Exterior

Reviews of Quality Inn Near Medical Center

2.5 out of 5
Quality Inn Near Medical Center
4 Piano Pl, San Antonio, TX

Reviews

6.6
Rating 10 - Excellent. 191 out of 730 reviews" "
Rating 8 - Good. 178 out of 730 reviews" "
Rating 6 - Okay. 124 out of 730 reviews" "
Rating 4 - Poor. 91 out of 730 reviews" "
Rating 2 - Terrible. 146 out of 730 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Rogelio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was my priority....
Stayed 1 night in Apr 2024

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Gustavo, Mechanicsburg

Stayed 2 nights in Mar 2024

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and unsafe....
Stayed 1 night in Feb 2024

8/10 Good

LUIS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly at check in and early morning checkout. Definitely coming back!
Stayed 2 nights in Mar 2024

2/10 Terrible

Reyna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Michelle

The building was very outdated. The ceiling had an electrical outlet that was exposed with the wires and the comforter was stained and the towels were stained. They were old the remote control was broken. It was replaced, though other than that it was comfortable, and It was quiet. They have the coffee machine on the restroom counter, which I was not a fan of. The lobby close at a certain hour and you had to walk to the side of the building and speak to the front desk clerk through a window which was very inconvenient and unsafe at night.
Stayed 4 nights in Feb 2024

4/10 Poor

Rosemarie, San Antonio

Disliked: Staff & service, property conditions & facilities
Room was dirty.
Stayed 1 night in Feb 2024

4/10 Poor

Stephanie

Disliked: Amenities, property conditions & facilities
The lights didn't work properly. An alarm at tge car lot across the street went off all night. The surfaces were dirty. The worst part was that there waa a cockroach in the room. I could have overlooked a lot of things, but I draw the line at bugs.
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Liked: Staff & service
Good place for the price
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The privacy and the price was reasonable
Stayed 1 night in Jan 2024

2/10 Terrible

Dolores

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property Requires A 60$ Deposit, Which if booked/reserved through a third-party app is not stated. After spending all our money to book a room here, they would not allow my husband and I to stay there and when we requested a refund, we were told to wait til the morning for property managers authorization, which was also never received. We made our reservations at 11pm and were told at around 1130 we could not stay w/o deposit, and the woman at the desk who was very rude after hearing I had no more cash on hand said to speak to expedia for a refund, which we did, and Expedia told us they needed the property manager to authorize, so we had to wait til AM. Mind you, I am 6wks prego, phone was dying, &hubby I were now forced to sleep in our '73 F100 which obviously has no outlets to charge a phone. Soon as I was able to get power on my phone & spoke to both parties; expedia hotel mgr(whom was also very rude) I was informed our refund was denied because "after 4pm refunds are not allowed" and if thats the case then they should not have allowed us to create a reservation there as it was after 4pm. The manager even tried to tell expedia that he wouldn't authorize refund because we never showed up which is BULL. We would NOT have even asked for a refund on our stay there, had they PROPERLY informed on their link with expedia that there was a deposit and NO, not all hotels do ask for a deposit when booked online. So try again, they basically robbed us.

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Alarma for swcuri ty go off evwry 10 min for 1 min straight of screetcjing horendous hightvsqueeling pitches and chirps and no one can shut them off. It is nervwrwvking and gave me a non stop poinding nigrane and unable to rest relax think pr aleep. Room cane with no pillows or towels and when i asked shw said ahe bring to mw andbnever cane. Their breakfast is not a hot one like itcaounds onbadvertosemwnys it is only pastries snack or oatmeal pack and waffle maker and juice machine .vending machjne are available and not filled conpletly emoty. But work. I was thr 7 days never filled. Ice machine available and 1 washer and 1 dryer that doesnt dry in 1 use fpr 1.50 drier and 2.00 only quarters . They rebooked more days foe mw at the wronf quality inn in amaarillo notbsan antinio and told me they had to chatge me fpr 1 night to cancel and vouldnt sqitch locatioan dor me and cc arge 6 deposit and 25 for animals. The rates i bookes for this location was ch anged to a different location amd still chargwd me.
Stayed 2 nights in Jan 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Claudia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Dec 2023

