huésped Hotel on 16 Sept 2021
Estimado Sr. Ricardo, Sus palabras son una recarga de energía para nosotros. Nuestro trabajo es brindarle la mejor atención y que su experiencia con nosotros sea grandiosa. Mil gracias por visitarnos y haber tenido una estadía fabulosa. ¡Le esperamos de nuevo!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern buildings. Excepcional customer service, good food, great location, beaches in good standing( except that at this trip I noticed many street vendors selling at the beach ) This time, only 2 pools were opened. The available access for sauna and turco were impossible (3 days) waiting list reservation !! I was a little disappointed because I pay for all inclusive. In general it is a good place for vacations,
Stayed 4 nights in Aug 2021
Response from Zarifeth Robles Salomón Customer Service on 22 Aug 2021
Dear Guest, On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience. It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations. Thank you again for choosing us and we hope to see you soon back at Irotama Resort. Best regards, Zarifeth Robles Salomón Customer Service Irotama Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place but the restaurants services was not great!
Stayed 3 nights in Jul 2021
Response from Zarifeth Robles Salomón Customer Service Irotama H on 22 Aug 2021
Dear Mr. On behalf of Irotama Resort, we express our sincere thanks for having selected our hotel for your rest and for taking the time to tell us about your experience. It has been a real pleasure to be our service and provide you with the service and attention you deserve, we are satisfied to know that we have met your expectations. Thank you again for choosing us and we hope to see you soon back at Irotama Resort. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always coming back
Stayed 3 nights in Jun 2021
Response from Zarifeth Robles Salomón Customer service manager on 22 Aug 2021
Dear Guest, At Irotama Resort, we express our gratitude for having selected our hotel to rest and take a time to write a review about your stay. It has been a pleasure to be at your service and give you the service and attention you deserve, we are happy because we have fulfilled your expectations. Best regard

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! Everything is so well coordinated you will feel at home. The staff is super helpful and attentive. The food is delicious and they are doing a great job with all the Covid measures. I hope you can come visit!
Stayed 1 night in Mar 2021

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff is tremenous. This is our third trip to the property and it has outstanding personnel. Yudy the waitress in El Buho is the best, the waiter on the 16th floor Inajel is great and the room service snd housekeeping is 1st class. We stayed in Del Mar. With the coronavirus we were limited in facilty use, but the pool and food was great. Latam cut our trip short with flight cancellation, and the gym and sauna were closed as well. We hope to return in the future and hope management will provide compensation for us having to leave 4 days early. This resort is 5 star.
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the service and beautiful location. There are no dislikes
Stayed 8 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020