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Reviews of Viven Hotel

3 out of 5
Viven Hotel
3rd Floor, 365 Plaza, Valdez Center, San Nicolas, San Nicolas, Ilocos Norte

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 60 reviews" "
Rating 8 - Good. 21 out of 60 reviews" "
Rating 6 - Okay. 10 out of 60 reviews" "
Rating 4 - Poor. 9 out of 60 reviews" "
Rating 2 - Terrible. 2 out of 60 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Rudy

Travelled with family
Liked: Staff & service
Accessible to bus stop and shopping center. Hotel breakfast should at least start at 6am. Thank you.
Stayed 3 nights in May 2024

10/10 Excellent

Glenda

Stayed 4 nights in Apr 2024

10/10 Excellent

Mitchell

Travelled with family
Liked: Amenities, property conditions & facilities
Nice that the pakce ks at the heart of robinsons place,walkable to all the restaurants,accomodating staff!!!
Stayed 4 nights in Apr 2024

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Osmundo, La Puente

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everythinhg
Stayed 4 nights in Feb 2024

10/10 Excellent

Aileen

Stayed 1 night in Feb 2024

10/10 Excellent

Eugene

Stayed 1 night in Jan 2024

2/10 Terrible

ANGELICA V

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water Smelly and dirty
Stayed 1 night in Dec 2023

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff. Accessible to everything.

8/10 Good

Imelda

Liked: Cleanliness, staff & service
Staff are so helpful
Stayed 2 nights in Dec 2023

8/10 Good

Mediatrix

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
courteous staff.
Stayed 4 nights in Nov 2023

4/10 Poor

Edelwina

Disliked: Cleanliness, amenities, property conditions & facilities
The accessibility is excellent as the hotel is inside Robinsons complex. The toilet smells. Hot water is cold so unpredictable temperature. not even a table in the room No fridge. Kettle and drier is on request Why??
Stayed 4 nights in Nov 2023

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to all
Stayed 1 night in Aug 2023

4/10 Poor

maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Stayed 4 nights in Aug 2023

10/10 Excellent

Antonio Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel is just right beside a big mall
Stayed 1 night in Aug 2023

2/10 Terrible

Dolores

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bathroom … small room space , hallways smell really bad ( sewer smell) unhealthy smell
Stayed 1 night in Jul 2023

10/10 Excellent

Janirose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Aileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
accessibility in everything, friendly staffs.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Jun 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall is very clean, and the room clean and comfortable. The air conditioning unit was very quiet which was quite a break from what I have experienced in prior hotels on my visit to the Philippines. The staff was very nice at all times. Parking is on the street only steps from the hotel entrance, with open spaces blocked by their signage until you arrive and need one. They are very watchful and come to you to open the space and help you park. It was as easy as it could be given that type of set-up and worked out well. The lav had no hot water, which I found to be the norm in many places there, but the "cold" water coming out is about room temperature and is still usable for showering. The bed was comfortable and I was able to get good nights' sleep, which in the end is the most important thing. Overall I do recommend Viven as a nice place to stay.
Stayed 3 nights in May 2023

10/10 Excellent

MARCOS, WALDORF

Stayed 5 nights in Apr 2023

8/10 Good

OLIVIA

Stayed 6 nights in Apr 2023

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staffs, easy access to all.
Stayed 1 night in Apr 2023

8/10 Good

Carmelo A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to Robinson Mall San Nicolas Iocos Norte.....lots of good eating places
Stayed 2 nights in Mar 2023

4/10 Poor

Eloisa

Stayed 2 nights in Feb 2023

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location next to Robinsons Mall. McDonald and 7 Eleven nearby. In room massage service is a plus. However, hot water is unreliable… this is a deal breaker for me as a repeat customer if it’s not fixed.
Stayed 5 nights in Jan 2023

4/10 Poor

LENIE

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
No hot water. No kettle and cup. Broken side table. No internet upon checked in and when it came back it was a very slow. Cancelled my booking for another day three days cause of these. Good thing is near the mall where you could go and eat.

10/10 Excellent

John whales

4/10 Poor

Toniemae

Disliked: Cleanliness, staff & service

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The viven hotel was a very nice hotel good quality staff to really prosper the hotel hire some prosisutes
Stayed 3 nights in Dec 2022

8/10 Good

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the mall and accessible to any places. Also near to restaurant.

10/10 Excellent

Bryan

It’s ok a place to stay,
Not so good, bed is not comfortable and it’s so hard, keep waking up. Hmmm I don’t think I can stay this hotel anymore 😩
Stayed 1 night in Nov 2022

8/10 Good

Jackie

Liked: Cleanliness, staff & service
I was expecting hot water for a nice hot shower, that was not even close to hot. However the bed was comfy, the room was immaculately clean and the AC worked like a Champ.
Stayed 2 nights in Oct 2022

8/10 Good

Arthur

Stayed 1 night in Sep 2022

10/10 Excellent

Amado

Liked: Staff & service
So far so good
Stayed 2 nights in Aug 2022

4/10 Poor

JOAN WANAY

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
Place is outdated. Floor tiles peeling off, linen and towels are old, pool is dirty, breakfast offering is limited. Disappointing
Stayed 2 nights in Jul 2022

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, clean, good TV choices including american HBO. Water was hot with good pressure, AC was cold. Bed was amazingly comfy, slept so well. The ONLY thing I didn't like, there was no water kettle for coffee, had to go downstairs next door to McDonald's or the resto in the lobby
Stayed 3 nights in Jul 2022

6/10 Okay

Mark Harmond

Stayed 2 nights in Jun 2022

6/10 Okay

Raymond

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

8/10 Good

arwin

Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is accessible to shopping restaurant and groceries
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Feb 2020

4/10 Poor

Orpha, Hawaii

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping center , Town of San Nicolas , Laoag airport and City of Loag.
Stayed 1 night in Jan 2020

10/10 Excellent

Nathaniel

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 5 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Property is right across the mall. I didn’t like that the rooms, beds, bathroom are so small and not enough toilet paper.
Stayed 1 night in Jul 2019
Response from Viven Hotel Management Team on 24 Sept 2019
Dear Anonymous, Thank you for bringing this to our attention. We apologize that our service did not satisfy your expectations. We'll strive to do better. Hoping we could welcome you back to our hotel. Kind regards,

8/10 Good

Jennelyn, Maui, HI

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I like how the staffs are friendly and helpful with our request and needs during our stay.
Stayed 3 nights in Apr 2019
Response from Viven Hotel Management Team on 24 Sept 2019
Dear Jennelyn, Thank you very much for your kind words. We are overjoyed that you enjoyed your stay with us. We do try our best to make our guests feel well taken care of. It is very rewarding to know how much guests enjoy themselves. You are welcome back here anytime. Best regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent😍so keep it up a good work
Stayed 1 night in Mar 2019
Response from Viven Hotel Management Team on 24 Sept 2019
Dear Anonymous, Thank you for taking the time to leave feedback, and we are very much delighted to hear from you. Thank you so much for your very kind words regarding the service you have experienced in our hotel. Thank you for staying at the Viven Hotel and we hope you will consider us for your next trip. Kind regards,

6/10 Okay

Jerry

Liked: Cleanliness
Disliked: Room comfort
Hotel is okay but can be better.
Very nice location. Very convenient. Friendly and courteous staff. Humid hallway, no chairs in room, water was on and off, can't use phone for outside calls, faulty cabinet handle.
Stayed 4 nights in Dec 2018