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Rating 10 - Excellent. 1045 out of 2232 reviews" "
Greetings Edson Valdir, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
Dirty sheets, dirty room, damaged room, signs of bed bugs! I want a refund back!! I sent photos to the hotel management for proof!
Carlos
Stayed 2 nights in May 2024
Response from V. Vega on 25 May 2024
Greetings Carlos, we hope this messages finds you well. We would like to thank you very much for your honest review, we regret to hear that your stay wasn't up to the standards we have established. We will work hard every day to bring the best possible experience to all of our guests. We will take your review very seriously to improve our facilities. We hope to see you soon so we can provide a different experience.
Greetings Edmary, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
Greetings Jose A, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
wonderful pool, private quiet beach. We really enjoyed the restaurant located in the embassy suites
Ann
Stayed 2 nights in May 2024
Response from V. Vega on 24 May 2024
Greetings Ann, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
2/10 Terrible
Margarita
Travelled with family
23 May 2024
Disliked: Amenities
Dirty full of roaches and not enough parking space
Margarita
Stayed 2 nights in May 2024
Response from V. Vega on 23 May 2024
Greetings Margarita, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
2/10 Terrible
Margarita
Travelled with family
23 May 2024
Disliked: Amenities
Dirty Room not enough parking space
Margarita
Stayed 2 nights in May 2024
Response from V. Vega on 23 May 2024
Greetings Margarita, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
SaludosRuby, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort.Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!
10/10 Excellent
Joanna
Travelled with family, Travelled with family and small children
Totally loved facilities and surroundings. Safe, quiet and nice pool, private beach was awesome...been around the world and the staff and room were great
Joanna
Stayed 2 nights in May 2024
Response from V. Vega on 23 May 2024
Greetings Joanna, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
10/10 Excellent
Luis
Travelled with family, Travelled with partner
22 May 2024
Liked: Cleanliness
Exelente
Luis
Stayed 2 nights in May 2024
Response from V. Vega on 23 May 2024
Saludos Luis, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!
We liked this place so much that we decided to get married here! …It’s something for everyone to enjoy!
Jacqueline
Stayed 3 nights in May 2024
Response from V. Vega on 23 May 2024
Greetings Jacqueline, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
8/10 Good
Lisa
Travelled with partner
20 May 2024
Liked: Cleanliness, staff & service, amenities
So let’s start with the bad. The only issue I had was the telephone in the room was not working and it was an inconvenience when I needed something. Reported it everyday and it was only fixed the day before I left. I stayed 3 nights. Good- the staff is super nice very helpful. The facility is not newly built but it’s clean. Located in excellent area. Lots to do around and on the property very beautiful grounds, clean room, I would recommend here to anyone and this is where I will stay whenever I go back to PR. Well worth more than the money u pay
Lisa
Stayed 3 nights in May 2024
Response from V. Vega on 24 May 2024
Greetings Lisa, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We are sorry to hear that the issue with the telephone line affected your stay. We hope we can see you and your loved ones very shortly. Have a great day!
6/10 Okay
Angel
Travelled with partner
19 May 2024
Liked: Staff & service
I like the convenience that they had a bit of everything close to the facilities, shopping, pools, beach, restaurants and sport areas.
Angel
Stayed 1 night in May 2024
Response from V. Vega on 19 May 2024
Greetings Angel, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
Very disappointed after a long day of traveling. They had signs for the ice machine and vending machine but there was none except we found one ice machine on the 3rd floor. The room was ok but very old and run down and needs a lot of updating. Also, they had no market items at the front desk except maybe ice cream in a cooler.
Christi
Stayed 1 night in May 2024
Response from V. Vega on 23 May 2024
Greetings Christi, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
I loved my stay overall. The cleanliness, the view, the pool/beach.
The only improvement I could suggest is offering a map of the resort to the guest.
Elisa
Stayed 4 nights in May 2024
Response from V. Vega on 19 May 2024
Greetings Elisa, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
Todo bien lo único que debería mejorar es el espacio para el estacionamiento que es muy pequeño y en ocasiones tienes que estacionar fuera del hotel aunque te cobran el estacionamiento
nieves
Stayed 3 nights in May 2024
Response from V. Vega on 18 May 2024
Saludos Nieves, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. De no tener mas espacion dentro del estacionamiento de Aquarius, se puede estacionar justo al lado en nuestro multipisos.Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!
Greetings we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
We stayed one night and the pool was so warm , the beach was a little rocky with an awesome sunset!! I wish they had a Pizza place!
Maria
Stayed 1 night in May 2024
Response from V. Vega on 17 May 2024
Greetings Maria, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
This property has a great location but the building maintenance is awful.
Lourdes
Stayed 1 night in May 2024
Response from V. Vega on 18 May 2024
Greetings Lourdes, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
Lugar tranquilo con excelente vista al mar y playa. Hay algunas cosas que deben remodelarse para que sea mas placentero a la vista. Siempre que lo visitamos disfrutamos la estadía.
MARIA
Stayed 3 nights in May 2024
Response from V. Vega on 17 May 2024
Saludos Maria, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!
Greetings Barbara, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
What i didnt like was the pool area was shared with another hotel wich all the services was from the other hotel so the was no amenities for this hotel it was just a room ro atay in to enjoy the area you had to go to the other hotel overall the atay was peacefull and nice
Alfredo
Stayed 4 nights in May 2024
Response from V. Vega on 19 May 2024
Greetings Alfredo, we hope this message finds you well, thank you for taking time out of your day to leave us a review! It’s always a pleasure to hear you had a peaceful time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
This place seems very old and unclean as well as we were placed next to the lobby and all you can hear is everyone yelling or talking very loud. We could barely sleep because of the noise.
Kiara
Stayed 1 night in May 2024
Response from V. Vega on 12 May 2024
Greetings Kiara, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience
6/10 Okay
Yojany Yolibeth
7 May 2024
Se ve que es un lugar seguro
Yojany Yolibeth
Stayed 4 nights in Apr 2024
Response from V. Vega on 17 May 2024
Saludos Yojany, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!
This is our second time staying and we love it there
Marshalena
Stayed 4 nights in Apr 2024
Response from V. Vega on 9 May 2024
Greetings Marshalena, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
6/10 Okay
Nicole
6 May 2024
Disliked: Staff & service
Nicole
Stayed 2 nights in May 2024
Response from V. Vega on 9 May 2024
Greetings Nicole, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
Greetings Jose A, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
8/10 Good
Ricardo
6 May 2024
Liked: Cleanliness, staff & service, amenities
.
Ricardo
Stayed 2 nights in May 2024
Response from V. Vega on 9 May 2024
Greetings Ricardo, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
8/10 Good
Jennifer
Travelled with partner
6 May 2024
Liked: Staff & service, amenities
It was a nice place
Jennifer
Stayed 2 nights in May 2024
Response from V. Vega on 9 May 2024
Greetings Jennifer, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
Greetings Bryan, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort.We hope we can see you and your loved ones very shortly. Have a great day!
6/10 Okay
Elizabeth
4 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It smelled like mildo and there was lots of insects of all kinds, and we never opened our balcony door.
Elizabeth
Stayed 5 nights in Apr 2024
Response from V. Vega on 12 May 2024
Greetings Elizabeth, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience
When booking on Expedia my friend and I initially booked a 2 bedroom but during the course of the week prior to us arriving the booking was switched by the hotel to a 1 bedroom. We approached the front desk and asked if there was something we can do and the lady at the front was no help, she just kept saying they can’t do anything about it even after explaining to her that there is 4 people in the room. We just decided to go along and make it work but the room was just old and needed a little upgrade and the tiles were always wet even after turning off the air. Overall we met some great people and the staff after was really nice and generous.
Primrose Tamara
Stayed 3 nights in Apr 2024
Response from V. Vega on 12 May 2024
oGreetings Primrose ,We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience
2/10 Terrible
Gabriel
3 May 2024
Disliked: Amenities
I left an envelope with money In the security box
And the hotel do not respond.
Gabriel
Stayed 2 nights in Apr 2024
Response from V. Vega on 12 May 2024
Greeting Gabriel, that envelope was returned to you on May 6 2024 by our Security Manager J. Marrero. We did try to contact you on the day you left the hotel but we couldn't reach you to address this issue .
8/10 Good
Magdalis
3 May 2024
Liked: Staff & service
Magdalis
Stayed 1 night in May 2024
Response from V. Vega on 9 May 2024
Greetings Magdalis, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort.We hope we can see you and your loved ones very shortly. Have a great day!
Me gusto mucho el area de la picina. La habitación estaba bien pero tenia ciertos detalles que le faltaba mantenimiento. El bar and gril de la picina debería extender las horas.
Lizzette
Stayed 3 nights in Apr 2024
Response from V. Vega on 9 May 2024
Saludos Lizette, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!
Do not stay here ! Rooms are outdated nothing like website. Couldn’t get into my room twice me and a guest had to go from front desk to room with heavy suitcases because we couldn’t get into our room. No one to help with your luggage. Screws were coming out of the door security had to come and let us in after maintenance came with their drills , noise and saw dust flying around our room was changed to a pigeon coup on our balcony. Had to run water in the bathtub and wait daily for the water to turn hot before we could shower. House keeping came up to clean around 5:00 pm we would go out and come back room wasn’t clean. Has to ask for clean towels everyone asking for tips every time I paid for food etc., food was horrible no variety. I’ve never experienced anything like this while on vacation We should’ve gone to DR or stayed someplace else. This resort is in Dorado far from everything if you don’t rent a car or take Uber you’re stuck there. Never again!!!
Audrey
Stayed 4 nights in Apr 2024
Response from V. Vega on 12 May 2024
Greetings Audrey, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
Stayed here in November 2023. Very convenient if you have a family and only 30 minutes from airport. Came back april 2024. Will keep on returning, might try the one in cabo rojos also.
Jose
Stayed 2 nights in Apr 2024
Response from V. Vega on 9 May 2024
Greetings Jose, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
This resort was absolutely amazing for my child and I. It’s has a pool, beach accessible, and there’s a restaurant for lunch and dinner. The smell that people are talking about in the reviews is from the chlorine in the pool. All you have to do is close your balcony’s door and it’s all good. The staff are amazing. Definitely will be coming back to this resort when I come back to PR.
Athagris
Response from V. Vega on 9 May 2024
Greetings Atha, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
Greetings Lashanta, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
8/10 Good
Glenivette
30 Apr 2024
Glenivette
Stayed 2 nights in Apr 2024
Response from V. Vega on 23 May 2024
Greetings Glenivette, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
Greetings Sara We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience
2/10 Terrible
leah
29 Apr 2024
This hotel was a dispicable discrace. Staff is terrible. The rooms had mold and bugs and they tried to over charge the hell out of me when I was checking out.
leah
Stayed 3 nights in Apr 2024
Response from V. Vega on 12 May 2024
Greetings Leah We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience
The room I was given was alittle run down. The property around is very nice. The casino was great. Loved the breakfast at Embassy suites. El Ladrillo for dinner.
Darlene
Stayed 1 night in Apr 2024
Response from V. Vega on 12 May 2024
Greetings Darlene, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience
Greetings Ana, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience
10/10 Excellent
Ashley
29 Apr 2024
Ashley
Stayed 2 nights in Apr 2024
Response from V. Vega on 9 May 2024
Greetings Ashely, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
10/10 Excellent
Ashley
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Greetings Ashely, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
Great experience only thing was parking wasn’t free but other wise I loved it ♥️
Kassandra
Stayed 7 nights in Apr 2024
Response from V. Vega on 9 May 2024
Greetings Kassandra, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!
10/10 Excellent
Michael
28 Apr 2024
Michael
Stayed 3 nights in Apr 2024
Response from V. Vega on 18 May 2024
Saludos Michael, esperamos que este mensaje te encuentre bien, ¡gracias por tomarte el tiempo de tu día para dejarnos una reseña positiva! Siempre es un placer saber que la pasó fantástico en el resort.. Esperamos poder verlo a usted y a sus seres queridos muy pronto ¡Qué tengas un lindo día!
Pool side bar closed to early pool wasn’t that clean the beach was dirty room smelled like mildew bathroom cabinets where falling apart room furniture was falling apart and you have to pay $16.00 a day to park in there lot unbelievable won’t be staying there again and it was too noisy as well that I had to sleep in my car the last night there
Evelyn
Stayed 6 nights in Apr 2024
Response from V. Vega on 12 May 2024
Greetings Evelyn, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.
The bathroom and the TV was a little bit old, everything else was perfect
Jose
Stayed 2 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Jose, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!