Beach/ocean view
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Reviews of Santa Fe Beach Club

3 out of 5
Santa Fe Beach Club
Pantalan, Talisay, Santa Fe, Visayas

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 59 reviews" "
Rating 8 - Good. 19 out of 59 reviews" "
Rating 6 - Okay. 9 out of 59 reviews" "
Rating 4 - Poor. 1 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so nice and very helpful when it came to answering my questions! The location is amazing and the area is beautiful! Not to mention the food was delicious too. Would absolutely recommend
Stayed 3 nights in Mar 2024

8/10 Good

Floriano

Liked: Staff & service, property conditions & facilities
The staff are nice and very quite place the only problem is the restaurant they closed very early the order of food is 7:30pm.
Stayed 3 nights in Jan 2024

10/10 Excellent

salvador

Stayed 1 night in Sep 2023

10/10 Excellent

Lloyd, Arlington

Stayed 1 night in Aug 2023

10/10 Excellent

Roger

Stayed 4 nights in Jun 2023

8/10 Good

Angel Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is okay. Nothing really special for their rooms. It's pretty decent but my husband was uncomfy with the bed although it didn't bother me. We also noticed that during the night when it's so peaceful, we can hear people talking in the other rooms which seems uncomfy for us. But overall, their food, the staff, the view, and the location were great. I just hope they will upgrade their facilities more and their rooms as well.

10/10 Excellent

Johvani Rey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a scam!
STAY AWAY FROM THIS RESPORT! I would not recommend this place. The service is horrible. Only one guy assisted us from check in to check out. The room is nasty- there were a lot of cockroaches and bed bugs.The linens were soiled and it seems like they have not changed the sheets. We were also not allowed to park inside the vicinity because the "owner" was there. We have to move to Indai's Aqua sport resort which is just a few steps from them and they provide great food and comfort for a fraction of the cost. This place is poorly run and is a total scam. The pictures that they posted seems outdated. They may have seen their prime but definitely not worth it!
Stayed 1 night in May 2021

10/10 Excellent

Lymarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. The place is good and clean, and the staff are well-mannered.
Stayed 2 nights in May 2021
Response from Lyn on 19 May 2021
Thank you for your feedback it is very important to us. We are happy that you had an amazing stay.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and clean. The staff were very accommodating and friendly.
Stayed 1 night in Apr 2021
Response from Peter on 28 Apr 2021
Thank you for your feedback. We are glad that your had a wonderful stay. It is our pleasure to host you and we hope to see you again

10/10 Excellent

Alma Febella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Peter on 27 Apr 2021
Thank you for leaving a feedback. We are glad that you had a 10 of 10 stay.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property owner and the staff are very accommodating to our needs. I am a local tourist who enjoy a good hospitality from this resort. Highly recommended. The rates is at par with other beach club. Enjoy a good life to all.
Stayed 1 night in Mar 2021
Response from Lyn on 15 Mar 2021
Thank you for leaving a feedback. We appreciate it so much. Our pleasure to host you and your group

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean and comfortable. The options on the restaurant menu and the delay in check in made the experience at Santa Fe Beach Club less pleasant than I would like.
Stayed 2 nights in Dec 2020
Response from Pete on 4 Jan 2021
Thank you for your feedback, I'm sorry to hear about that. Due to the pandemic, supply of produce is low we had to cutoff most of our menu but we upgraded our breakfast meals instead for better value, hopefully you enjoyed them. We ensure that every room is sanitized treated with UVC twice so additional time is added to the cleaning hopefully this is understandable. We continually strive to improve our services, We would love to host you again perhaps on better times and hopefully have resolved your concerns. Many thanks

8/10 Good

Rey Aldo Chito

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In it for the friendly staff.
Very nice place. Just didn't like the beach so much. It was near the pier. Apart from that, hospital and friendly staff. Would recommend the place.
Stayed 2 nights in Dec 2020
Response from Pete on 4 Jan 2021
Thank you for your feedback. We love to hear from our guests. Hopeful to host you again in your next Santa fe Bantayan vacation

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were accommodating and great food! Will recommend Santa Fe Beach Club. 👌
Stayed 2 nights in Dec 2020
Response from Peter on 26 Dec 2020
Thank you for your feedback, we're glad you enjoyed your stay with us

8/10 Good

Eleazar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Anne, Cebu City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place, room, staffs, location and food is awesome.
Stayed 2 nights in Dec 2020
Response from Peter on 7 Dec 2020
Thank you for your feedback, such an encouragement for us to continually improve our services. It was our pleasure to host you :)

8/10 Good

emmanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay at this facility
Amazing! hotel staffs are so accommodating, very easy to deal with. The room is big and clean though I would suggest a tv and closets should be installed too. The white beach which is just located some few steps away from our doorsteps is fantastic...
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Lyn on 28 Oct 2020
Thank you for your feedback we appreciate it, we hope to see you again

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New rooms that were very clean with very helpful staff.
Stayed 1 night in Mar 2020
Response from Lyn on 7 Dec 2020
Thank you for your feedback, such an encouragement for us to continually improve our services.We hope to host you again some time :)

10/10 Excellent

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was recently built and very clean. Staff was very helpful and friendly. We looked around the area and it was definitely the best price for a clean beach resort.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beach front room I upgraded to was awesome. Cheap room I spent the first two nights in was very spartan with no tv or refrigerator, minimal towels, and no hot water, no chairs or other furniture besides a small table. Staff was awesome!! Excellent location with a beautiful beach.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The service at the restaurant was very poor. There was an extremely long wait time for all meals even after requesting the meals to be prepared and served at a particular time. Having two young children 2 and 5yrs meal times need to be a routine for them. So having them wait around on some occasions 45mins late is very disappointing as the children were hungry, tired and no longer wanting to wait at the dinner table. Coffee was served in the mornings and brought to our room where we sat outside enjoying the sunrise but the staff did not clearing the table for two days. The rooms are not made up daily so if you would like your bed made or the floor swept of sand then you best ask them to clean your room. They have a laundry service but be sure to set aside two or three days as it is out sourced and not done on the premises. my laundry was still wet when it was returned and I was checking out. Disappointing. The staff however were polite and friendly and could do with more customer service training. example , water poured and offered each time you sit down at the table in the restaurant. That the table is set with cutlery and sauces before the meals arrive. That the waitress offers you all a drink upon sitting down. For the cost of the family villa per night I do expect more in terms of service and quality. We left one day early as I was extremely disappointed in the resort, the beach and the service.
Stayed 5 nights in Jan 2020

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved our stay
We absolutely loved our stay. The staff were helpful, the food was fabulous, room was clean and comfortable and the location was amazing. We booked for 3 nights and stayed for 6, didn't want to leave
Stayed 3 nights in Jan 2020
Response from Peter on 7 Feb 2020
Thank you for your feedback it was certainly our pleasure to host you. We are glad to hear that you had a wonderful stay and we hope to see you again

10/10 Excellent

Derick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with the place.
Stayed 1 night in Jan 2020
Response from Peter on 6 Feb 2020
Thank you for taking your time to write us a feedback, it is very important to us. It was our pleasure host you Derick, we hoping to see you again :)

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Peter on 6 Feb 2020
Thank you for your feedback, we are glad to know you had a 5 star stay :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean front property, daily housekeeping, clean and great staff
Stayed 3 nights in Jan 2020
Response from Peter on 6 Feb 2020
Thank you for taking your time to write us a feedback, it is very important to us. It was our pleasure host you and we hope to see you again :)

6/10 Okay

Verified traveller

Disappointing stay
The first hotel impression would surprise everyone as the pictures we have seen online are very misleading. The beach although cleaned daily it had plenty of seaweed on it plus the water is not clear enough to go for a swim (fine if you are used to seaweed) The port is very close (too close) We decided to go for a walk in search of some better beaches.. to the left and right of the hotel don't venture too far as you won't find anything pretty btw Anika Resort we considered staying in is very close and the beach looks exactly the same. The only nice stretch of white sand and blue water is on Paradise Beach (20min walk or around 8min (40pesos) tuk tuk ride. Saying that last two days the beach had lots of seaweed on but I'm hoping it's only after the typhoon. The review of "Beach Club" it's based on the days before the typhoon btw although we did spend a night in the hotel during "Ursula" and the structure was safe enough but zero advice from the staff. Some hotel rooms have been renovated recently after a previous typhoon and it's true the room we stayed in looked new. Beds and mattresses are covered in plastic seal and I now understand why: humidity. Air con works perfectly fine and there is also hot water:)Unfortunately wi-fi was only available in the reception and that's only until the storm came. No internet afterwards. We had to go to town each time to connect. Rooms are being cleaned on request. Breakfast very basic.No kettle or fridge in the room. Not so great.
Hotel view from the boat
Stayed 3 nights in Dec 2019
Response from Peter on 6 Feb 2020
Thank you for taking time to write your feedback it is important to us. Regardless of the typhoon, Philippines have two(2) monsoons(or seasons) Amihan(Northeast wind) and Habagat (Southeast wind). With the ever changing climate, it is now harder to tell exactly when the tides and winds would gain strength, these strong winds and tide would bring seaweeds to the shore, despite our effort to have it cleaned everyday we are sorry to say we can't keep up with nature(to a point we haul a truck load of seaweeds at worst in a day). Amihan(northeast monsoon) is the reason why the other side of the island has calm seas and no seaweeds. As an example one of the properties we manage, Sandira Beach(southern part of the island) and Ogtong Cave resort, is without seaweeds and beach is beautiful during your visit. While the other side Santa Fe Beach club and all the resorts you walked through northwards had strong waves and wind which brought the seaweeds to the shore. It is also our company policy to inform guests of incoming typhoon, in case of Ursula it changed from tropical depression to typhoon right before entering PAR and had a wide area coverage immediately cancelling all trips even the seas were yet very calm, the time frame was slim and we're sorry they information wasn't efficiently disseminated. We also have fully upgraded our wifi to the island's maximum capacity provided by the telecommunication company, sadly it is what our area is capable as of the moment. I hope you can visit Bantayan again and give it a second chance, on summer with higher chances of better weather like March to June regardless which resort you will be choosing to stay and truly experience the crystal clear waters even at the port area, which by many is one of the cleanest ports in the Philippines. Cheers!

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay♥️
Everything was perfect, the staff very nice and helpfull, massages cheap and very good. All the rooms are nice and here are solid buildings. Hot water, towels, cleaning everyday, nice view, not so crowded, one of the best accomodation in Bantayan. I will come back!
Stayed 2 nights in Dec 2019
Response from Peter on 6 Feb 2020
Thank you for taking your time to write us a feedback, your feedback is very important to us. It was our pleasure host you.

6/10 Okay

Rob

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Peter on 6 Feb 2020
Thank you for taking your time to give us a feedback, hoping to hear your thoughts on why it was not as satisfactory from what we usually have. It was certainly our pleasure to host you we hope to see you again :)

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the staff sit around until the evening and play volleyball. all 'on the job' work experience kids excrpt tge two or three who serve you. forget about getting served a beer at your sun lounger (even if tips are thrown). but thats standard here.no serious respect or effortfor the paying customer, but better than most in the area and no mosquitos
Stayed 5 nights in Dec 2019
Response from Peter on 6 Feb 2020
Thank you for taking your time to write us a feedback, your feedback is very important to us. We are sorry about the bad experience with our on the job kids, this is a government program we are supporting as of the moment as is only temporary. We will continually improve our service. It was our pleasure host you and hoping to see you again :)

10/10 Excellent

Mary Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not noisy and you can relax in the cottage under the heat of the sun or glitters of the stars in the evening with the sound of the waves and the embrace of the fresh air is so relaxing. I want to go back with the same place soon :)
Stayed 1 night in Nov 2019
Response from Pete on 30 Nov 2019
We are pleased to know that you had a wonderful stay and experience the beauty of the place. Thank you for your feedback it means so much to us and we'd love to host you again

10/10 Excellent

Katherine Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Irma on 27 Nov 2019
Thank you for your feedback, we are glad that you have a wonderful stay. Hope to host you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay restaurant needs to improve on the service
Stayed 1 night in Oct 2019
Response from Claire on 8 Nov 2019
Your feedback is important to us, we will continually strive to improve our service, Thank you. We hope to see you again.

