Beach/ocean view

Reviews of Lasala Plaza Hotel

4 out of 5
Lasala Plaza Hotel
Plaza Lasala, 2, San Sebastián, Guipuzcoa

Reviews

9.8

Exceptional

Rating 10 - Excellent. 480 out of 549 reviews" "
Rating 8 - Good. 53 out of 549 reviews" "
Rating 6 - Okay. 9 out of 549 reviews" "
Rating 4 - Poor. 2 out of 549 reviews" "
Rating 2 - Terrible. 5 out of 549 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosendo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location accommodations and service. One of the best hotel experiences we’ve had
Stayed 3 nights in May 2024
Response from Lasala Plaza Hotel on 26 May 2024
Thank you so much Rosendo for your review and visit.We are so happy to read that you have a excellent experience with us. Hope to see you back!

10/10 Excellent

Dominique Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in May 2024
Response from Lasala Plaza Hotel on 20 May 2024
Thank you so much Dominique for your visit and review. We are so happy to know that you have a great stay with us. Hope to see you next time!

10/10 Excellent

leslie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spectacular! Perfect location, friendly, helpful staff, beautiful hotel. Highly recommend!
Stayed 6 nights in May 2024
Response from Lasala Plaza Hotel on 13 May 2024
Thank you so much Leslie for your visit and review. We are so happy to read that you have a great stay with us and that you would recommend us. Hope to see you next time!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and most helpful. Fantastic location. Lovely rooftop bar
Stayed 3 nights in Apr 2024
Response from Lasala Plaza Hotel on 12 May 2024
Thank you so much Kelly for your review and for choosing Lasala Plaza Hotel.We are super happy to read that you have had a lovely stay with us!.We hope to see you very soon again!

10/10 Excellent

Jill

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was an exceptional hotel, the room we had was large and comfortable, well equipped and spotlessly clean. The staff were amazing, very helpful and friendly. Very well located for old town and new town. Can’t fault it.
Stayed 7 nights in Feb 2024
Response from Lasala Plaza Hotel on 10 Mar 2024
Thank you so much Jill for your visit and great review. We are so happy to read that you really enjoyed your stay with us as much as the rooms and services. Thank you once again for your amazing words about our staff because they work really hard every day to be the better (if possible). Hope to see you back!

10/10 Excellent

Eric

Stayed 2 nights in Feb 2024
Response from Lasala Plaza Hotel on 24 Mar 2024
Nous vous remercions, Eric, pour votre excellent commentaire. Nous sommes très heureux de savoir que nous avons répondu à vos attentes et nous nous réjouissons de vous accueillir à nouveau. À très bientôt!

10/10 Excellent

DAVID

Stayed 3 nights in Feb 2024
Response from Lasala Plaza Hotel on 24 Mar 2024
Thank you David for your review. We are glad to know that you have enjoyed your stay with us. We hope to meet you back soon!

10/10 Excellent

Mat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, faultless service, room was outstanding
Stayed 2 nights in Feb 2024
Response from Lasala Plaza Hotel on 20 Feb 2024
Thank you Mat for choosing Lasala Plaza Hotel for your last stay at San Sebastian. We are glad that you liked that much our Hotel and we are looking forward seeing you back soon to keep making you feel the Lasala experience! Best Regards,

10/10 Excellent

Cindi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in an excellent location by Old Town and above the beach and walkable to the statue of Jesus on the hill.
Stayed 2 nights in Feb 2024
Response from Lasala Plaza Hotel on 10 Feb 2024
Thank you very much Cindi for your review and especially for choosing us again as your Hotel in Donostia. We are very happy to read that you had a wonderful experience and stay with us and we will keep working hard to surprise you on your next visit!See you soon!