8/10 Good

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Balbino

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are filthy and unkept
Stayed 1 night in Oct 2023

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Rochelle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Towels, bedding was dirty, holes in bedspread, but staff was very nice
Stayed 6 nights in Sep 2023

6/10 Okay

Gerald

Business traveller
Nothing super good, nothing super bad. Older remodeled hotel
Stayed 3 nights in Sep 2023

10/10 Excellent

Eslibeth

Liked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Did not get housekeeping I ask 2 times Did not get clean towels I ask and nothing
Stayed 3 nights in Sep 2023

8/10 Good

William

Travelled with family, Travelled with pets
Liked: Staff & service
This was an average property for the price. Not in the best neighborhood but felt safe. Nothing fancy here but okay for our one night stopover.
Stayed 1 night in Aug 2023

6/10 Okay

Danny

Liked: Staff & service
There wasn’t anything that I particularly liked. The deadbolt on my room door was inoperable. I mentioned it to the staff on each day of my stay but it went without being repaired. The room was just ok. The edges of the bathroom tile and corners were dirty.
Stayed 2 nights in Aug 2023

4/10 Poor

Sylvia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Always a problem
Every time I stay at this hotel there is an issue. This time the key didn't work after I went back to my car to get something. Then when I returned at 1am it didn't work again. The hassle of having to walk up and down the stairs, especially in the early morning
Stayed 1 night in Aug 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Right off the highway… good location.
Stayed 1 night in Jul 2023

2/10 Terrible

Tanya

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we first checked in, our initial room was completely dirty and looked as if the prior guests had just left. We had bugs in our bathroom and food crumbs on the carpet. We were given another room and were told that this was a courtesy and that they would not charge be charging us for the upgrade?? Second room we were given the shower did not work and sheets were dirty. On top of that, there were guests outside of our room doing questionable activities. The only good thing I can say is that at least the AC worked! I DO NOT RECOMMEND!
Stayed 3 nights in Jul 2023
Response from Hotel Manager. on 22 Jul 2023
Dear Guest,Thank you for writing the review. We apologize that your stay did not meet your expectations due to multiple issues. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately I only used it to sleep and shower after work. It was worth the price for what I needed.
Stayed 1 night in Jul 2023
Response from Hotel Manager. on 25 Jul 2023
Dear John,Thank you for sharing your review with us. We are glad to hear that you found our hotel to be worth the price for what you needed during your stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to have the opportunity to provide you with a more complete experience in the future.Sincerely,Hotel Manager.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled bad, the bathroom floor was sticky, the bedding had stains and dirty, toilet top plastic broken, horrible, I will not be rebooking here again
Stayed 1 night in Jul 2023
Response from Hotel Manager on 18 Jul 2023
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. It is disheartening to hear about the unpleasant smell, cleanliness issues, and broken amenities in your room.Please know that we take your feedback seriously, and we will address these issues with our housekeeping and maintenance teams to ensure that such incidents are not repeated in the future. We strive to provide clean and comfortable accommodations for our guests, and we apologize for falling short of your expectations.We value your feedback and appreciate your candidness. It is through feedback like yours that we are able to identify areas for improvement. We hope that you will give us another opportunity to provide you with a more enjoyable stay should your travels bring you back to the area.Sincerely, Hotel Manager

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

2/10 Terrible

Amanda, Corpus Christi

Business traveller
Disliked: Cleanliness, property conditions & facilities
Felt unsafe and room was dirty, did not stay
Stayed 1 night in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,We apologize for the experience you had and understand your concerns regarding safety and cleanliness. Your comfort and well-being are our top priorities, and we deeply regret that we did not meet your expectations.We take your feedback seriously and will investigate the issues you mentioned to ensure a safer and cleaner environment for our guests. Your feedback helps us identify areas for improvement, and we appreciate you bringing these concerns to our attention.We apologize for any inconvenience caused, and we hope to have the opportunity to make it right in the future. If you have any further comments or concerns, please feel free to reach out to us directly. We value your feedback and will take the necessary steps to ensure a better experience for our guests.Sincerely,Hotel Manager

