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"Room was clean"

"Staff was very friendly and efficient. "

"Our room cleaner, Minerva, kept our room spotless and updated sheets and towels daily. We were very impressed with the a/c operation in our room - cool, quiet and comfortable. Wi Fi coverage was excellent in our room, lobby and pool area. We were disappointed that we were only provided three bottles of water for our room per day - not adequate. The desk informed us to purchase more water from the gift shop. We found upgrading to premium would be an additional ninety dollars per day - that is 630 dollars for the week - just to be able to get rose wine or a premium alcohol ? Very surprising policy. Fernando, Carolina and Carlos were exceptional servers at poolside - filling our orders regularly with politeness and accuracy. The polite staff make the resort - they are such hard workers - always aiming to impress. Waiters at the Mexican, Italian and Japanese à la carts made our eating experiences fabulous with great food and service offered at each. Menu options have improved considerably at the buffet since March of 2025. We enjoyed guac and pico daily. Entertainment has also improved with live singers and polished performers. We love the size of the resort, the cleanliness of the pools however the check in experience must be improved - far too understaffed to handle the peak periods when clients arrive. Furniture in the lobby truly requires a major refresh - very worn and dated. Other than a few refinements needed to improve the client experience we love the Barcelo and staff."

"Exelent everything "

"Staff, rooms and food is amazing"

"Really enjoyed the beach! "

"European breakfast plan was excellent. Evrything else was very good!"

"The view was beautiful, there was plenty of seating by the pool and palapas by the beach. The room was cleaned daily. The only problem seemed to be a shortage of towels. The staff were wonderfully pleasant and helpful. (However, the guys selling boat tours on the beach seemed shady and overpriced!) The food was great at both restaurants. We loved this resort!"

"This was our 6th year at Hotel Castillo. Unfortunately this year was the worst...major renovations all over the hotel with loud, construction noise throughout the day. The dinning room was closed for few days and meals were served in conference hall...not very pleasing while on vacation. On our last day you could hardly talk during the breakfast due to the hammer noise. They were also doing pool repairs while guests were swimming and eventually the closed the kids area of the pool completely. Similar situation at the Beach Club...plus, major construction on the property next to the Castillo Beach Club. The other issue was the closure of the beach due to a larger wedding with almost 100+ guests. The noise again was unacceptable when one is trying relax on vacation. Horrible!!! "