Mr Robin, We are sorry that he was not satisfied, the customer is always right if he has good sense and respect the work of others! She arrived at 23:15 (I checked in) when checking in was until 20:00 without notifying anyone! ... we are a 3 star hotel not 4 and so we do not have the night porter And we are not open 24h (when we can and above all when the customer warns us we can wait until a reasonable time). The airconditioner was working perfectly since in the same room customers slept the night before the next, simply for an ecological question when windows were opened   Has the auto off ... If he had come at a good time, we would certainly have explained to him!

Gentile Ospite, la ringraziamo per la sua recensione, siamo felici che le sia piaciuta molto la nostra colazione. Sarà per noi un piacere averla nuovamente nostra ospite. Famiglia Melchiori

Dear Guest thank you for your time. We're glad you enjoyed staying in our hotel. We hope to have you back as soon as our guest. Melchiori family

Sehr geehrter Mayr, vielen Dank für Ihre Bewertung, wir freuen uns, dass Sie bei uns gut gefunden haben. Es wird uns eine Freude sein, Sie wieder als Gast zu haben. Melchiori Familie

Gentile Maurizio, la ringraziamo per la sua recensione, siamo molto felici che abbia apprezzato la posizione della struttura. Sperando di averla nostra ospite in altre occasioni le auguriamo una buona giornata. Famiglia Melchiori

Dear Karin, thank you for your review, we are very happy that you enjoyed the location of the structure at the exit of the highway. Hoping to have you as our guest on other occasions, we wish you a good day. Melchiori family

Lieber Dennis, vielen Dank für Ihr Feedback, wir freuen uns sehr, dass Sie die Lage des Gebäudes am Ausgang der Autobahn genossen haben. In der Hoffnung, Sie bei anderen Gelegenheiten zu Gast zu haben, wünschen wir Ihnen einen schönen Tag. Melchiori Familie