8/10 Good

Prakasa, Natick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice hotel but we don’t get upgraded.
Stayed 2 nights in Feb 2024
Response from Lasala Plaza Hotel on 4 Feb 2024
Thank you Prakasa for your review and for choosing us for your stay in San Sebastian. We hope to meet you back soon.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel.
Stayed 8 nights in Jan 2024
Response from Lasala Plaza Hotel on 31 Jan 2024
Thank you very much Manuel for your review. We are very happy to know that you enjoyed your stay with us. We look forward to seeing you soon

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third year in a row staying here. It’s so quiet, clean, and elegant. The restaurant downstairs is a spectacular place to dine, great food and a great view!
Stayed 6 nights in Jan 2024
Response from Lasala Plaza Hotel on 31 Jan 2024
Thank you very much Danielle for your trust and for choosing us once again for your stay in San Sebastian. We are glad that you enjoyed both the hotel and our gastronomy. It is always a pleasure to welcome you, we look forward to seeing you soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service from reception staff and restaurant staff. Beautiful hotel, fantastic location. Felt safe and secure in hotel.
Stayed 3 nights in Jan 2024
Response from Lasala Plaza Hotel on 24 Jan 2024
Thank you so much Linda for your review and visit during your stay in San Sebastian. We are glad to know that you felt secure with us and that your remark our staff. They are our most important part in the hotel and these words help to continue improving everyday to be better (if possible).Hope to see you back!

10/10 Excellent

Julie

Stayed 3 nights in Jan 2024
Response from Lasala Plaza Hotel on 23 Jan 2024
Merci beaucoup pour votre commentaire et pour avoir choisi l'hôtel Lasala Plaza. Nous sommes très heureux d'apprendre que vous avez eu une excellente expérience avec nous !Nous espérons vous revoir bientôt !

10/10 Excellent

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located, and on top of that it's beautiful and very comfortable, and built with attention to detail. My room was big, extremely well equipped, had a comfortable bed, and a big and very clean bathroom. The staff was generally very nice and helpful, and breakfast was nothing short of superb. I would most definitely come back to this hotel and recommend it to anyone looking to spend a few years in San Sebastian. In terms of parking, it's expensive, but it works well. If you are willing to walk a few blocks there other options available, albeit less convenient. Summarizing, it is an amazing hotel that deserves an absolute 10/10.
Stayed 2 nights in Jan 2024
Response from Lasala Plaza Hotel on 24 Jan 2024
Thank you so much Tomas for your visit and review about your stay with us. We are glad to know that your really enjoyed your stay with us. Once again, thank you for your great words about your experience at Lasala and we will be so happy seing you back!See you soon!

10/10 Excellent

Maximiliano, Delray Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so far one of the best hotels in Spain.great location and great attention.we will be back for sure!
Stayed 2 nights in Jan 2024
Response from Lasala Plaza Hotel on 17 Jan 2024
Thank you so much Maximiliano for your review and visit. We are so glad to know that you really enjoyed your experience with us and that you will be back for sure!See you soon!

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad hotel

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Lasala Plaza Hotel on 23 Dec 2023
Thank you Alex for your review and for choosing Lasala Plaza Hotel. We hope to see you very soon again!

10/10 Excellent

reinette, new albany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Lasala Plaza Hotel on 17 Dec 2023
Thank you very much Reinette for choosing Lasala Plaza Hotel for your last stay at San Sebastian. We are glad that you liked that much our Hotel and we are looking forward seeing you back soon to keep making you feel the Lasala experience!

10/10 Excellent

Chiho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, bathroom and scenery. Especially we loved the toilet(like Japanese toilet). Good location and walkable to the bars. Hotel staff are friendly. We enjoyed and stayed comfortable.
Stayed 2 nights in Dec 2023
Response from Lasala Plaza Hotel on 13 Dec 2023
Thank you so much Chiho for your review. We are so glad to know that your stay with us was great and that you really enjoyed our location as much as our staff. They are the most important part of us so we will let them know. Hope to see you back!

