Barrio Río de Piedras, 18 Avenida, 6-7 C, San Pedro Sula
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 58 out of 74 reviews" "
10 - Excellent
58
Rating 8 - Good. 7 out of 74 reviews" "
8 - Good
7
Rating 6 - Okay. 5 out of 74 reviews" "
6 - Okay
5
Rating 4 - Poor. 1 out of 74 reviews" "
4 - Poor
1
Rating 2 - Terrible. 3 out of 74 reviews" "
2 - Terrible
3
9.6/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
2/10 Terrible
Jose
11 May 2024
Jose
Stayed 1 night in Apr 2024
Response from Familia Aloft San Pedro Sula on 12 May 2024
Gracias por sus observaciones. Queremos mejorar cualquier y toda área de oportunidad encontrada. Estaremos en contacto con usted.
The service is terrible and they don’t care about the customer’s need
Liming
Stayed 2 nights in Apr 2024
Response from Caroline Bolduc - General Manager on 3 May 2024
Dear Mr. Liming, We are sorry that your experience upon arrival at our hotel was negative. Unfortunately, we experienced an unprecedented situation with our systems when you visited us. We are committed to rescuing your experience and hope you can allow us the opportunity. We are ensuring that what was exposed is resolved.
Excellent hotel, business convenient , close to many restaurants options.
Santos
Stayed 1 night in Apr 2024
Response from Caroline Bolduc, General Manager on 3 May 2024
Thank you for staying at Aloft San Pedro Sula! We look forward to welcoming you again!
10/10 Excellent
Santos
24 Apr 2024
Beautiful hotel, excellent bedding and pillows
Santos
Stayed 1 night in Apr 2024
Response from Caroline Bolduc, General Manager on 3 May 2024
Thank you for staying at Aloft San Pedro Sula! We thank you for your feedback, which will only help us continue generating great stay experiences. We look forward to receiving you soon again.
Dear Mr. Hector, thank you for staying at Aloft San Pedro Sula. Our leadership team has reviewed your feedback. We would like to contact you and learn more about what you have described.
10/10 Excellent
Daniel
16 Feb 2024
Daniel
Stayed 1 night in Feb 2024
Response from Caroline Bolduc, Gerencia General on 3 May 2024
Gracias por hospedarse en Aloft San Pedro Sula. Esperamos volverlos a recibir próximamente.
Staff was really helpful and incredible friendly. They were able to let us back in our rooms even after checkout as we lost our early morning flight.
I will be back for sure.
Gabriel
Stayed 3 nights in Feb 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Mr. Gabriel, thank you for recognizing our team at the front desk. We look forward to welcoming you again.
Decent price for comparable hotels in the area. Disappointed at night, you can hear all of the outside noise. Staff wasn’t rude but not friendly.
Hector
Stayed 2 nights in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Dear Mr. Hector, thank you for staying at Aloft San Pedro Sula. We appreciate the feedback provided and apologize for the noise you experienced. We hope we can welcome you again soon.
Thank you, Mr. David, for staying at Aloft San Pedro Sula. We look forward to welcoming you again soon and appreciate your feedback.
10/10 Excellent
Christian
Travelled with family and small children, Business traveller
15 Jan 2024
Excelente servicio y atención
Christian
Stayed 1 night in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Gracias estimado Sr. Christian por haberse hospedado en Aloft San Pedro Sula. Esperamos tenerlo pronto de regreso en casa.
6/10 Okay
Mariana
14 Jan 2024
Mariana
Stayed 2 nights in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Gracias Sra. Mariana por haberse hospedado en Aloft San Pedro Sula. Esperamos volverla a recibir pronto, atentos a sus observaciones y recomendaciones.
10/10 Excellent
Hugo Samuel
7 Jan 2024
Hugo Samuel
Stayed 1 night in Jan 2024
Response from Aloft San Pedro Sula on 20 Feb 2024
Estimado Sr. Hugo Samuel, gracias por haberse hospedado en Aloft San Pedro Sula. Esperamos recibirlo próximamente.
Excelente property, lobby area beautifuly designed. Kitchen staff are amazingly friendly especially Isaac, he gave 5 star attention during breakfast times. Even the guards in front were very friendly.
Food was amazing also. Will stay here again.
Beautiful hotel, very clean and great service. Had a quick stop at the restaurant and service was amazing and the food beyond words! Highly recommend if you are in San Pedro Sula
Great new hotel, close to some of the best restaurants in the city. Only problem is a noisy disco next door, make sure you get a room on the other side.
Response from Familia Aloft San Pedro Sula on 12 May 2024
Muchas gracias por su evaluación, agradecemos el que haya escogido al Aloft San Pedro Sula como su sitio de hospedaje, esperamos recibirlo pronto nuevamente.