Property amenity

Reviews of Holiday Inn San Antonio Northwest, an IHG Hotel

Holiday Inn San Antonio Northwest, an IHG Hotel
5535 University Heights Blvd., San Antonio, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 734 out of 1226 reviews" "
Rating 8 - Good. 296 out of 1226 reviews" "
Rating 6 - Okay. 102 out of 1226 reviews" "
Rating 4 - Poor. 46 out of 1226 reviews" "
Rating 2 - Terrible. 48 out of 1226 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Akhil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best location and nice place to stay near La Cantera.
Stayed 1 night in Mar 2024

6/10 Okay

Kelsey

Stayed 2 nights in Mar 2024

10/10 Excellent

Becky

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My vehicle was vandalized
Stayed 3 nights in Mar 2024

6/10 Okay

Kristy

Travelled with family and small children
Liked: Cleanliness
Unlike other holiday inns I’ve stayed in this one does not have free breakfast, and they charge $25 per hour for late check out. Aside from the locates nothing stands out
Stayed 2 nights in Mar 2024

10/10 Excellent

MARIA

Liked: Cleanliness, property conditions & facilities
The staff at the dining area were the best. Very friendly and accomodating. Also the front desk, very nice and efficient.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
The customer service was outstanding and the workers were all very polite and professional. Wish the back of property were safer for parking vehicles especially F150's. A positive is that the employees made me aware of needing to park in front of the property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous and answered all my questions. Heater in the room did not work. I was promptly moved to another room.
Stayed 3 nights in Jan 2024

6/10 Okay

Daniela

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lorenzo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Itzel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was nice and comfortable, but a little bit noisy because we were in first floor and near to de lobby, but nothing serius...at least for us. We found a cockroach ... not nice, but maybe because it was 1st floor too..

10/10 Excellent

David

Stayed 1 night in Dec 2023

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, room comfort
Great stay
Everything was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds
Stayed 2 nights in Nov 2023

2/10 Terrible

Francisco

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 1 night in Nov 2023

10/10 Excellent

Harry

Stayed 1 night in Nov 2023

10/10 Excellent

fayez

Travelled with family
Liked: Cleanliness, room comfort
It was pretty busy when we checked in. I was not told clearly about breakfast being included with our type of reservation. So we missed the breakfast. Otherwise the stay was very good.
Stayed 1 night in Nov 2023

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, amenities
No security- my pickup was broken into 2 nights in a row., First night they stole cigar case and cd case with 100 or more CDs .The following night both my tail lights were stolen and they destroyed the bed safety cover. The manager said the bear no responsibility I was parked directly under one of the outside cameras,. A LOT OF DAMAGE.
Stayed 3 nights in Nov 2023

10/10 Excellent

GERARDO

Stayed 1 night in Nov 2023

2/10 Terrible

Dorian

Stayed 1 night in Nov 2023

6/10 Okay

Brittany

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

ANDREA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Irene

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Santos

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, room comfort
Great hotel
A quick less than 12 hour stay while we enjoyed SA from Corpus. Very clean hotel. Great area. Only complaint was the vending machine didn’t work on our floor for me to get a water.
Stayed 1 night in Nov 2023

10/10 Excellent

Héctor

Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
The stay was perfect and the staff was wonderful. 10/10 will book again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great Location, friendly staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Stayed 2 nights in Oct 2023

8/10 Good

Crystal

Liked: Cleanliness
Good hotel
Hotel is nice. The only thing was the room was not as fresh as we like it. We like our room cold. And no continental breakfast was a bummer. Everything else is good.
Stayed 1 night in Oct 2023
Response from Jeanne Erwin, Director of Sales on 23 Oct 2023
Hi Crystal!We appreciate your recent stay and your comments. We understand with the changing Fall climates, it may be a challenge to find your perfect room temperature. Our full service hot breakfast buffet includes both continental and full hot breakfast choices every day. Hope you come back to see us again soon!Thank you for your business,Jeanne ErwinDirector of Sales Holiday Inn Northwest University Heights

8/10 Good

Cristobal

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Jeanne Erwin, Director of Sales on 23 Oct 2023
Hi There!We sure appreciate your recent stay and your kind review with us at the Holiday Inn Northwest University Heights!Come back when you can stay longer!Thank you for your business!Jeanne ErwinDirector of SalesHoliday Inn Northwest University Heights

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Jeanne Erwin, Director of Sales on 23 Oct 2023
Hi Robert!Thank you for choosing Holiday Inn Northwest University Heights!Next time you visit, let us know how you like our Lobby Bar and Kem's Restaurant, on site!Thank you for your business!Jeanne ErwinDirector of SalesHoliday Inn Northwest University Heights

8/10 Good

Nunzio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a great value for the price; convenient to many things: shopping, restaurants, entertainment. It was nice to have the option of breakfast or a cocktail in the evening. The staff was very professional, polite and resourceful. There were a few outdated furnishings, but all very functional.
Stayed 3 nights in Oct 2023
Response from Jeanne Erwin, Director of Sales on 23 Oct 2023
Hi Nunzio!Thank you very much for your recent stay and your kind comments! Our famous hot breakfast buffet is a favorite for our guests and many visitors enjoy having their favorite adult beverage to wind down a busy day.Many thanks for staying with us!Hope you visit us again soon!Jeanne ErwinDirector of SalesHoliday Inn Northwest University Heights

