All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Property was clean and comfortable. Reasonable price for good accommodations.
Nicole
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on 21 Apr 2024
Hello Nicole, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn San Marcos appreciate your 5/5 score following your stay. It's great to read that you were pleased with the cleanliness of the room and the affordability of the room. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
Response from Toni-Ann RediResponse Specialist on 20 Apr 2024
Hello Brenda,Your commendations of our quiet environment and clean rooms here at our Red Roof Inn San Marcos are appreciated. Guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
Response from Olivia RediResponse Specialist on 9 Apr 2024
Hello David, Thank you for telling us about your stay at the Red Roof Inn San Marcos. I am disappointed your experience fell short due to the limited parking. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
8/10 Good
Anna
3 Mar 2024
Anna
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on 5 Mar 2024
Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
No elevator, no remote on batteries on remote, the room smell bad ,
Juan
Stayed 1 night in Feb 2024
Response from Xao RediResponse Specialist on 11 Feb 2024
Thanks for sharing your feedback with us, Juan. The team at our Red Roof Inn San Marcos was saddened to see that we failed to provide you with a satisfactory stay. You stated that the lack of an elevator and the poor room odor hindered your stay. As it relates to the lack of batteries in the remote, please feel free to advise the front desk of this so that it can be rectified in real-time.I appreciate that you brought this to our attention. On behalf of Red Roof, we wish you all the best in your future travels.Best wishes,Red Roof Management
10/10 Excellent
Maria Nesa
Business traveller, Travelled with pets, Travelled with partner
Response from OnielRediresponse Specialist on 7 Feb 2024
Hi Maria,Thank you for taking the time to write a review of your stay at the Red Roof Inn San Marcos. Please accept our most sincere apologies for any inconvenience caused by the window. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
Response from OnielRediresponse Specialist on 4 Feb 2024
Hi Abel,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn San Marcos. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
I’ve stayed at many hotels in the area and I’ve always considered this place the best!!!!
Jody
Stayed 1 night in Jan 2024
Response from Recordo Rediresponse Specialist on 29 Jan 2024
Dear Jody,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn San Marcos. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
It is a good hotel, clean room, easy parking. The room was very noisy as it is oriented to freeway. If you don’t sleep well this will be a serious problem
Fred
Stayed 2 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on 2 Jan 2024
Dear Fred,We're happy to know that our hotel, your room and its cleanliness were the highlights of your stay here at our Red Roof Inn. You've indicated however, that you were inconvenienced by noise disruptions you encountered. I appreciate you making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better stay.Sincerely,Red Roof Management
First room, outside toilet with hair and toilet seat deplorable, smell unclean the room. We were transferred to another room next day. This one was better, until I opened the dresser and found a roach!!! At the back of the builds by my window a bath tub and on the other side and old recliner, it was like a dumping area. I use Red Roof Inn in Austin and it was great.
Clara
Stayed 3 nights in Dec 2023
Response from Toni-Ann RediResponse Specialist on 2 Jan 2024
Hello Clara,Thank you for taking the time to tell us about your experience at the Red Roof Inn San Marcos. The issues that you've brought to my attention regarding bugs in the room, an uncleaned toilet seat and an odor in the room, among other I issues are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management
Response from LaTunde Murrant. Rewards Specialist on 5 Dec 2023
Hello Marshall,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LaTundeRed Roof Management
Very clean and employees are very helpful enjoy staying here
Aubriana
Stayed 5 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on 5 Dec 2023
Dear Aubriana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN MARCOS. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that your stay was very clean and the employees are very helpful. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 Okay
JULIE
2 Dec 2023
JULIE
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rewards Specialist on 5 Dec 2023
Hello Julie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LaTundeRed Roof Management
10/10 Excellent
Aubriana
20 Nov 2023
Aubriana
Stayed 7 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on 21 Nov 2023
Hello Aubriana,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
Response from LaTunde Murrant. Rewards Specialist on 11 Nov 2023
Hello Ernest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
4/10 Poor
larry
Travelled with family
5 Nov 2023
Disliked: Cleanliness
Moled in shower
larry
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 6 Nov 2023
Dear Larry,Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN MARCOS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible mold you described. I will be sharing your comments with the management team in an effort to have your concerns addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
6/10 Okay
Wyatt
1 Nov 2023
Average
Wyatt
Stayed 6 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on 3 Nov 2023
Hello Wyatt, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Response from Dannielle Rediresponse Specialist on 30 Oct 2023
Hello Vanessa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
10/10 Excellent
Cynthia
27 Oct 2023
Cynthia
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on 29 Oct 2023
Hello Cynthia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Response from Dannielle Rediresponse Specialist on 24 Oct 2023
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Response from Oshane RediResponse Specialist on 18 Oct 2023
Hello Ramon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
There were roaches in the room, by the bathroom and in the halls. The toilet made awful sounds when flushed. The curtains looked as though insects had eaten through a layer of them. The tv was awful to navigate. The lights in the bathroom didn't all work. The wi-fi was spotty. The only aspect that was passable, was the bed was comfortable.
