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Hotel Balcon Gueela

2.5 star property
Enjoy tropical vibes at this beachside retreat with poolside cocktails and garden strolls, just steps from Chahue Beach.

Choose dates to view prices

Hotel Balcon Gueela offers a genuine beach getaway with ocean views and garden surroundings. Relax with drinks at the poolside bar or swim in the outdoor or children's pool. Enjoy in-room WiFi, free self parking, and 24/7 front desk assistance near Chahue Beach.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Housekeeping
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 700 per vehicle (return)
  • Airport shuttle fee per child: MXN 700

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Balcon Gueela have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 10:00 PM.

Is Hotel Balcon Gueela pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Balcon Gueela?

Self-parking is free at this property.

What time is check-in at Hotel Balcon Gueela?

Check-in start time: 2:00 PM; check-in end time: 3:30 AM. After-hours check-in is not available.

What time is check-out at Hotel Balcon Gueela?

Checkout is at noon.

Does Hotel Balcon Gueela provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 700 per vehicle applies.

Where is Hotel Balcon Gueela located?

Located in Sector L, this hotel is within a 15-minute walk of Marina Chahue and Chahue Bay. Chahue Beach and Mercado Tres de Mayo are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very good

8.8

Cleanliness

6.6

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 16 out of 37 reviews
Rating 8 - Good. 15 out of 37 reviews
Rating 6 - Okay. 4 out of 37 reviews
Rating 4 - Poor. 1 out of 37 reviews
Rating 2 - Terrible. 1 out of 37 reviews

Reviews

Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is a basic hotel and does not claim to be anything different. The staff are all very friendly and super amazing. The rooms are very clean and cleaned daily, the courtyard is also very clean.
Stayed 4 nights in Jan 2023
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio!!
Stayed 4 nights in Dec 2023
Verified

8/10 Good

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy higienico

Me encantó la limpieza del hotel y muy buen precio.
Stayed 1 night in Apr 2023
Verified

4/10 Poor

Pablo Resendiz

Liked: Staff & service, property conditions & facilities
No la recomendaria
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto la tranquilidad qué hay en el hotel y el fácil acceso que tienen a las avenidas principales
Stayed 2 nights in Jan 2022
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE UBICACION, PERSONAL MUY AMABLE, LIMPIO Y SEGURO
Stayed 4 nights in Jan 2022
Verified

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and comfortable room for the price. However, drinking water, coffee, snacks, etc are not available in this hotel or in the neighborhood. I had to leave and go to a store for the bare necessities
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Reyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, with ac, the property is not 5 star but very comfortable good for the price we paid , The people was very friendly and helpful, so happy to stayed here.
Stayed 7 nights in Nov 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Verified traveller

Nada más no fue como en las fotos, pregunté por transporte del aeropuerto al hotel y no me dieron respuesta, detalles.
Stayed 3 nights in Jun 2021
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Basic and clean

Rather spartan but clean. Good location on a quiet street. Other guests were noisy, but it was quiet after around 10pm. Had to ask for shampoo, and plastic mattress covers were our main dissatisfactions.
Stayed 1 night in Jan 2021
Verified

10/10 Excellent

candelario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente habitación para mí utilidad.

Habitación cómoda con clima y baño completo en su interior , piscina y estacionamiento gratuito propio, excelente para aquellas personas que les gusta salir a conocer el lugar que visitan y que solo utilizan la habitación para descansar. Personal amable,atentos y dispuestos a orientarte y ayudar en tus dudas.
Stayed 5 nights in Nov 2020
Verified

8/10 Good

Hemir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un buen lugar para descansar y relajarse

Un buen lugar para descansar y relajarse
Stayed 1 night in Oct 2020
Verified

8/10 Good

Hemir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un buen lugar para descansar y relajarse

Un buen lugar para descansar y relajarse todo muy bien
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy lindo, el cuarto era tal cual las fotos
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal siempre fue atenta y amable
Stayed 2 nights in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Abusibos

Me exigieron el pago por adelantado, cuando aquí decía que era pago en el hotel al llegar. Por ese motivo ellos cancelaron mi reserva
Stayed 7 nights in Dec 2019
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel cleanliness was excellent the room was clean and fresh and quiet the personnel were friendly the location was excellent, we have a restaurant nearby also a bar and a night club within a walking distance.
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resumen Hotel Balcon Gueela

Muy bien el servicio y mucha ayuda a la hora de resolver algunas preguntas
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Disliked: Amenities
Best thing was location- very basic rooms hard mattress like rocks no coffee no elevator staff generally nice
Stayed 5 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo muy bien, solo que las hormigas se metian al cuarto por las noches.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion muy buena, economica, la alberca limpia, ubicaciin excelente seguidad
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un bonito lugar para descansar o vacacionar en familia a un precio cómodo.
Stayed 1 night in Jun 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
La tarifa un poco alta a comparación de otros hoteles de las mismas características.
Stayed 5 nights in Mar 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel sencillo a buen precio con alberca, con buena ubicación
Stayed 1 night in Dec 2018