We had a great time staying in this home and playing at the pool. It was a family reunion and we made lots of memories. The house was a great size and was very comfortable for our large group.
The house was very dirty. We had to request to have the intake and vents cleaned as well as the ceiling fans because they were completely caked in dust. The carpets and hard floors seem to have never been cleaned and there were cockroaches everywhere! We own a pest control company and so we know that the company handling the pest management for Utah’s best is not handling the situation. We had cockroaches get inside of packages of food that were in the cupboards!
When maintenance did come to the house to clean the intake and vents, they put the hose in the hot tub, left it running with the cover open, and left the house. We returned from swimming to find the water running over and flooding the backyard. We had several very young children that could have fallen in. When I reported this, no one even seemed concerned.
Before arriving, I had asked about pool floats and whether or not we would need to bring some. I was told they had several. There were 5 or 6 and only one held air. There was a foot pump that took about 20 minutes to fill a tube with. Again, I brought it to the attention of management and did not receive feedback. We ended up going to Dollar Tree to buy pool noodles for everyone.
Overall, we had a great time, but the cleanliness and care could definitely use some improve.