Verified traveller
Stayed 3 nights in Oct 2023
Response from Oshane RediResponse Specialist on 17 Oct 2023
Dear Valued Guest, I appreciate you sharing your feedback following your stay at the RED ROOF INN SAN MARCOS. You indicated that the bed was comfortable. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Oshane Red Roof Management RediResponse Specialist
Response from Oshane RediResponse Specialist on 17 Oct 2023
Hello Lakeisha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
Response from Oshane RediResponse Specialist on 2 Oct 2023
Dear Lekeisha, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN SAN MARCOS regarding the property. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
Response from Oshane RediResponse Specialist on 29 Sept 2023
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
Response from Devorine Red Roof Management on 23 Sept 2023
Everyone here at the Red Roof Inn San Marcos was proud to see your 5/5 score, Matthew. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other Red Roof branded location, in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
Response from Sharma RediResponse Specialist on 16 Sept 2023
Hello Jo,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
The stay was mainly to sleep. I didn’t spend much time. It’s an okay hotel for the price. It’s not luxury just simple for nights stay.
Joel
Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on 12 Sept 2023
Dear Joel,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN SAN MARCOS . It's good to hear that our hotel met your needs and you found it to be okay for the price resulting in a 4/5 score.Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Sharma Red Roof ManagementRediResponse Specialist
10/10 Excellent
Belinda
6 Sept 2023
Liked: Cleanliness
Belinda
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on 8 Sept 2023
Hello Belinda, The staff at the Red Roof Inn San Marcos and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist
6/10 Okay
Julie
28 Aug 2023
Julie
Stayed 1 night in Aug 2023
Response from Dannielle Rediresponse Specialist on 29 Aug 2023
Hello Julie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management
4/10 Poor
JAN-MARC
Travelled with family
21 Aug 2023
Liked: Room comfort
Disliked: Cleanliness, staff & service
Bed was comfortable, everything else - not so much
Not particularly clean, bugs in bathroom. Continental breakfast was a complete joke - looked like just a few pieces of old, white bread. This is about a $50 a night hotel, not a $100 a night hotel. Would not recommend.
JAN-MARC
Stayed 2 nights in Aug 2023
Response from Nishaye Red Roof Management on 22 Aug 2023
Dear Jan-Marc, I appreciate you sharing your feedback following your stay at the Red Roof Inn San Marcos. I was saddened to read that your stay fell short of your expectations due to continental breakfast not being to your liking and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,NishayeRed Roof Management RediResponse Specialist
Response from Nishaye Red Roof Management on 19 Aug 2023
Dear Carlos, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn San Marcos. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the your was less than pleasant. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 Good
shirley
9 Aug 2023
Liked: Cleanliness, staff & service
Nice stay for the price. Great for my dog who stayed free.
shirley
Stayed 2 nights in Aug 2023
Response from Recordo Rediresponse Specialist on 10 Aug 2023
Hello Shirley,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SAN MARCOS. We value you as a our guest and welcome your 4/5 score. I'm happy you were pleased with the great value for your money and our pet friendly policy. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist
Several cockroaches in the room, we had to change rooms, smelly and dirty carpet, corridor smelling of old fat seasoning, inside the room with a strong smell of sweat from people from people without a bath, covered with the smell of old fat. Expensive price and a terrible hotel!