10/10 Excellent

Sharon

Stayed 2 nights in Nov 2023
Response from Lasala Plaza Hotel on 3 Jan 2024
Thank you Sharon for your review!We are super happy to know that you had a lovely stay with us. We will keep working hard to improve and to welcome you again very soon. Thank you for choosing us!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location - Excellent Front Desk
Location is perfect, and hotel is very nice. The front desk staff is excellent, and very helpful. Service at the restaurant was not great, but it was convenient and the food was very good.
Stayed 3 nights in Nov 2023
Response from Lasala Plaza Hotel on 8 Dec 2023
Thank you very much Henry for your wonderful words towards us and especially for choosing us. We are very happy to know that you had an excellent stay and that our location and our staff exceeded your expectations and made your stay an unforgettable experience. We will continue to work hard to welcome you again and have the opportunity to surprise you. Thank you for your trust and see you soon!

10/10 Excellent

kavitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, courteous staff
Chic boutique hotel with an amazing rooftop. This is well located with great views of the town. Staff is excellent, very knowledgeable and helpful. Well maintained and well equipped rooms.
Stayed 3 nights in Nov 2023
Response from Lasala Plaza Hotel on 27 Nov 2023
Thank you so much Kavitha for your great review and trust. We are so happy to know that you really enjoyed your stay with us. Thank you once again for your comment about our staff and we will let them know. Hope to see you back!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, nice views perfect location to walk to Old Town
Stayed 4 nights in Nov 2023
Response from Lasala Plaza Hotel on 19 Nov 2023
Thank you so much Melissa for your review. We are glad that you enjoyed your stay with us. Hope to see you back!

8/10 Good

shannaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Lasala Plaza Hotel on 17 Nov 2023
Thank you so much Shannaz for your review. We are glad that you enjoyed your stay with us. Hope to see you back!

10/10 Excellent

Tony, Jupiter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, beautiful views. Clean rooms, I did give this hotel 5 stars. However, the one negative is you can’t get a coffee in the morning, unless you want to make one in your room or you have breakfast included with your room. There is a cafe 1 block away that had some bad cappuccino. We like to have a coffee/cappuccino in our hotel and then head to a main piazza to people watch and have some breakfast.
Response from Lasala Plaza Hotel on 17 Nov 2023
Thank you so much Tony for your review and your trust on us during your stay in San Sebastian. We are so glad that you had an excelent experience with us and that you would give us 5 stars!Hope to see you back soon!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could have not been more helpful and kind. The room was lovely and the view fantastic. The breakfast was complete with a sweet attentive staff member overlooking. Would definitely return to the LaSala Plaza Hotel.
Stayed 4 nights in Oct 2023
Response from Lasala Plaza Hotel on 5 Nov 2023
Thank you so much Melissa for your visit. We are glad to know that we met your expectations and you have had an excellent stay!See you soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Lasala Plaza Hotel on 5 Nov 2023
Thank you John for your review and for choosing Lasala Plaza Hotel.We are glad to know that we met your expectations and you have had an excellent stay!See you soon!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel on the bay. Right in old town with easy access to shopping, restaurants, pinxos bars. Beach walks along the bay were fabulous and went on for miles. Great bike trails and hike. San Sebastián is a must see and this hotel is an ideal place to be!
Stayed 3 nights in Oct 2023
Response from Lasala Plaza Hotel on 24 Oct 2023
Dear Doug,Thank you very much for your feedback. We are glad to know that you liked so much our location and easy access to bars and restaurants.We hope to welcome you again the future!Best regards

10/10 Excellent

Sharon, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This well-kept and modern hotel is in a convenient location. The room was a comfortable size and the view of the harbor was wonderful!
Stayed 3 nights in Oct 2023
Response from Lasala Plaza Hotel on 21 Oct 2023
Thank you Sharon for your review and for choosing Lasala Plaza Hotel. We are very happy to read that you had an excellent experience with us and that thanks to our rooms and the views from our Hotel you were able to enjoy even more. We thank you for your confidence in us and hope to see you again soon!

6/10 Okay

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Lasala Plaza Hotel on 21 Oct 2023
Thank you Jofor your review and for choosing Lasala Plaza Hotel. It is a pity that we were not able to make your stay a 10 star experience and that with your comment we cannot have more references of what made your experience not as good as we expected. What is clear to us is that we will keep working to keep improving and offering the best to our guests!