10/10 Excellent

Juvinal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Claire on 8 Nov 2019
Your feedback is important to us, we are glad to know that you had a satisfactory stay. Thank you, we hope to see you again.

10/10 Excellent

Jodelle Irish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was nice and clean. Very near to the port area.
Stayed 1 night in Oct 2019
Response from Anne on 18 Oct 2019
Thank you for your feedback. It was a pleasure to host you in our resort, hope we meet you again :)

10/10 Excellent

Anne, Las Vegas

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Perfect for big group. Allowed Early check in . Nice staff. Clean and beautiful rooms. Cons: little far from everything...
Stayed 2 nights in Oct 2019
Response from Anne on 18 Oct 2019
Thank you for your feedback it means much to us. It was certainly a pleasure to host your group in our resort, hope we meet you guys again :)

8/10 Good

GimletEyed, Cebu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very accommodating and welcoming. Our needs are attended on a timely manner. Although, it would be better if disposable slippers are available as complimentary. Overall, it is short but sweet stay at the resort.
Stayed 1 night in Oct 2019
Response from Pete on 6 Oct 2019
Thank you for your feedback. Your suggestion is noted and much appreciated. We hope to host you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, at reasonable price. Good staff
Stayed 2 nights in Sep 2019
Response from Peter on 6 Oct 2019
Thank you for your feedback, it is much appreciated. We hope to host you again.

8/10 Good

Rowe, Toronto, Canada

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff. Location is good just front of the beach. Stayed 2 nights , booked 3 rooms and very disappointed because all bathroom shower were clogged and No housekeeping for 2 days. Tired their breakfast and it was ok but a bit pricey.
Stayed 2 nights in Sep 2019
Response from Claire on 18 Oct 2019
Thank you for your feedback. We do have daily house keeping available. Sorry to hear about the shower in room C1, it is an isolated case about clogged sea sand accumulation in the drain and is now resolved. It was a pleasure to host you in our resort, hope we meet you again :)

6/10 Okay

Bhebie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and nice staff!
Pros: Was a fairly good value. Staff members are nice and responsive. The room was kept clean. Great beach but need to wake up early to take advantage of the high tide. Not a place for catching waves/body surfing as the waters are very calm in this are close to the pier. Great for safe swimming. Was offered a free shuttle to and from the pier, and free tickets to a couple local attractions. Cons: My room in particular was very basic but right on the beach so was satisfied enough. No TV, safe, closet, or drawers to put items but still roomy enough to make due. A particular vendor in the area was a bit too aggressive with boat tours and other things so made walking around a little uncomfortable at times.
Stayed 3 nights in Aug 2019
Response from Pete on 3 Sept 2019
Thank you for your feedback it is important to us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it. Bad experience will never recomend.
Stayed 2 nights in Aug 2019
Response from Peter on 3 Sept 2019
Guest satiisfaction is highly regarded and hopefully we can hear more details of your experience for us to deal with it and perhaps improve our service thank you

6/10 Okay

Joy

Travelled with family
Liked: Staff & service
Disliked: Amenities
The property do NOT accept credit card which is not convenient.
Stayed 1 night in Aug 2019
Response from Pete on 26 Aug 2019
Thank you for your feedback, sorry for the inconvenience as our credit card system was temporarily down. As of the moment our credit card system is deactivated for technical reasons. However we accept debit cards, online bank transfers and WeChat/Alipay electronic payments.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stress Free
Stayed 2 nights in Aug 2019
Response from Pete on 26 Aug 2019
Thank you for your feedback, we are glad to know you had a pleasant stay.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
locations is excellent
Stayed 1 night in Aug 2019
Response from Pete on 5 Aug 2019
Thank you for your feedback, we appreciate it. We hope to see you again.

10/10 Excellent

Sandra, Canduman, mandaue City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms were not too cheap but not too pricey either. Hotel staff were very accommodating and friendly.
Stayed 2 nights in Jul 2019
Response from Peter on 22 Jul 2019
Thank you for your time to give us your feedback, we appreciate it and we hope to see you again.