4/10 Poor

Brenda, GROVEPORT

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was total crap the sheets had stains all over them as did the white blanket yellow stains it was quite gross I went down and asked the guy the front desk who none of them spoken English for clean towels and he hands me one of those towels you know with the blue stripe but it's real ratty and they had a sign up that said you know quit stealing our towels it said how much each one of them cost they were so raggedy I don't know who would steal them but they were good enough for me to sleep on because of the gross sheets my feet are filthy from walking on the carpet it was just a disgusting place all the around! The pool was nice I'll give them that!
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,We deeply apologize for the unsatisfactory conditions you encountered during your stay. It is distressing to hear about the stained sheets, unclean white blanket, language barrier at the front desk, and the poor quality of the towels. We take your feedback seriously and will address these issues immediately.We understand your frustration and disappointment, and we assure you that this does not reflect our usual standards. We will investigate the concerns you mentioned and take necessary steps to ensure a cleaner and more comfortable environment for our guests.Thank you for acknowledging the pool as a positive aspect of your stay. We appreciate your feedback, and we hope to have the opportunity to regain your trust and provide you with a significantly improved experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Lucinda

Disliked: Cleanliness, staff & service, property conditions & facilities
The shower in my room didn’t work, tub was dirty. No remote to the TV. Overall room was nasty.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. It is unacceptable that the shower in your room didn't work, the tub was dirty, and there was no remote for the TV. We understand the importance of providing a clean and fully functional room for our guests, and we deeply regret falling short of your expectations.Please be assured that we take your feedback seriously, and we will address these issues immediately to prevent similar occurrences in the future. Your comfort and satisfaction are our top priorities, and we apologize for the inconvenience caused.If there is anything else we can do to make amends or if you have any further concerns, please do not hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust and provide you with a better experience should you choose to stay with us again.Sincerely,Hotel Manager

2/10 Terrible

Jaime

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
A lot of bugs and the room was dirty
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay. It is disheartening to hear about the presence of bugs and the cleanliness issues in your room. We take these matters seriously, and we will investigate and address them immediately to ensure a more pleasant and comfortable experience for our guests.Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We strive to provide a clean and bug-free environment for our guests, and we apologize for falling short in this regard. If there is anything else we can do to rectify the situation or if you have any further feedback, please let us know. We hope to have the opportunity to make it right and provide you with a better experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Sylvia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,Thank you for sharing your rating of 2 out of 10 on Hotels.com. We apologize for not meeting your expectations during your stay. We take your feedback seriously and would like to understand the specific issues you encountered to address them promptly. If you have any specific concerns or would like to provide further details, please reach out to us directly. We value your feedback and hope to have the opportunity to make improvements and provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Okay

APRIL

Stayed 1 night in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,Thank you for sharing your rating of 6 out of 10 on Hotels.com. We appreciate your feedback and value your opinion. We would like to understand more about your experience to see how we can improve. If you have any specific comments or concerns, please feel free to share them with us. We strive to provide the best possible experience for our guests, and your feedback will help us in our continuous efforts to enhance our services. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 Terrible

Luis

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
property was super humid and the toom had a lingering odor that wouldnnot go away
Stayed 1 night in May 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay. We understand that the super humid conditions and lingering odor in your room were unpleasant. Maintaining a comfortable and fresh environment is important to us, and we will investigate and address these issues promptly.Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We will take the necessary steps to ensure a more enjoyable experience for our guests in the future. If there is anything else we can do to assist you or if you have any further feedback, please let us know. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Tina

Stayed 1 night in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,Thank you for your rating of 2 out of 10 on Hotels.com. We apologize for falling short of your expectations during your stay. Your feedback is valuable to us, and we will use it to improve our services. If you have any specific concerns or would like to share further details, please contact us directly. We hope to have the chance to make it right in the future.Sincerely,Hotel Manager