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Lasala Plaza Hotel on 12 Oct 2023
Thank you very much Conor for your fantastic review!We hope to see yoi very soon again. Thank you for choosing us!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides having an incredible view of the bay, the staff was very friendly, easy to get all the pintxos and the room was very comfortable.
Stayed 3 nights in Oct 2023
Response from Lasala Plaza Hotel on 10 Oct 2023
Thank you so much Kathleen for your review. We are so happy to know that you really enjoyed your stay with us, as much as our staff. Thank you again for your words about them because they really work hard to be the best everyday. Hope to see you back!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun times
A great hotel. Not too big so had a great feel, and the service was really good. Also a great location on the edge of the old city.
Stayed 3 nights in Sep 2023
Response from Lasala Plaza Hotel on 10 Oct 2023
Thank you so much Patrick for your review. We are so happy to know that you have a great time with us. Hope to see you back!

8/10 Good

Kasey C

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor transportation options from airport to hotel and hotel back to airport. The staff was not helpful in arranging transportation either to or from property.
Stayed 1 night in Sep 2023
Response from Lasala Plaza Hotel on 10 Oct 2023
Thank you so much Kasey C for your review. First of all, thank you for your visit to us during your visit to San Sebastian. We would like to inform you that we offer a private shuttle service for our guests. For that service, we need to arrange it in advance and not at the same time that you are at the airport because the minimum waiting time is 30 minutes from San Sebastian Airport and 1 hour from Bilbao Airport. We hope to see you back and that we can organize everything with you so you wont have any problem with the transportation. Best regards,

10/10 Excellent

lynne e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with amazing views
A lovely spacious room and nice breakfast buffet. The rooftop area has an amazing view and good bar service. The pool is smaller than I had expected but nice to just cool off in. My only disappointment in the stay was having to pay for a little bit of fresh milk for tea in our room, never had to do this in a hotel before.
Stayed 2 nights in Sep 2023
Response from Lasala Plaza Hotel on 10 Oct 2023
Thank you so much Iynne for your review. We are so glad that you really enjoyed Lasala Plaza experinece and our views. Hope to see you next time again!

10/10 Excellent

Annabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location . Amazing view
Stayed 2 nights in Sep 2023
Response from Lasala Plaza Hotel on 1 Oct 2023
Thank you so much Annabel for your review. We are so glad to read that your experience with us was perfect and that you really enjoyed our views and location. Hope to see you next time!

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An overall fantastic experience!
Stayed 3 nights in Sep 2023
Response from Lasala Plaza Hotel on 19 Sept 2023
Thank you very much Anna for your wonderful review and for choosing Lasala Plaza Hotel. We are delighted to hear that you had a fantastic stay with us!We will continue to work hard to surprise you on your next visit. See you soon!

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Highly recommended
Stayed 3 nights in Sep 2023
Response from Lasala Plaza Hotel on 10 Sept 2023
Thank you very much Jennifer for your fantastic review!We will keep working hard to welcome you again soon!Thank you very much for choosing us.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2023
Response from Lasala Plaza Hotel on 29 Aug 2023
Thank you John for your review and for choosing Lasala Plaza Hotel. We will keep working hard to improve day a day!We hope to see you very soon again!

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived after a 16 hour flight to learn that we could not have our 16 year old son stay with us because it was not allowed. Only when we looked at the fine print did we see this. Andrea the manager suggested that our son stay at another hotel and was unwilling to make the exception. When we went back and looked at the sign up process in other hotels this fact is noted in the title as Adults Only. The front desk refused to refund our reservation (later we saw that they just resold the room so made 2x) and were unwilling to help us. Truly a poor experience. Thankfully, our AMEX refunded us and we found a lovely hotel a few blocks away.
Stayed 2 nights in Jul 2023
Response from Lasala Plaza Hotel on 1 Sept 2023
Thank you very much Monique for your review. The truth is that we are quite surprised by the details of your experience. To clarify the situation, as you said and as you saw in your reservation, the hotel is for adults only. This detail appears in the Hotel conditions that you could see before booking. On the other hand, it was us who helped you to find an alternative place to stay and we helped you at all times so that you were not left without accommodation. And lastly, if you check the bank details, it was the Hotel and not AMEX who refunded the 2 nights. Before you can make a comment like that, even if the mistake was not the Hotel's and you want to prove it, we recommend that you check the details so that all users who read the reviews have the correct information and not the interested one. Thank you very much,

