clean: I found 1 live mid size cockroach in my room, next day 1 spider in my door, carpet in my rom was with stains
Location: nothing to do walking distance, the neigbord is not good
gym: the most horrrible area, spinning bycicle did not work, weight machine either, there was just 1 weight set (rusted), carpet was dirty (I got allergy)
other: internet speed is terrible, does not work
I stayed in this hotel due the high rating, I don't understand how they got those rates, I travel every month and stay in many different hotels, for a $100 per night this hotel should be way better, I don't understand how they got the Confort franchise
finally when I did the check out they charge me extra for a breakfast, all the hotels include 2 breakfast wether the other person is check in or not, this was not the case, I ask them if they will not charge for the breakfast due the inconvenience mentioned above which I wrote in the comnplain book, they say no....that is customer service right?