2/10 Terrible

Dane

Stayed 1 night in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,Thank you for sharing your rating of 2 out of 10 on Hotels.com. We sincerely apologize for failing to meet your expectations during your stay. We understand that your experience fell far below what you deserved and what we aim to provide. Your feedback is crucial to us, and we will take it seriously to address the issues and improve our services.We deeply regret the inconvenience caused and assure you that we will take immediate action to rectify the problems you encountered. If there's anything specific you would like to share or if you have any further concerns, please feel free to reach out to us directly.We appreciate your valuable feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Donald S

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The filthiest room I’ve ever stayed in! Cockroaches in entry to room. Cold water not hooked up. Electrical plates missing. Window, couldn’t see out it was so dirty! The grounds haven’t been cleaned in a very long time. No internet connection.
Stayed 2 nights in May 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,We sincerely apologize for the unsatisfactory conditions you encountered during your stay. It is deeply concerning to hear about the cleanliness issues, presence of cockroaches, and the lack of basic amenities like hot water and internet connection. We take these matters seriously and will investigate and address them immediately.Your feedback is invaluable to us, and we assure you that this does not reflect our usual standards. We are committed to rectifying these issues to ensure a more pleasant experience for our guests in the future. We appreciate your patience and understanding.If there is anything else we can do to make it right or if you have any further concerns, please do not hesitate to reach out to us. We hope to have the opportunity to regain your trust and provide you with a better experience should you choose to stay with us again.Sincerely,Hotel Manager

6/10 Okay

Carla

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Property needs repair and updated. Clerk wanted a cash deposit after I had checked in with credit card. Tried to get clarification as I had used Expedia to book. Seemed rude and somewhat unprofessional with his response. He ended up "waving" the "cash deposit" but the exchange gave me an unsettled feeling.
Stayed 1 night in May 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay. It is disheartening to hear that our property was in need of repair and updating. We take your feedback seriously and will address these issues promptly.Regarding the cash deposit situation, we apologize for any confusion caused by our clerk's response. We will address this matter with our team to ensure a more professional and courteous approach in the future.Your comfort and satisfaction are important to us, and we appreciate your feedback. If there is anything else we can do to make it right or if you have any further concerns, please let us know. We hope to have the opportunity to regain your trust in the future.Sincerely,Sincerely,Hotel Manager

10/10 Excellent

Marisela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Great Price
Stayed 1 night in May 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,Thank you for your feedback! We're delighted to hear that you found our hotel to be very clean and offered a great price. Maintaining a high standard of cleanliness is of utmost importance to us, and we strive to provide a comfortable and hygienic environment for our guests. Additionally, we aim to offer competitive prices that provide excellent value for money. Your satisfaction is our top priority, and we appreciate your positive comment. If there's anything else we can do to enhance your experience or if you have any further feedback, please let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,Thank you, Sylvia, for your fantastic rating of 10 out of 10 on Hotels.com! We are thrilled to receive such positive feedback from you. It's wonderful to know that you had a superb experience during your stay with us. We greatly appreciate your kind words and your recommendation. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know. We look forward to hosting you again and providing you with another outstanding stay.Sincerely,Hotel Manager

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area
Stayed 2 nights in May 2023
Response from Hotel Manager on 6 Jul 2023
Dear Guest,Thank you for your feedback about the quietness of our area. As the hotel manager, I'm glad to hear that you found our location to be peaceful. We strive to provide a tranquil environment for our guests to ensure a restful and enjoyable stay. Your satisfaction is important to us, and we appreciate your positive comment. Should you have any further requests or need assistance during your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future for another peaceful experience.Sincerely,Hotel Manager

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept building and room.
Stayed 1 night in Apr 2023

6/10 Okay

Maricela

Stayed 2 nights in Mar 2023

2/10 Terrible

Sander

Stayed 1 night in Mar 2023

4/10 Poor

Manuel

Travelled with family and small children
Disliked: Cleanliness, amenities
The first room they gave me was undone. It was evident that someone slept in one of the beds and the room was not cleaned afterward. I requested a different room. We found small cockroaches in the second room. The area looks dangerous, thus, the property needs more light on the premises.
Stayed 1 night in Feb 2023