10/10 Excellent

holt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is a 10. Location is a 10. Comfort is a 10. Have one modest nit. Provide guests with day passes to La Perla Fitness, or at least discounted rates. 30 Euros is not cool, especially if it is 2 KMs away.
Stayed 3 nights in Aug 2023
Response from Lasala Plaza Hotel on 5 Sept 2023
Thank You very much for your fantastic review!We hope to have a new chance to welcome you again!See you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lasala Plaza Hotel on 16 Aug 2023
Thank you for your review and for choosing Lasala Plaza Hotel. We hope to see you very soon again!

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well-located hotel in great location by the Old Town and the pinxtos bars. Staff were friendly and the hotel was well-kept. I’d stay there again.
Stayed 7 nights in Jul 2023
Response from Lasala Plaza Hotel on 6 Aug 2023
Thank you so much Mary for your review.We are glad to know that your experience with us was great and that you enjoyed our location and staff. See you next time!

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I loved the location of this hotel- I don't think there is a better one for a weekend in San Sebastian. Lovely furnishings and gorgeous rooftop terrace with a view to die for. The staff could have been more forthcoming on the services available in the hotel at check-in.
Stayed 3 nights in Jul 2023
Response from Lasala Plaza Hotel on 27 Jul 2023
Thank you very much Elizabeth for your wonderful review and especially for choosing Lasala Plaza Hotel. We are very happy to know that our location has made your weekend was spectacular. We will keep working hard to keep improving and offering the best service with the highest quality, Thank you for helping us to improve and see you soon!

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is all around the best !
Stayed 1 night in Jul 2023
Response from Lasala Plaza Hotel on 27 Jul 2023
Thank you very much Marvin for your wonderful review and especially for choosing Lasala Plaza Hotel. We are delighted to read that you had a fantastic stay with us. We look forward to seeing you soon!

10/10 Excellent

Jennifer

Stayed 2 nights in Jul 2023
Response from Lasala Plaza Hotel on 27 Jul 2023
Thank you Jennifer for your fantastic review!We hope to see you very soon again!Thank you for choosing us!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service. Don’t miss the spectacular breakfast!
Stayed 3 nights in Jun 2023
Response from Lasala Plaza Hotel on 29 Jun 2023
Thank you James for your review and for choosing Lasala Plaza Hotel.What a pleasure to read that you had a wonderful stay and that you enjoyed our breakfast with local products! We hope to see you again soon!

8/10 Good

victoria

Stayed 2 nights in Jun 2023
Response from Lasala Plaza Hotel on 18 Jul 2023
Thank you so much Victoria for your review. We are glad to know that you had a great time with us.Hope to see you back!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel in a perfect location. Everything from the check in to the check out was great. The room was great, comfy bed, everything is eco friendly. The roof top bar was amazing. Not much of the roof top pool, more of the paddle up to your knees, but it didn't bother us. The only moan I could have is about the breakfast staff, a bit unfriendly and spoilt our morning.
Stayed 2 nights in Jun 2023
Response from Lasala Plaza Hotel on 28 Jun 2023
Thank you very much for your detailed review and especially for choosing Lasala Plaza Hotel for your stay in Donostia. On the one hand we are delighted to know that your stay was very good, and that both our location and treatment by our reception staff was to your liking. On the other hand, we take very good note of your event in the breakfast room and the not so good experience you had so that we can transfer it to the breakfast department and they can solve and improve. Once again, we thank you very much for trusting us and for helping us to improve even more. See you soon!