San Roque Hotels, Cebu City

"Room was nice for the amount charged. Get the breakfast included option. I dealt with staff at: front desk, wait staff in the restaurant, bell, and housekeeping. Everyone went out of their way to take care of me. I come to Cebu regularly, and I will be back to stay at Waterfront. "

"So we went over the Xmas holiday, only the biggest holiday in the Philippines. No decorations whatsoever for Christmas! Put that aside and our room was horrible! Door lock didn’t work(we had to contact front desk every time to get into room), bathroom sink was clogged, tv or wifi wasn’t working and AC wasn’t working! The manager on property wouldn’t even talk to us to address our situation! I would give this place a negative 8 and wouldn’t recommend it to anyone!"

"Amazing hotel, staff, and amenities. I plan to come back here next time for vacation in Cebu. "

"Excellent "

"Our stay at the Mövenpick was a bit farther out than expected. The staff were respectful, and even with a very small team, they worked hard to take care of guests. Check‑in was smooth, but the hotel is clearly understaffed. There are three check‑in counters, yet only one person was working. The same was true for transportation — just one staff member handling all arrivals and departures. The lobby is pretty but extremely small. When I asked about pandesal, our waiter brought us three warm rolls on our last night. We ate on‑site for lunch and dinner. The food was excellent — the Bulgogi was better than versions we’ve had in the U.S., and the hamburgers were great. However, there were no Filipino dishes on the menu, and the in‑room dining menu was also entirely American and international. Some of the advertising did not match reality. The hotel does not have a shuttle, even though it was advertised. The Ibiza restaurant was under construction. The private beach was very small, and the pool area was also limited. The hotel is much smaller than it appears online. We felt very safe. Security included a K9 and a checkpoint for every Grab vehicle. The bathroom was one of the best we’ve seen — high water pressure, consistently warm water, and very clean. The amenities felt Americanized. The toilet was a little different from U.S. standards, but expected internationally. The overall experience felt very Americanized."

"The girls that cleaned my room where the best.So nice,polite and very great at making the room up and my stay pleasant., Thank you so much."

"pool has been under renovation for quite some time."

"Large Breakfast Buffet Selection "

"The staff is great. The ocean view was nice. "