6/10 Okay

Mike

Liked: Cleanliness
Oops. Room was not ready at 6pm. No coffee in the morning in lobby or restaurant. Look at the work done in bath in 227. Staff wearing old jeans. Where is the manager? On tik-tok?
Stayed 1 night in Oct 2023
Response from Jeanne Erwin, Director of Sales on 23 Oct 2023
Hi Mike!I want to apologize for the service you received on your recent visit. We strive to make sure that every guest has a positive experience with rooms ready by 3:00 pm check in. Our complimentary coffee in the lobby and each guest room is a favorite with our guests. Please let us know when you don't have coffee next time and we will be happy to make you a fresh pot of coffee within a few minutes.Our guests now are able to reach out to managers thru text, emails and by phone to make sure their needs are taken care of.We appreciate your feedback and want to make sure you have an enjoyable stay with us next time you visit.Thank you for your business and your patience.Jeanne ErwinDirector of SalesHoliday Inn Northwest University Heights

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
I love it
Stayed 2 nights in Sep 2023
Response from Jeanne Erwin, Director of Sales on 23 Oct 2023
Thank you Richard!We love when you stay with us at Holiday Inn Northwest University Heights in San Antonio!When are you coming back to visit?Thank you for your business!Jeanne ErwinDirector of SalesHoliday Inn Northwest University Heights

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, room comfort
No cash
It was good. Only complaint was there was no cash transactions. I didn’t want to use my card for a bottle of water.
Stayed 1 night in Oct 2023
Response from Jeanne Erwin, Director of Sales on 23 Oct 2023
Hi Justin!We appreciate your choice to stay with us at Holiday Inn Northwest University Heights. All of the IHG hotels are moving towards a cashless hotel experience for ease of service and rewards points for frequent travelers. We appreciate your continued business and your patience.Sincerely,Jeanne ErwinDirector of SalesHoliday Inn Northwest University Heights

10/10 Excellent

Artin

Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Staff was helpful and friendly. Always love staying at this location.
Stayed 3 nights in Oct 2023
Response from Jeanne Erwin, Director of Sales on 23 Oct 2023
Hi Elizabeth!What nice words about our helpful and friendly staff! We always love having you here!When are you coming back to visit?Thank you for your continued business and kind words!Jeanne ErwinDirector of SalesHoliday Inn Northwest University Heights

10/10 Excellent

Revecca

Stayed 1 night in Sep 2023
Response from Nicole Bennett, GM on 27 Sept 2023
Thank you so much for taking the time to post a review on your property! We are so glad you enjoyed your stay and look forward to you staying with us again!

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Loved our stay !
Stayed 3 nights in Sep 2023
Response from Nicole Bennett, GM on 27 Sept 2023
We are so glad you enjoyed your stay with us here at the Holiday Inn in Northwest San Antonio! Thank you so much for the review!

4/10 Poor

Jesus, Mission

Disliked: Cleanliness
We needed to change our room because one of the bed was wet and obviously with bad smell. This same room had a big dead cockroach and fungus in the shower. We checked other 3 rooms to change our luggage. one without air conditioning it wasn’t working, other with big stains in the carpet, also we needed to change the sofa bed mattress, dirty rooms, with a lot of dust.
Stayed 2 nights in Aug 2023
Response from Jeanne Erwin, Director of Sales on 6 Oct 2023
Hi Jesus,Thank you for bringing your concerns to our attention. I do apologize for the room challenges during your recent stay. We are working to improve our guest satisfaction for every guest. Please contact me directly so that we can make your stay right.We want to earn your business and make sure you have a pleasant stay with us next time.Sincerely,Jeanne Erwin, Director of SalesHoliday Inn Northwest University Heightsjeanne@pathfinderdev.com

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, room comfort
This place reeks of awesomeness!
Couldn’t have been better. Wonderful staff, comfortable bed, excellent coffee!
Stayed 2 nights in Aug 2023
Response from Jeanne Erwin, Director of Sales on 6 Oct 2023
Hi Jimmy!Wow! What a wonderful review! We are so proud of our wonderful staff, comfortable beds and excellent coffee! Next time you visit, please stop by our lobby bar for an adult beverage and let us know your favorite drink!Thank you for your business and your kind words!

10/10 Excellent

chris, Houston

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jeanne Erwin, Director of Sales on 6 Oct 2023
Hi Chris!Thank you for choosing Holiday Inn Northwest University Heights for your recent stay! We want to be your first choice for every stay in North San Antonio!Thank you for your kind review!

10/10 Excellent

Rosita

Stayed 1 night in Aug 2023
Response from Jeanne Erwin, Director of Sales on 6 Oct 2023
Hi Rosita!How nice to have you stay with us! Thank you for your recent stay and kind review! We hope you come back and enjoy the delicious hot breakfast buffet!Thank you for your business!

10/10 Excellent

Deonnte

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel I’ve ever stayed in San Antonio. Highly recommend it.
Stayed 3 nights in Aug 2023
Response from Jeanne Erwin, Director of Sales on 6 Oct 2023
Hi Deonnte!Thank you for staying with us recently at the Holiday Inn Northwest University Heights!We appreciate your business and your kind review!

10/10 Excellent

stephane

Stayed 1 night in Aug 2023
Response from Jeanne Erwin, Director of Sales on 6 Oct 2023
Hi Stephane!Thank you for your recent stay and thank you for the kind review! When are you coming back to see us again?Happy Travels!