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"Had a good stay here. The walls are really thin and we could easily hear conversations in the other rooms speaking at a normal volume. The hotel was pretty clean and the additional surge protectors were a great addition!! I will say there was an incident where one of the staff members was considerably rude to one of our friends traveling with us. Since we had multiple people we often had to split up and use the lobby bathroom. When they asked where it was, the person working the desk reacted very rudely and seemed so bothered to be asked for help. This was a surprise considering how great the rest of the staff was. I imagine this was an isolated incident given how kind the rest of the staff was throughout our stay but either way, her abrupt and negative attitude was very off putting. Regardless, definitely a good place to stay that’s accessible to a lot of the sites SF is known for! "

"Centrally located hotel with everything you may need located near union square. Comfy bed. Only downside was that tv is outdated and not compatible with Netflix’s or any streaming service. Would def stay again!"

"The staff was exceptionally friendly and consistently went above and beyond our expectations. This is by far the best hotel my family has ever stayed at."

"The hotel location is fantastic and the stash are generally very helpful and courteous. My reason for a three star rating was based on personal issues like bed and pillow comfort and noise levels between rooms. The mattress being too soft for my back; and the pillows being too thick for my comfort level. Also the quality of breakfast foods, especially the eggs, in my opinion is substandard. The eggs fell and taste heavily processed. Overall however I think the hotel offers reasonable value and the location makes it's good choice for people seeking a fun bay/harbor experience."

"Staff there were terrible"

"There is a pay laundry on location, but there's no refrigerator or microwave in the rooms, and some of the ice machines are not always working. They are renovating some rooms."

"microwave in every floor of the building would be convenient for guest to warm food not going all the way down the main lobby carrying back aroma of the food up in the elevator with incoming guest situating in their rooms"

"Clean room but noisy. Safe parking."

"Great spot for traveling to SF with kids. I've never stayed in this past of town because it's so touristy but it was a great fit for our toddler."