Rafael
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on 8 Aug 2023
Hello Rafael,I appreciate you sharing your feedback following your stay at the RED ROOF INN SAN MARCOS. I was saddened to read that your stay fell short of your expectations due to the indicated poor housekeeping, rates and insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that our prices are set based on the competitiveness of the market.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Recordo Rediresponse Specialist
Response from Xao RediResponse Specialist on 4 Aug 2023
Thanks for sharing your feedback with us, Vidyanand. The team at our Red Roof Inn San Marcos was saddened to see that we failed to provide you with a satisfactory stay. You stated that the hotel was not to your liking, which hindered your stay. As such, your feedback will be kept into consideration going forward.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist
8/10 Good
Daniel W
3 Aug 2023
Daniel W
Stayed 2 nights in Aug 2023
Response from Nishaye Red Roof Management on 26 Aug 2023
Dear Daniel, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn San Marcos. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, prompting your 4/5. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
4/10 Poor
Maria
Travelled with group
24 Jul 2023
Disliked: Cleanliness
The room had cockroaches nasty ! I'm i can get a refund . I will never go back.
Maria
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on 26 Jul 2023
Thank you for taking a moment to leave a review, Maria. Myself and the staff at the Red Roof Inn San Marcos were disappointed to see your 2/5 score following your stay. You indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. In regards to your refund request, please reach out to the property directly or your booking source to be best assisted.Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle RediResponse Specialist
My room smelled very strong and nasty like seafood.
Jon
Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on 19 Jul 2023
Hello Jon,Your review of the Red Roof Inn San Marcos was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. You stated that your room had an unfavorable odor. Please accept our sincerest apologies for the inconvenience caused.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRediResponse Specialist
2/10 Terrible
Eric
18 Jul 2023
Eric
Response from Xao RediResponse Specialist on 19 Jul 2023
Hello Eric,Your review of the Red Roof Inn San Marcos was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRediResponse Specialist
Staff was friendly and helpful. Clean property. Right off 35.
Laverne
Stayed 3 nights in Jul 2023
10/10 Excellent
Alita
11 Jul 2023
Alita
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on 12 Jul 2023
Hello Alita, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management
Response from Recordo Rediresponse Specialist on 4 Jul 2023
Hello Robert,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SAN MARCOS. We value you as a our guest and welcome your 4/5 score. It's thrilling to hear that you had a good experience with us. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist
Response from Antonio,RediResponse Specialist on 30 Jun 2023
Dear Robert,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SAN MARCOS. It’s great to hear that you liked everything about or property. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management
My husband and i have stayed at this Red Roof Facility several times before. It was dirty the staff was rude and quite demanding. However these owners or wirkers have been over the top with kindness. Thank you
Robert
Response from Antonio,RediResponse Specialist on 29 Jun 2023
Dear Robert,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at theRED ROOF INN SAN MARCOS. It’s great to hear that you you found our staff/owners to be very kind others. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. In regards to what you described about the floor could possibly be cleaner, please accept our sincerest apologies.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management
6/10 Okay
Justin
24 Jun 2023
Justin
Stayed 1 night in Jun 2023
Response from Nishaye Red Roof Management on 19 Aug 2023
Dear Justin,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn San Marcos. We strive to provide guests with all the comforts of home, so I am disappointed to see your 3/5 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
Response from Recordo Rediresponse Specialist on 7 Jul 2023
Hello Audrey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN MARCOS. It's great to hear that you had a wonderful experience with us. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,Recordo Rediresponse Specialist
8/10 Good
Fred
16 Jun 2023
Liked: Cleanliness
Beds were uncomfortable
Fred
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on 19 Jun 2023
Dear Fred,Thank you for taking the time to Leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN SAN MARCOS. I am sorry you were unsatisfied due to the comfortability of the bed not being to your liking. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof ManagementRediResponse Specialist
4/10 Poor
Robert
13 Jun 2023
Bed was uncomfortable and pain to go anywhere
Robert
Stayed 2 nights in Jun 2023
Response from Oshane RediResponse Specialist on 16 Jun 2023
Dear Robert,Thank you for taking the time to tell us about your experience at the RED ROOF INN SAN MARCOS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the bed not being up to your standards. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist
Response from Oshane RediResponse Specialist on 13 Jun 2023
Hello Rickey, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SAN MARCOS and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist