Dear Marc, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced regarding the Wi-Fi availability in the rooms.Ensuring a seamless experience for our guests, including reliable Wi-Fi connectivity, is a top priority for us. We regret that we fell short of meeting your expectations in this regard.We would like to offer our assistance in resolving this matter to your satisfaction. While we understand your frustration.We are committed to finding an amicable solution and ensuring that you leave with a positive impression of our establishment.Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to the opportunity to make things right for you.CasaOro.

Hi, Johnnie, Thank you for your feedback! We're delighted to hear that overall you had a great stay with us. We apologize for any inconvenience caused by thin walls, as we understand the importance of a peaceful environment for our guests. Regarding the hot water issue, we apologize for any inconvenience this may have caused; however, we're glad to hear that it didn't affect your stay significantly.We appreciate your feedback regarding language proficiency. While our staff does their best to accommodate guests of all language backgrounds, we understand the importance of clear communication and will continue to strive to provide multilingual support.We hope to have the pleasure of welcoming you back in the future.